This list contains only the countries for which job offers have been published in the selected language (e.g., in the French version, only job offers written in French are displayed, and in the English version, only those in English).
Note: This position is based in Rochester, NY and requires up to 6 weeks of training at our corporate office during the availability hours listed below. Upon completion of training, this position is fully work from home. Availability: This is a part-time position that includes evening and weekend shifts. Shift times will vary between the hours of 8:30am-9pm Monday through Friday, 8:30am-6pm Saturday, and 830am-5pm Sunday.
Job Responsibility:
Able to answer a high volume of incoming calls
assist customers by answering any questions
Communicate with internal customers (store pharmacies) regarding customer information/orders
Meet individual goals and team averages for number of calls per hour and talk time per call
Able to multi-task and complete work efficiently and effectively
Comply with all policies, state and federal laws including HIPAA
Requirements:
Ability to work in a fast-paced environment
Systems aptitude, data entry and multitasking skills
Must have a secure and private workspace to answer calls per HIPAA guidelines
Must be 18 years or older
Nice to have:
1 or more years of pharmacy technician experience
Call center experience
Medical or insurance experience
Proficiency with EnterpriseRx
What we offer:
Paid time off (PTO)
Higher premium pay rates for working overtime, on Sundays, or on a recognized holiday