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Job Responsibility:
Provides specialized support, oversight, and leadership in a specified area of pharmacy
Assists in training, troubleshooting, and process improvement
Ensures that all pharmacy technician functions are completed in alignment with state, federal and local regulations
Completes the majority of assigned duties in a specialized area, and may assigned to other pharmacy technician duties as needed to support the department
Develops and maintain training materials specific to assigned specialty area
Coordinates and actively participates in training of new technicians
Ensures competency is maintained and develops competency programs where appropriate
Maintains documentation of completed training and competency
Provides feedback to staff when issues are identified or additional training/information is required to improve performance with tasks/processes
Develops and maintains SOPs
Maintains workflow and identifies opportunities to reduce waste of resources and maximize efficiency
Actively seeks process improvement strategies and brings forward creative solutions
Implements new procedures in conjunction with supervisor and/or pharmacy management
Ensures technicians are following proper processes and procedures
Provides feedback and remediation if necessary
Provides data and metrics, as available, to management to monitor efficiency and efficacy of processes
Creates and maintains downtime procedures published online for all appropriate staff to access
Troubleshoots common issues with software or hardware utilized
Handles the most complex issues and triages as necessary
Contacts and coordinates with vendor field technicians or support as appropriate
Notifies appropriate staff, supervisors and management if issue will impact operational workflow or if there are changes to the work process
Outside of their specialty area, troubleshoots issues with commonly used pharmacy technology, including eRecord, Pyxis, and CII Safe, providing support to the department when able
Assists with handling workflow issues in all areas of the department as an experienced technician
Provides coverage to specialized area on a routine basis, assisting in daily work flow and during downtime
Acts as a role model for team members, following all standard operating procedures, policies and regulations
Maintains skills in other areas outside specialty area to allow for staffing flexibility and assigned duties as needed
Serves as a resource for other technicians, using expertise and experience to guide decision making
Completes other assigned tasks appropriate for certified pharmacy technicians
Other duties as assigned
Requirements:
High School diploma required
Or equivalent combination of education and experience
3 years of experience as a pharmacy technician in related practice area preferred
Computer literacy and knowledge of pharmacy applications required
Excellent communication and interpersonal skills, together with the ability to work collaboratively with colleagues required
Ability to multi-task, manage many details with accuracy, work under pressure, and maintain professional attitude required
Be of good moral character, including application of the ICARE values required
Certification from a nationally accredited pharmacy technician certification program (Currently PTCB) upon hire required
Completion of ASHP accredited training program or equivalent experience as a pharmacy technician upon hire required