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Pharmacy Services Specialist

https://www.cvshealth.com/ Logo

CVS Health

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Location:
United States , Work at Home

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Category:
Customer Service

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Contract Type:
Not provided

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Salary:

17.00 - 28.46 USD / Hour
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Job Description:

We’re building a world of health around every individual — shaping a more connected, convenient and compassionate health experience. At CVS Health®, you’ll be surrounded by passionate colleagues who care deeply, innovate with purpose, hold ourselves accountable and prioritize safety and quality in everything we do. Join us and be part of something bigger – helping to simplify health care one person, one family and one community at a time.

Job Responsibility:

  • Interacts directly with patients to influence generic utilization, therapy changes, answer questions, solve problems, provide education
  • Communicates the benefits of generics or other appropriate therapy to patients
  • Works closely with Specialty Projects Team to conduct generic conversions or therapy changes on targeted medications
  • Responsible for adherence outreach efforts to ensure patients stay on their medications
  • Handles incoming or outgoing phone calls to patients, clients, and other customers
  • Requires working knowledge of insurance, health care, reimbursement-related requirements for dispensing, processing of new referrals, and providing customer education

Requirements:

  • 1+ year(s) of customer service experience handling and resolving customer needs over the phone
  • Experience multi-tasking with handling customers, retrieving information and communicating information
  • Must reside in the state of Florida
  • High School Diploma or equivalent

Nice to have:

  • 6+ months experience in high-volume call center / customer service environment
  • Experience working in Windows, Microsoft, or other similar applications
What we offer:
  • Medical, dental, vision insurance
  • Supplemental benefits and discount programs
  • PTO package including 10 paid company holidays
  • 401(k) plan with matching company contributions
  • Employee stock purchase plan
  • Wellness screenings
  • Tobacco cessation and weight management programs
  • Confidential counseling and financial coaching
  • Flexible work schedules
  • Family leave
  • Dependent care resources
  • Colleague assistance programs
  • Tuition assistance
  • Retiree medical access

Additional Information:

Job Posted:
February 25, 2026

Expiration:
February 27, 2026

Employment Type:
Fulltime
Work Type:
Remote work
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