CrawlJobs Logo

Pharmacy Services Representative

https://www.cvshealth.com/ Logo

CVS Health

Location Icon

Location:
United States , Carolina

Category Icon
Category:
Customer Service

Job Type Icon

Contract Type:
Not provided

Salary Icon

Salary:

17.00 - 25.65 USD / Hour
Save Job
Save Icon
Apply Position

Job Description:

We’re building a world of health around every individual — shaping a more connected, convenient and compassionate health experience. At CVS Health®, you’ll be surrounded by passionate colleagues who care deeply, innovate with purpose, hold ourselves accountable and prioritize safety and quality in everything we do. Join us and be part of something bigger – helping to simplify health care one person, one family and one community at a time.

Job Responsibility:

  • Provide courteous and helpful customer service to customers utilizing specialty mail-order pharmacy services
  • Assist customers with entering new medication orders or refilling existing prescriptions
  • Review prescription details for accuracy
  • Address basic customer inquiries about medication order status
  • Identify and escalate complex customer concerns
  • Maintain accurate records of customer interactions
  • Develop understanding of specialty medications and products
  • Participate in training programs
  • Collaborate with team members for customer satisfaction
  • Assist colleagues and customers with English-to-Spanish translation

Requirements:

  • Bilingual (English-Spanish)
  • 6+ months experience in a customer service role handling and resolving a high volume of complex customer needs over the phone
  • 6+ months work experience with Windows-based applications like Windows, Microsoft Office, internet navigation, and email applications
  • 6+ months computer keyboarding experience, skills and aptitude

Nice to have:

  • Registered Pharmacy Technician
  • Certified Pharmacy Technician (CPhT)
  • Certified Customer Service Professional (CCSP)
What we offer:
  • Medical, dental, and vision coverage
  • paid time off
  • retirement savings options
  • wellness programs
  • bonus, commission or short-term incentive program

Additional Information:

Job Posted:
May 10, 2026

Expiration:
May 31, 2026

Employment Type:
Fulltime
Work Type:
Hybrid work
Icon
CVS Health - All Job Offers
Job Link Share:
Copy Link Icon
Facebook Icon Twitter Icon LinkedIn Icon

Looking for more opportunities? Search for other job offers that match your skills and interests.

Briefcase Icon

Similar Jobs for Pharmacy Services Representative

Customer Service Representative - Pharmacy Service Technician

At CVS Health, we’re building a world of health around every consumer and surrou...
Location
Location
United States , Chandler, AZ
Salary
Salary:
17.00 - 28.46 USD / Hour
https://www.cvshealth.com/ Logo
CVS Health
Expiration Date
Until further notice
Flip Icon
Requirements
Requirements
  • Valid/ Active Arizona Pharmacy Technician License
  • One year experience in a customer service role handling and resolving a high volume of complex customer needs over the phone
  • One year work experience with Windows-based applications like Windows, Microsoft Office, internet navigation, and email applications
  • One year computer keyboarding experience, skills and aptitude
Job Responsibility
Job Responsibility
  • Provide telephone support to patients receiving life sustaining specialty drug therapy
  • Coordinate and process new patient medication orders and reorders, which includes verifying and reverifying benefits
  • Help patients with translating and entering in new or refill prescriptions into the pharmacy information system, communicating and collecting copay amounts, obtaining authorizations, and working with insurance companies, healthcare providers and/or internal teams to screen, identify, resolve and defer orders that have accounts receivable or clinical issues
What we offer
What we offer
  • Affordable medical plan options
  • 401(k) plan (including matching company contributions)
  • Employee stock purchase plan
  • No-cost programs for all colleagues including wellness screenings, tobacco cessation and weight management programs, confidential counseling and financial coaching
  • Paid time off
  • Flexible work schedules
  • Family leave
  • Dependent care resources
  • Colleague assistance programs
  • Tuition assistance
  • Fulltime
Read More
Arrow Right

Pharmacy Services Representative - Phone Agent

At CVS Health, we’re building a world of health around every consumer and surrou...
Location
Location
United States , Honolulu
Salary
Salary:
17.00 - 34.15 USD / Hour
https://www.cvshealth.com/ Logo
CVS Health
Expiration Date
Until further notice
Flip Icon
Requirements
Requirements
  • Customer service orientation and ability to adapt/respond professionally
  • High volume phone contact handling and verbal communication skills including active listening
  • Ability to capture necessary information from the patient discussion while multi-tasking and toggling between numerous computer applications
  • Ability to multi-task, prioritize and manage time effectively
  • Problem solving skills, conflict resolution, and ability to think under pressure
  • Use of empathy and patience when dealing with confused or irate customer
  • Attention to detail
  • H.S. Diploma or equivalent
  • Pharmacy Technician license/certificate based on specific assigned duties and State pharmacy requirements
Job Responsibility
Job Responsibility
  • Interact directly with customers to answer questions, solve problems, provide education, and maintain company’s reputation for high-quality service
  • Effectively handle incoming or outgoing phone calls to patients, clients, and other customers while proactively gaining patient and order information
  • Maintain working knowledge of insurance, health care, reimbursement-related requirements for dispensing, processing of new referrals, and providing customer education
  • Routine assessment and problem identification with appropriate escalation to a pharmacist
What we offer
What we offer
  • Medical, dental, vision insurance
  • Supplemental benefits and discount programs
  • Sixteen paid days off
  • Ten paid holidays
  • Affordable medical plan options
  • 401(k) plan with matching company contributions
  • Employee stock purchase plan
  • Wellness screenings
  • Tobacco cessation and weight management programs
  • Confidential counseling and financial coaching
  • Fulltime
Read More
Arrow Right

Pharmacy Service Representative

Exciting opportunity to be a part of our Specialty Mail Order Pharmacy! As a Pha...
Location
Location
United States , Monroeville
Salary
Salary:
17.00 - 28.46 USD / Hour
https://www.cvshealth.com/ Logo
CVS Health
Expiration Date
Until further notice
Flip Icon
Requirements
Requirements
  • One year experience in a customer service role handling and resolving a high volume of complex customer needs over the phone
  • One year work experience with Windows-based applications like Windows, Microsoft Office, internet navigation, and email applications
  • One year computer keyboarding experience, skills and aptitude
  • Must reside in Pennsylvania and live within 75 miles of Monroeville, PA
Job Responsibility
Job Responsibility
  • Provide telephone support to patients receiving life sustaining specialty drug therapy
  • Verify and reverify benefits
  • Help patients with translating and entering in new or refill prescriptions into the pharmacy information system
  • Communicate and collect copay amounts
  • Obtain authorizations
  • Work with insurance companies, healthcare providers and/or internal teams to screen, identify, resolve and defer orders that have accounts receivable or clinical issues
What we offer
What we offer
  • Affordable medical plan options
  • 401(k) plan (including matching company contributions)
  • Employee stock purchase plan
  • No-cost programs for all colleagues including wellness screenings, tobacco cessation and weight management programs, confidential counseling and financial coaching
  • Paid time off
  • Flexible work schedules
  • Family leave
  • Dependent care resources
  • Colleague assistance programs
  • Tuition assistance
  • Fulltime
Read More
Arrow Right

Customer Service Representative

Exciting opportunity to be a part of our Specialty Mail Order Pharmacy! As a Pha...
Location
Location
United States , Mount Prospect
Salary
Salary:
17.00 - 31.30 USD / Hour
https://www.cvshealth.com/ Logo
CVS Health
Expiration Date
Until further notice
Flip Icon
Requirements
Requirements
  • Valid Illinois Pharmacy Technician License
  • One year experience in a customer service role handling and resolving a high volume of complex customer needs over the phone
  • One year work experience with Windows-based applications like Windows, Microsoft Office, internet navigation, and email applications
  • One year computer keyboarding experience, skills and aptitude
  • Must reside in Illinois and live within 75 miles of Mount Prospect, IL
Job Responsibility
Job Responsibility
  • Provide telephone support to patients receiving life sustaining specialty drug therapy
  • Coordinate and process new patient medication orders and reorders, including verifying and reverifying benefits
  • Help patients with translating and entering in new or refill prescriptions into the pharmacy information system
  • Communicate and collect copay amounts
  • Obtain authorizations
  • Work with insurance companies, healthcare providers and/or internal teams to screen, identify, resolve and defer orders that have accounts receivable or clinical issues
What we offer
What we offer
  • Affordable medical plan options
  • 401(k) plan with matching company contributions
  • Employee stock purchase plan
  • No-cost programs including wellness screenings, tobacco cessation and weight management programs, confidential counseling and financial coaching
  • Paid time off
  • Flexible work schedules
  • Family leave
  • Dependent care resources
  • Colleague assistance programs
  • Tuition assistance
  • Fulltime
Read More
Arrow Right

Customer Service Representative

This role requires providing telephone support for patients receiving specialty ...
Location
Location
United States , Las Vegas
Salary
Salary:
17.00 - 28.46 USD / Hour
https://www.cvshealth.com/ Logo
CVS Health
Expiration Date
Until further notice
Flip Icon
Requirements
Requirements
  • Valid/ Active Arizona Pharmacy Technician License
  • One year experience in a customer service role handling and resolving a high volume of complex customer needs over the phone
  • One year work experience with Windows-based applications like Windows, Microsoft Office, internet navigation, and email applications
  • One year computer keyboarding experience, skills and aptitude
Job Responsibility
Job Responsibility
  • Provide telephone support to patients receiving life sustaining specialty drug therapy
  • Coordinate and process new patient medication orders and reorders
  • Verify and reverify benefits
  • Translate and enter new or refill prescriptions into the pharmacy information system
  • Communicate and collect copay amounts
  • Obtain authorizations
  • Work with insurance companies, healthcare providers, and/or internal teams to resolve orders with accounts receivable or clinical issues
  • Interact with insurance companies, patients, and internal partners to ensure timely processing of specialty medications
  • Ensure that financial and clinical expectations are being met prior to fulfillment
What we offer
What we offer
  • Affordable medical plan options
  • 401(k) plan (including matching company contributions)
  • Employee stock purchase plan
  • No-cost programs including wellness screenings, tobacco cessation, and weight management programs
  • Confidential counseling and financial coaching
  • Paid time off
  • Flexible work schedules
  • Family leave
  • Dependent care resources
  • Colleague assistance programs
  • Fulltime
Read More
Arrow Right

Customer Service Representative

Exciting opportunity to be a part of our Specialty Mail Order Pharmacy! As a Pha...
Location
Location
United States , Monroeville, PA
Salary
Salary:
17.00 - 28.46 USD / Hour
https://www.cvshealth.com/ Logo
CVS Health
Expiration Date
Until further notice
Flip Icon
Requirements
Requirements
  • One year experience in a customer service role handling and resolving a high volume of complex customer needs over the phone
  • One year work experience with Windows-based applications like Windows, Microsoft Office, internet navigation, and email applications
  • One year computer keyboarding experience, skills and aptitude
  • Must reside in Pennsylvania and live within 75 miles of Monroeville, PA
  • Verifiable high school diploma or equivalent
Job Responsibility
Job Responsibility
  • Provide telephone support to patients receiving life sustaining specialty drug therapy
  • Coordinate and process new patient medication orders and reorders, including verifying and reverifying benefits
  • Help patients with translating and entering in new or refill prescriptions into the pharmacy information system
  • Communicate and collect copay amounts
  • Obtain authorizations
  • Work with insurance companies, healthcare providers and/or internal teams to screen, identify, resolve and defer orders that have accounts receivable or clinical issues
What we offer
What we offer
  • Affordable medical plan options
  • 401(k) plan with matching company contributions
  • Employee stock purchase plan
  • No-cost programs including wellness screenings, tobacco cessation and weight management programs, confidential counseling and financial coaching
  • Paid time off
  • Flexible work schedules
  • Family leave
  • Dependent care resources
  • Colleague assistance programs
  • Tuition assistance
  • Fulltime
Read More
Arrow Right

Customer Service Representative

At CVS Health, we’re building a world of health around every consumer and surrou...
Location
Location
United States , Fairfield
Salary
Salary:
17.00 - 34.15 USD / Hour
https://www.cvshealth.com/ Logo
CVS Health
Expiration Date
Until further notice
Flip Icon
Requirements
Requirements
  • One year experience in a customer service role handling and resolving a high volume of complex customer needs over the phone
  • One year work experience with Windows-based applications like Windows, Microsoft Office, internet navigation, and email applications
  • One year computer keyboarding experience, skills and aptitude
  • Must reside in New Jersey and live within 75 miles of Fairfield, NJ
  • Verifiable high school diploma or equivalent
Job Responsibility
Job Responsibility
  • Provide telephone support to patients receiving life sustaining specialty drug therapy
  • Coordinate and process new patient medication orders and reorders, including verifying and reverifying benefits
  • Help patients with translating and entering in new or refill prescriptions into the pharmacy information system
  • Communicate and collect copay amounts
  • Obtain authorizations
  • Work with insurance companies, healthcare providers and/or internal teams to screen, identify, resolve and defer orders that have accounts receivable or clinical issues
What we offer
What we offer
  • Affordable medical plan options
  • 401(k) plan with matching company contributions
  • Employee stock purchase plan
  • No-cost programs including wellness screenings, tobacco cessation and weight management programs, confidential counseling and financial coaching
  • Paid time off
  • Flexible work schedules
  • Family leave
  • Dependent care resources
  • Colleague assistance programs
  • Tuition assistance
  • Fulltime
Read More
Arrow Right

Customer Service Representative

As a Pharmacy Service Representative, you will provide telephone support to pati...
Location
Location
United States , Work At Home, Pennsylvania
Salary
Salary:
17.00 - 28.46 USD / Hour
https://www.cvshealth.com/ Logo
CVS Health
Expiration Date
Until further notice
Flip Icon
Requirements
Requirements
  • One year experience in a customer service role handling and resolving a high volume of complex customer needs over the phone
  • One year work experience with Windows-based applications like Windows, Microsoft Office, internet navigation, and email applications
  • One year computer keyboarding experience, skills and aptitude
  • Must reside in Pennsylvania and live within 75 miles of Monroeville, PA
  • Verifiable high school diploma or equivalent
Job Responsibility
Job Responsibility
  • Provide telephone support to patients receiving life sustaining specialty drug therapy
  • Coordinate and process new patient medication orders and reorders, including verifying and reverifying benefits
  • Help patients with translating and entering in new or refill prescriptions into the pharmacy information system
  • Communicate and collect copay amounts
  • Obtain authorizations
  • Work with insurance companies, healthcare providers and/or internal teams to screen, identify, resolve and defer orders that have accounts receivable or clinical issues
What we offer
What we offer
  • Affordable medical plan options
  • 401(k) plan with matching company contributions
  • Employee stock purchase plan
  • No-cost programs including wellness screenings, tobacco cessation and weight management programs, confidential counseling and financial coaching
  • Paid time off
  • Flexible work schedules
  • Family leave
  • Dependent care resources
  • Colleague assistance programs
  • Tuition assistance
  • Fulltime
Read More
Arrow Right