This list contains only the countries for which job offers have been published in the selected language (e.g., in the French version, only job offers written in French are displayed, and in the English version, only those in English).
We’re building a world of health around every individual — shaping a more connected, convenient and compassionate health experience. At CVS Health®, you’ll be surrounded by passionate colleagues who care deeply, innovate with purpose, hold ourselves accountable and prioritize safety and quality in everything we do. Join us and be part of something bigger – helping to simplify health care one person, one family and one community at a time. Must live in Hawaii, preferably on Oahu. CVS Health is offering a unique opportunity to be part of an extremely talented team within CVS Specialty as a Pharmacy Services Representative. This position will require you to demonstrate strong attention to detail, utilize problem solving skills, and be a highly focused, performance-driven individual. Are you ready to take the next step in furthering your career? This is a full time position. We're open Monday through Friday from 8am-6pm and you must be willing to work 40 hours within this schedule. No weekends, limited holidays and covered parking on-site.
Job Responsibility:
Interact directly with customers to answer questions, solve problems, provide education, and maintain company’s reputation for high-quality service
Effectively handle incoming or outgoing phone calls to patients, clients, and other customers while proactively gaining patient and order information
Requires a working knowledge of insurance, health care, reimbursement-related requirements for dispensing, processing of new referrals, and providing customer education, and routine assessment and problem identification with appropriate escalation to a pharmacist
Requirements:
Qualified candidates will be comfortable in a multi-tasking, high-energy environment
Customer service orientation and ability to adapt/respond professionally
High volume phone contact handling and verbal communication skills including active listening
Ability to capture necessary information from the patient discussion while multi-tasking and toggling between numerous computer applications
Ability to multi-task, prioritize and manage time effectively
Problem solving skills, conflict resolution, and ability to think under pressure
Use of empathy and patience when dealing with confused or irate customer
Attention to detail
H.S. Diploma or equivalent
Pharmacy Technician license/certificate based on specific assigned duties and State pharmacy requirements
Nice to have:
Six months experience handling and resolving a high volume of complex customer needs over the phone
Healthcare work experience and familiarity with benefits, insurance, prescriptions
What we offer:
Medical, dental, vision insurance
Supplemental benefits and discount programs
Sixteen paid days off
Ten paid holidays
401(k) plan (including matching company contributions)