CrawlJobs Logo

Pharmacy Services Representative - Phone Agent

https://www.cvshealth.com/ Logo

CVS Health

Location Icon

Location:
United States , Honolulu

Category Icon

Job Type Icon

Contract Type:
Employment contract

Salary Icon

Salary:

17.00 - 34.15 USD / Hour

Job Description:

At CVS Health, we’re building a world of health around every consumer and surrounding ourselves with dedicated colleagues who are passionate about transforming health care. As the nation’s leading health solutions company, we reach millions of Americans through our local presence, digital channels and more than 300,000 purpose-driven colleagues – caring for people where, when and how they choose in a way that is uniquely more connected, more convenient and more compassionate. And we do it all with heart, each and every day.

Job Responsibility:

  • Interact directly with customers to answer questions, solve problems, provide education, and maintain company’s reputation for high-quality service
  • Effectively handle incoming or outgoing phone calls to patients, clients, and other customers while proactively gaining patient and order information
  • Maintain working knowledge of insurance, health care, reimbursement-related requirements for dispensing, processing of new referrals, and providing customer education
  • Routine assessment and problem identification with appropriate escalation to a pharmacist

Requirements:

  • Customer service orientation and ability to adapt/respond professionally
  • High volume phone contact handling and verbal communication skills including active listening
  • Ability to capture necessary information from the patient discussion while multi-tasking and toggling between numerous computer applications
  • Ability to multi-task, prioritize and manage time effectively
  • Problem solving skills, conflict resolution, and ability to think under pressure
  • Use of empathy and patience when dealing with confused or irate customer
  • Attention to detail
  • H.S. Diploma or equivalent
  • Pharmacy Technician license/certificate based on specific assigned duties and State pharmacy requirements

Nice to have:

  • Six months experience handling and resolving a high volume of complex customer needs over the phone
  • Healthcare work experience and familiarity with benefits, insurance, prescriptions
What we offer:
  • Medical, dental, vision insurance
  • Supplemental benefits and discount programs
  • Sixteen paid days off
  • Ten paid holidays
  • Affordable medical plan options
  • 401(k) plan with matching company contributions
  • Employee stock purchase plan
  • Wellness screenings
  • Tobacco cessation and weight management programs
  • Confidential counseling and financial coaching
  • Paid time off
  • Flexible work schedules
  • Family leave
  • Dependent care resources
  • Colleague assistance programs
  • Tuition assistance
  • Retiree medical access

Additional Information:

Job Posted:
July 19, 2025

Employment Type:
Fulltime
Work Type:
Hybrid work
Job Link Share:

Looking for more opportunities? Search for other job offers that match your skills and interests.

Briefcase Icon

Similar Jobs for Pharmacy Services Representative - Phone Agent

Pharmacy Services Representative - Phone Agent

We’re building a world of health around every individual — shaping a more connec...
Location
Location
United States , Honolulu
Salary
Salary:
17.00 - 34.15 USD / Hour
https://www.cvshealth.com/ Logo
CVS Health
Expiration Date
Until further notice
Flip Icon
Requirements
Requirements
  • Qualified candidates will be comfortable in a multi-tasking, high-energy environment
  • Customer service orientation and ability to adapt/respond professionally
  • High volume phone contact handling and verbal communication skills including active listening
  • Ability to capture necessary information from the patient discussion while multi-tasking and toggling between numerous computer applications
  • Ability to multi-task, prioritize and manage time effectively
  • Problem solving skills, conflict resolution, and ability to think under pressure
  • Use of empathy and patience when dealing with confused or irate customer
  • Attention to detail
  • H.S. Diploma or equivalent
  • Pharmacy Technician license/certificate based on specific assigned duties and State pharmacy requirements
Job Responsibility
Job Responsibility
  • Interact directly with customers to answer questions, solve problems, provide education, and maintain company’s reputation for high-quality service
  • Effectively handle incoming or outgoing phone calls to patients, clients, and other customers while proactively gaining patient and order information
  • Requires a working knowledge of insurance, health care, reimbursement-related requirements for dispensing, processing of new referrals, and providing customer education, and routine assessment and problem identification with appropriate escalation to a pharmacist
What we offer
What we offer
  • Medical, dental, vision insurance
  • Supplemental benefits and discount programs
  • Sixteen paid days off
  • Ten paid holidays
  • 401(k) plan (including matching company contributions)
  • Employee stock purchase plan
  • Wellness screenings
  • Tobacco cessation and weight management programs
  • Confidential counseling and financial coaching
  • Flexible work schedules
  • Fulltime
Read More
Arrow Right
New

Ophthalmic Technician I

Provides patient visit support to Ophthalmology Program. Works with clinical and...
Location
Location
United States , Needham
Salary
Salary:
23.69 - 37.90 USD / Hour
childrenshospital.org Logo
Boston Children's Hospital
Expiration Date
Until further notice
Flip Icon
Requirements
Requirements
  • High School Diploma/GED required
  • Experience in a clinical or science-related field is preferred
  • Current registration as a Certified Ophthalmic Assistant (COA certification) preferred
Job Responsibility
Job Responsibility
  • Prepares clinical rooms, orders and stocks supplies and medications, and coordinates with other departments for supply delivery and pickup
  • assists with procedures as needed
  • Ensures efficient patient flow and accurate preparation and communication of clinical documents for specified areas
  • Supports regulatory compliance efforts, including Joint Commission requirements
  • Obtains quotes for equipment purchases, coordinates repairs, and manages related logistics
  • Performs diagnostic imaging including external, slit lamp, and fundus photography
  • edits and uploads images
  • conducts visual field testing and intraocular pressure measurement
  • administers eye drops
  • Manages electronic patient records, assists with scheduling and phone support, and helps with contact lens sessions, cleaning, and inventory
What we offer
What we offer
  • flexible schedules
  • affordable health, vision and dental insurance
  • child care and student loan subsidies
  • generous levels of time off
  • 403(b) Retirement Savings plan
  • Pension
  • Tuition and certain License and Certification Reimbursement
  • cell phone plan discounts
  • discounted rates on T-passes
  • Fulltime
Read More
Arrow Right
New

Senior Lecturer in Fashion Styling and Production

Are you a committed and skilled educator with a passion for innovation, creativi...
Location
Location
United Kingdom , London
Salary
Salary:
52977.00 - 63815.00 GBP / Year
arts.ac.uk Logo
University of the Arts London
Expiration Date
March 12, 2026
Flip Icon
Requirements
Requirements
  • Previous experience of teaching and assessment in a higher education environment or equivalent professional experience
  • A postgraduate qualification in a relevant subject at Master’s or PhD level
  • A recognised teaching qualification such as a PGCert (desirable)
  • Evidence of extensive teaching, knowledge exchange and professional practice relevant to the goals of the Programme, College and University
Job Responsibility
Job Responsibility
  • Play a key role in leading and developing the BA Hons Fashion Styling and Production course
  • Contribute to teaching, learning and scholarly activity aligned with areas of expertise
  • Bring specialist knowledge to support the development of an innovative and engaging curriculum
  • Help to challenge established narratives within fashion, promoting diversity, inclusion and new ways of thinking through both theory and practice
  • Nurture students to become critical and responsible fashion image makers
  • Fulltime
Read More
Arrow Right
New

Patient Experience Clerk

We are looking for a Patient Experience Clerk to join our team here at the Great...
Location
Location
United Kingdom , Swindon
Salary
Salary:
24937.00 - 26598.00 GBP / Year
gwh.nhs.uk Logo
Great Western Hospitals NHS Foundation Trust
Expiration Date
Until further notice
Flip Icon
Requirements
Requirements
  • GCSE3 or above including Maths and English
  • Evidence of continuing professional development
  • Evidence of Health & Safety training
  • Educated to NVQ Level 3
  • Willingness to undertake NHS specific IT system training including Medway clinic template maintenance, case-note tracking, patient transport system
  • Evidence of significant administrative experience within a customer focused environment
  • Experience and understanding of outpatient services and performance indicators
  • Experience in implementing NHS policies and guidelines relevant to outpatient services
  • Evidence of successful process design and implementation
  • Proven experience of developing administrative processes, analysing information, and report writing
Job Responsibility
Job Responsibility
  • Operationally responsible for the delivery day to day key performance indicators for the unit, in line with divisional and organisational goals and targets, including delivery of national targets like 18-weeks Referral to Treatment
  • Be the custodian of a brilliant experience for all our patients, Role Model through excellent customer service skills at all points of patient engagement a warm and engaging interaction with a smile at all times
  • Operationally responsible for day-to-day delivery and implementation of departmental procedures liaising with other management groups & departments to ensure processes meet the needs of services, divisions and the organisation
  • Responsible for the standard and quality of the Outpatient Administration, requesting, analysing and acting on information relating to general performance activity and quality, and taking corrective action where appropriate to meet the required standards or improve quality
  • Use waiting lists, on hold reports and other patient tracking reports, to direct outpatient administrators to book outpatient appointments in line with the Trusts Elective Access, Booking and Choice Policy, monitoring booking performance against key performance indicators
  • Work with service leads to ensure Referral to Treatment (RTT) performance targets are met and patients are booked in order of chronology or clinical necessity and in accordance with the Trusts Elective Access, Booking and Choice of Day policy and departmental Standard Operating Procedures
  • Check all patient demographics at clinic attendance, updating changes on the patient administration system and administering overseas patient payment forms
  • Manage follow up patient wait list for service by validating the Validation tool completing a test your knowledge and completing and submitting the information to the automation team within the agreed time frame
  • Fulltime
Read More
Arrow Right
New

Sales Consultant

We are looking for a Casual Sales Consultant to join our CALVIN KLEIN team at IN...
Location
Location
Australia , Indooroopilly
Salary
Salary:
Not provided
calvinklein.us Logo
Calvin Klein
Expiration Date
Until further notice
Flip Icon
Requirements
Requirements
  • Excellent communication skills
  • Vibrant, energetic and authentic with a positive "can do" attitude
  • Ability to multi-task in a fast-paced environment
  • Impeccable grooming and personal presentation
What we offer
What we offer
  • Clothing Allowance
  • Generous employee discounts on all brands (Calvin Klein, Tommy Hilfiger & Van Heusen)
  • Recruitment Referral Bonus
  • Access to Employee Assistance program
  • Corporate discount with Medibank
  • Annual Flu Shot voucher
  • Strong focus on Corporate Responsibility
  • Inclusive, diverse, and equal opportunity employer
  • Training, development, and career opportunities
  • Paid Parental Leave as per Company Policy
  • Parttime
Read More
Arrow Right
New

IT Support Specialist

A premier, boutique international law firm is seeking an IT Support Specialist f...
Location
Location
United States , New York City
Salary
Salary:
75000.00 - 90000.00 USD / Year
strategicemployment.com Logo
Strategic Employment Partners
Expiration Date
Until further notice
Flip Icon
Requirements
Requirements
  • Associate’s degree in Information Technology or a related field
  • 2+ years of relevant IT support experience, preferably within a professional services environment (Legal, Finance, or Consulting)
  • Hands-on experience with Windows 11, Microsoft 365, and mobile device management (Intune/iOS)
Job Responsibility
Job Responsibility
  • Resolve hardware and software issues for local and remote staff, including mobile devices and firm computers
  • Maintain conference room A/V systems for high-level meetings and assist with LAN/WLAN troubleshooting
  • Prepare and deploy equipment for new hires and manage the onboarding process from a technology standpoint
  • Help maintain the firm’s inventory of hardware and software licenses
  • Support firmwide technology initiatives and participate in occasional after-hours maintenance to ensure peak system performance
What we offer
What we offer
  • Comprehensive Health, Dental, and Vision insurance
  • 401(k) retirement plan
  • Firm-sponsored Life and Disability insurance
  • Dedicated well-being programs and a supportive office culture
  • Fulltime
Read More
Arrow Right
New

Maternity Support Worker - Community

The Band 3 Maternity Support Worker (MSW) will provide essential support to the ...
Location
Location
United Kingdom , Swindon
Salary
Salary:
24937.00 - 26598.00 GBP / Year
gwh.nhs.uk Logo
Great Western Hospitals NHS Foundation Trust
Expiration Date
March 06, 2026
Flip Icon
Requirements
Requirements
  • NVQ 2 in healthcare or equivalent
  • Committed to within the first 12 months undertaking trust training program, care certificate including some private study, and completing competency framework
  • Owner and Car driver is essential
  • Training and /or competency in the following: Patient vital sign observations, Venepuncture, Neonatal observations
  • Significant and relevant work/social experience within a health care environment, which has utilised skills and knowledge that could be of benefit to the post
  • Previous experience of working with members of the public
  • Previous experience of working within an NHS setting in the UK
Job Responsibility
Job Responsibility
  • Postnatal Support: Provide practical and emotional support to parents and their newborn babies, assisting with feeding, infant care, and adjustment to parenthood
  • Newborn Screening: Undertake screening procedures on newborn babies, including hearing tests, metabolic screening, and other routine checks in line with Trust policies
  • Blood Clinics: Organise and run blood collection clinics (venepuncture/phlebotomy) for mothers and babies, maintaining accurate records and following infection control procedures
  • Parent Education: Participate in parentcraft and antenatal/postnatal education sessions, supporting teaching and learning activities for parents
  • Home Visits: Undertake postnatal home visits as a lone worker, providing assessment, guidance, and support while adhering to lone-working and safety protocols
  • Administrative Duties: Maintain accurate and timely documentation, ensure compliance with data protection and governance standards, and contribute to service reporting as required
  • Team Collaboration: Work closely with midwives, health visitors, and the wider multidisciplinary team to ensure continuity of care and support service delivery
  • Clinical Support: Assist midwives with routine maternity care, including monitoring, observations, and basic care for women and babies
  • Support clinical procedures under supervision, including venepuncture and phlebotomy (following training and competency assessment)
  • Ensure timely escalation of clinical concerns to the appropriate midwife
  • Parttime
!
Read More
Arrow Right
New

Assistant Store Manager

Assistant Managers lead the effort to exceed expectations, provide exceptional s...
Location
Location
Canada , Vaughan
Salary
Salary:
24.60 - 28.60 USD / Hour
calvinklein.us Logo
Calvin Klein
Expiration Date
Until further notice
Flip Icon
Requirements
Requirements
  • Minimum of 1 year of retail store management experience required
  • Bachelor's/Associate degree preferred
  • high school diploma/equivalent required
  • Flexible schedule required including nights, weekends and overnight shifts
  • some travel may be requested
  • Excellent communication and time management skills
  • Ability to walk, stand, bend, reach and squat for prolonged periods, and carry up to 20 pounds
Job Responsibility
Job Responsibility
  • Leads the effort to greet and offer assistance to every customer
  • provides real-time coaching to associates
  • Encourages and helps associates maintain an in-depth knowledge of product and promotions to help explain value and build brand loyalty
  • Partners with the Store Manager to make decisions that support brand standards, customer service expectations, and connect the store's goals to the larger business objectives
  • Prioritizes delivering an exceptional customer experience throughout the store and always places our customer first
  • quickly resolves customer concerns while exceeding their expectations
  • Leads merchandising execution, filling in based on sell-through and collaborating with the Store Manager on new arrival merchandising decisions
  • Enforces all company tools, policies and procedures
  • provides loss prevention training and coaches associates to maintain awareness and report concerns
  • Adheres to all company policy and brand standards as it relates to inventory control, and RFID when applicable
What we offer
What we offer
  • Diverse and robust health and insurance benefits
  • above-market 401(k) contribution
  • career growth opportunities
  • Fulltime
Read More
Arrow Right