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CVS Health Logo CVS Health · Customer Service

Pharmacy Services Representative - Phone Agent

United States, Honolulu Employment contract 17.00 - 34.15 USD / Hour · Job Posted July 19, 2025
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Job Description

At CVS Health, we’re building a world of health around every consumer and surrounding ourselves with dedicated colleagues who are passionate about transforming health care. As the nation’s leading health solutions company, we reach millions of Americans through our local presence, digital channels and more than 300,000 purpose-driven colleagues – caring for people where, when and how they choose in a way that is uniquely more connected, more convenient and more compassionate. And we do it all with heart, each and every day.

Job Responsibility

  • Interact directly with customers to answer questions, solve problems, provide education, and maintain company’s reputation for high-quality service
  • Effectively handle incoming or outgoing phone calls to patients, clients, and other customers while proactively gaining patient and order information
  • Maintain working knowledge of insurance, health care, reimbursement-related requirements for dispensing, processing of new referrals, and providing customer education
  • Routine assessment and problem identification with appropriate escalation to a pharmacist

Requirements

  • Customer service orientation and ability to adapt/respond professionally
  • High volume phone contact handling and verbal communication skills including active listening
  • Ability to capture necessary information from the patient discussion while multi-tasking and toggling between numerous computer applications
  • Ability to multi-task, prioritize and manage time effectively
  • Problem solving skills, conflict resolution, and ability to think under pressure
  • Use of empathy and patience when dealing with confused or irate customer
  • Attention to detail
  • H.S. Diploma or equivalent
  • Pharmacy Technician license/certificate based on specific assigned duties and State pharmacy requirements

Nice to have

  • Six months experience handling and resolving a high volume of complex customer needs over the phone
  • Healthcare work experience and familiarity with benefits, insurance, prescriptions

What we offer

  • Medical, dental, vision insurance
  • Supplemental benefits and discount programs
  • Sixteen paid days off
  • Ten paid holidays
  • Affordable medical plan options
  • 401(k) plan with matching company contributions
  • Employee stock purchase plan
  • Wellness screenings
  • Tobacco cessation and weight management programs
  • Confidential counseling and financial coaching
  • Paid time off
  • Flexible work schedules
  • Family leave
  • Dependent care resources
  • Colleague assistance programs
  • Tuition assistance
  • Retiree medical access
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