Pharmacy Service Representative Job at CVS Health (Monroeville)

Pharmacy Access Representative III - Specialty Pharmacy

As a community, the University of Rochester is defined by a deep commitment to M...

Location

United States of America , Rochester

Salary:

21.71 - 29.31 USD / Hour

University of Rochester

Expiration Date

Until further notice

Requirements

Associate’s degrees in a Medical, Secretarial, or related field and 4 years of relevant experience required
Capable of working independently with minimum supervision required
Strong communication skills, problem-solving abilities, and professional presentation required
Demonstrated customer relations skills required
Ability to multi-task, manage many details with accuracy, work under pressure, and maintain a professional attitude required
Completed ASHP-accredited training program or equivalent experience as a pharmacy technician preferred
Certification from a nationally accredited pharmacy technician certification program (Currently PTCB) and maintain ongoing education requirements preferred

Job Responsibility

Manages medication coordination and removal of barriers that prevent patients from receiving their medications
Communicates with the prescriber’s office to acquire necessary information to submit prescriptions to the patient’s insurance for approval including prior authorization
Helps enroll patients in financial assistance programs and arrange timely delivery of the medication
Facilitates communication between the patient, pharmacist, insurance, and staff to ensure coordinated care
Maintains expertise on all potential patient assistance programs (PAP), grants, foundations, and coupons relevant to the high-cost drugs prescribed in their assigned area(s)
Analyzes patients that are receiving high-cost medications for potential participation in PAPs
Coordinates with the patient and/or family to obtain necessary information
Enrolls patients in PAPs
Submits all required documentation to the PAP throughout the duration of treatment
Understands and manages the payment process specific to each PAP

Fulltime

Customer Service Representative

Ready to propel your career in the healthcare sector? Join the Canadian subsidia...

Location

Canada , Saint-Bruno

Salary:

21.50 CAD / Hour

Randstad

Expiration Date

July 23, 2026

Requirements

Relevant prior experience in customer service or a call center environment
Bilingualism is essential (French/English) to serve a pan-Canadian clientele
Excellent rigor and attention to detail (essential for product nomenclature)
Ability to work in a dynamic environment and 100% on-site
Proficiency with IT tools and the ability to learn an ERP system
Team spirit, punctuality, and impeccable reliability
English proficiency is required for this position as the incumbent must interact daily with clients located outside of Quebec

Job Responsibility

Handle incoming calls from clients (pharmacies, natural health stores, etc.) to process orders
Simultaneously enter orders into the ERP system (JDE)
Respond to inquiries regarding delivery lead times, product damages, or returns
Ensure diligent email follow-up with both English and French-speaking clients
Collaborate closely with the production and distribution teams to resolve logistical issues
Maintain a high level of professionalism and accuracy when entering specific product names

What we offer

Competitive base salary with a total compensation package valued at over $25/hour
Unique Group RRSP program: The employer contributes $2 for every $1 invested (up to 12%)
Annual profit-sharing bonus of up to 2 months' salary
3 weeks of vacation upon hiring + progressive annual accrual
Comprehensive insurance (life, disability, health, and wellness account) with 50% employer-paid premiums
On-site Yoga/Pilates, pastries on Mondays, fresh fruit on Tuesdays, and free coffee
Monthly subsidy for the on-site catering service

Fulltime

Customer Service Representative

Exciting opportunity to be a part of our Specialty Mail Order Pharmacy! As a Pha...

Location

United States , Monroeville, PA

Salary:

17.00 - 28.46 USD / Hour

CVS Health

Expiration Date

Until further notice

Requirements

One year experience in a customer service role handling and resolving a high volume of complex customer needs over the phone
One year work experience with Windows-based applications like Windows, Microsoft Office, internet navigation, and email applications
One year computer keyboarding experience, skills and aptitude
Must reside in Pennsylvania and live within 75 miles of Monroeville, PA
Verifiable high school diploma or equivalent

Job Responsibility

Provide telephone support to patients receiving life sustaining specialty drug therapy
Coordinate and process new patient medication orders and reorders, including verifying and reverifying benefits
Help patients with translating and entering in new or refill prescriptions into the pharmacy information system
Communicate and collect copay amounts
Obtain authorizations
Work with insurance companies, healthcare providers and/or internal teams to screen, identify, resolve and defer orders that have accounts receivable or clinical issues

What we offer

Affordable medical plan options
401(k) plan with matching company contributions
Employee stock purchase plan
No-cost programs including wellness screenings, tobacco cessation and weight management programs, confidential counseling and financial coaching
Paid time off
Flexible work schedules
Family leave
Dependent care resources
Colleague assistance programs
Tuition assistance

Fulltime

Customer Service Representative

At CVS Health, we’re building a world of health around every consumer and surrou...

Location

United States , Fairfield

Salary:

17.00 - 34.15 USD / Hour

CVS Health

Expiration Date

Until further notice

Requirements

One year experience in a customer service role handling and resolving a high volume of complex customer needs over the phone
One year work experience with Windows-based applications like Windows, Microsoft Office, internet navigation, and email applications
One year computer keyboarding experience, skills and aptitude
Must reside in New Jersey and live within 75 miles of Fairfield, NJ
Verifiable high school diploma or equivalent

Job Responsibility

Provide telephone support to patients receiving life sustaining specialty drug therapy
Coordinate and process new patient medication orders and reorders, including verifying and reverifying benefits
Help patients with translating and entering in new or refill prescriptions into the pharmacy information system
Communicate and collect copay amounts
Obtain authorizations
Work with insurance companies, healthcare providers and/or internal teams to screen, identify, resolve and defer orders that have accounts receivable or clinical issues

What we offer

Affordable medical plan options
401(k) plan with matching company contributions
Employee stock purchase plan
No-cost programs including wellness screenings, tobacco cessation and weight management programs, confidential counseling and financial coaching
Paid time off
Flexible work schedules
Family leave
Dependent care resources
Colleague assistance programs
Tuition assistance

Fulltime

Customer Service Representative

Exciting opportunity to be a part of our Specialty Mail Order Pharmacy! As a Pha...

Location

United States , Mount Prospect

Salary:

17.00 - 31.30 USD / Hour

CVS Health

Expiration Date

Until further notice

Requirements

Valid Illinois Pharmacy Technician License
One year experience in a customer service role handling and resolving a high volume of complex customer needs over the phone
One year work experience with Windows-based applications like Windows, Microsoft Office, internet navigation, and email applications
One year computer keyboarding experience, skills and aptitude
Must reside in Illinois and live within 75 miles of Mount Prospect, IL

Job Responsibility

Provide telephone support to patients receiving life sustaining specialty drug therapy
Coordinate and process new patient medication orders and reorders, including verifying and reverifying benefits
Help patients with translating and entering in new or refill prescriptions into the pharmacy information system
Communicate and collect copay amounts
Obtain authorizations
Work with insurance companies, healthcare providers and/or internal teams to screen, identify, resolve and defer orders that have accounts receivable or clinical issues

What we offer

Affordable medical plan options
401(k) plan with matching company contributions
Employee stock purchase plan
No-cost programs including wellness screenings, tobacco cessation and weight management programs, confidential counseling and financial coaching
Paid time off
Flexible work schedules
Family leave
Dependent care resources
Colleague assistance programs
Tuition assistance

Fulltime

Customer Service Representative

Exciting opportunity to be a part of our Specialty Mail Order Pharmacy! As a Pha...

Location

United States , Troy, MI

Salary:

17.00 - 28.46 USD / Hour

CVS Health

Expiration Date

Until further notice

Requirements

One year experience in a customer service role handling and resolving a high volume of complex customer needs over the phone
One year work experience with Windows-based applications like Windows, Microsoft Office, internet navigation, and email applications
One year computer keyboarding experience, skills and aptitude
Must reside in Michigan and live within 75 miles of Troy, MI
Verifiable high school diploma or equivalent

Job Responsibility

Provide telephone support to patients receiving life sustaining specialty drug therapy
Coordinate and process new patient medication orders and reorders
Verify and reverify benefits
Help patients with translating and entering in new or refill prescriptions into the pharmacy information system
Communicate and collect copay amounts
Obtain authorizations
Work with insurance companies, healthcare providers and/or internal teams to screen, identify, resolve and defer orders that have accounts receivable or clinical issues

What we offer

Affordable medical plan options
401(k) plan (including matching company contributions)
Employee stock purchase plan
No-cost programs for all colleagues including wellness screenings, tobacco cessation and weight management programs, confidential counseling and financial coaching
Paid time off
Flexible work schedules
Family leave
Dependent care resources
Colleague assistance programs
Tuition assistance

Fulltime

Customer Service Representative

As a Pharmacy Service Representative, you will provide telephone support to pati...

Location

United States , Work At Home, Pennsylvania

Salary:

17.00 - 28.46 USD / Hour

CVS Health

Expiration Date

Until further notice

Requirements

One year experience in a customer service role handling and resolving a high volume of complex customer needs over the phone
One year work experience with Windows-based applications like Windows, Microsoft Office, internet navigation, and email applications
One year computer keyboarding experience, skills and aptitude
Must reside in Pennsylvania and live within 75 miles of Monroeville, PA
Verifiable high school diploma or equivalent

Job Responsibility

Provide telephone support to patients receiving life sustaining specialty drug therapy
Coordinate and process new patient medication orders and reorders, including verifying and reverifying benefits
Help patients with translating and entering in new or refill prescriptions into the pharmacy information system
Communicate and collect copay amounts
Obtain authorizations
Work with insurance companies, healthcare providers and/or internal teams to screen, identify, resolve and defer orders that have accounts receivable or clinical issues

What we offer

Affordable medical plan options
401(k) plan with matching company contributions
Employee stock purchase plan
No-cost programs including wellness screenings, tobacco cessation and weight management programs, confidential counseling and financial coaching
Paid time off
Flexible work schedules
Family leave
Dependent care resources
Colleague assistance programs
Tuition assistance

Fulltime

Pharmacy Care Representative

We’re building a world of health around every individual — shaping a more connec...

Location

United States , Fairfield

Salary:

17.00 - 31.30 USD / Hour

CVS Health

Expiration Date

Until further notice

Requirements

Must live within 75 miles of Fairfield, NJ
1+ years of experience in a customer service role handling and resolving a high volume of complex customer needs over the phone
1+ years of work experience with Windows-based applications like Microsoft Office (Outlook, Excel, Teams, Word) internet navigation, and email applications
1+ years of computer keyboarding experience, skills and aptitude
You must have a direct/hardwired internet connection to a modem/router within 7 feet of your computer and a minimum download speed of 25 mbs download and 3 mbs upload
A secure and private home workspace free from distractions is required
High School Diploma or equivalent work experience

Job Responsibility

Conduct inbound or outbound phone calls to patients regarding complex Specialty medication orders, benefits verification, and new patient enrollment
Coordinate and process requests for new and refill order shipments
Collect appropriate information needed to ensure insurance coverage for patient medication orders
Verify eligibility, prior authorization, and other reimbursement requirements prior to shipment
Assist in enrolling and tracking new customer referrals
Provide explanation of CVS/Specialty services to new customers
Transfer/escalate clinical questions and issues to the staff pharmacist for resolution

What we offer

Medical, dental, vision insurance
Supplemental benefits and discount programs
Sixteen paid days off
Ten paid holidays
Affordable medical plan options
401(k) plan (including matching company contributions)
Employee stock purchase plan
No-cost programs for all colleagues including wellness screenings, tobacco cessation and weight management programs, confidential counseling and financial coaching
Paid time off
Flexible work schedules

Fulltime

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