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Pharmacy Retail Patient Services Associate

United States, Kansas City · Job Posted February 20, 2026
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Job Description

The Retail Pharmacy Patient Services Associate works collaboratively to ensure safe dispensing of medications to guests through in person interactions or via home delivery. Supports a patient centered environment by providing courteous and professional customer service. Assists patients, families, and visitors while maintaining confidentiality of patients.

Job Responsibility

  • Maintains compliance with HIPAA policies and regulations
  • Actively listens and operates computer systems to accurately obtain necessary demographic information and ensure appropriate and accurate billing/payment
  • Collects payment from guests or processes payments on file, as appropriate
  • Counts and verifies cash amounts collected
  • Operates the cash register, prescription dispensing system, and shipping software, when applicable, to accurately and safely dispense all prescriptions
  • Follows all department policies and work flows when dispensing prescriptions, including patient identification policies
  • Intakes/scans in prescriptions when hard copies are submitted at the counter
  • Initiates refills when requested by guests at the counter
  • Maintains the reserve change supply for the cash registers
  • Completes daily closing activities for cash registers, including the completion of deposit slips, as directed
  • Maintains appropriate supplies necessary to dispense prescriptions at their assigned station
  • Directs guests with potential problems to the supervisor or pharmacist, as appropriate
  • Offers to arrange for patient to receive counseling by the pharmacist in alignment with dispensing policies
  • Assists in the identification and removal of unclaimed prescriptions from the will-call bins
  • Contacts patients to facilitate pick-up or shipment of these prescriptions
  • Maintains over-the-counter (OTC) pharmacy inventory
  • Assures the OTC shelves are clean, stocked, and faced
  • Maintains up-to-date shelf stickers for pricing
  • Communicates with pharmacy purchasing coordinator or pharmacist when issues are identified with OTC inventory
  • Maintains the retail pharmacy waiting area as a clean and comfortable environment for guests
  • Notifies supervisor or pharmacist of any maintenance or cleaning needs within the waiting area
  • Uses a courteous and professional customer-focused approach while interacting directly or on the telephone with guests
  • Uses customer service and critical thinking skills to solve problems for all guests
  • Escalates problems to the appropriate team member for resolution: pharmacy technician, pharmacist, supervisor, or other personnel as appropriate
  • Participates in organizational and departmental performance improvement efforts and facilitating effective communication relative to these initiatives
  • Maintains a plan for personal development and completion of competency validation records
  • Participates in goal setting, ongoing development, and goals of team
  • Shares expertise by participating in the orientation and training of pharmacy employees and students
  • Must be able to perform the professional, clinical and or technical competencies of the assigned unit or department

Requirements

  • High School Graduate or GED
  • 1 or more years experience with basic cash handling in customer facing role OR 1 or more years customer service experience

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