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As a Pharmacy Prior Authorization Senior Representative, you will be working on a specialized team focused on high touch programs to assist our patients. This role is very detail oriented, and you'll spend the majority of your day researching benefits, obtaining prior authorizations, processing orders and talking to patients and/or providers. Our representatives are dedicated team members who excel at customer service, helping us elevate our pharmacy patient care to new heights.
Job Responsibility:
Accurately enter prescriptions into our system, adjudicate claims and work rejections, and support patients with their medication orders
Rapid and thorough investigation of processing/benefit inquiries from Freedom Inside Sales team
Insurance Inquiries/benefit checks
Cross trained in multiple areas while maintaining proficiency and accuracy
Juggle multiple tasks without sacrificing attention to detail
Help patients understand their pharmacy benefits better and answer patient calls effectively
Use empathy and strong communication skills to handle patient questions, payment method processing, and prior authorization follow up
Requirements:
High School Diploma, or GED required
2+ years pharmacy technician experience
Valid National Pharmacy Technician certification is required
Valid Arizona State pharmacy technician license is required
Microsoft Office proficiency and data entry skills
Strong math skills related to prescription calculations
Exceptional attention to detail, accuracy, and quality
Excellent verbal and written communication skills
Ability to work a rotating work schedule
Internet connection must be obtained through a cable broadband or fiber optic internet service provider with speeds of at least 10Mbps download/5Mbps upload
What we offer:
Annual bonus plan eligibility
Health-related benefits including medical, vision, dental, and well-being and behavioral health programs