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Walgreens Logo Walgreens · Health and Beauty

Pharmacy Operations Manager

United States, Phoenix Employment contract 22.50 - 31.00 USD / Hour · Job Posted May 05, 2026
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Job Description

When you step behind the counter as a pharmacy operations manager, you’ll always be front and center. Each day is a new opportunity to build relationships and help customers, helping them find more joyful lives through better health. And we’ll make sure you get some joy yourself. Our pharmacies are filled with innovation, new technologies and so many ways to learn and grow. You’ll get the tools and support you need to move your career forward. And we can’t wait to you see how far you can go.

Job Responsibility

  • Accountable for performing day-to-day non-clinical pharmacy operations, administrative activities
  • Ensures efficient pharmacy workflow and a positive patient experience
  • Serves as a full-time certified pharmacy technician
  • Responsible for operating pharmacy systems to obtain patient and drug information and process prescriptions
  • Under the supervision of a pharmacist, supervising pharmacy technicians and pharmacy cashiers
  • Responsible for the selection, scheduling, and development of pharmacy technician personnel
  • Leads training, coaching, and performance management of pharmacy technicians
  • Makes decisions regarding performance management including discipline and termination
  • Engages customers and patients by greeting them and offering assistance with products and services
  • Resolves customer complaints
  • Models and shares customer service best practices
  • Develops strong relationships with customers
  • Enhances customer experience
  • Responsible for assisting pharmacist in the delivery of patient care including patient registration, prescription data entry, preparation of medications
  • Completes patient and physician calls under the supervision of a pharmacist
  • Under the supervision of a pharmacist assists with healthcare service offerings including administering vaccines, health screenings
  • Exercises independent judgment to delegate, direct, and assign non-clinical work in the pharmacy
  • Ensures tasks are completed on-time
  • At the direction of the Pharmacy Manager or pharmacist, prepares, and files reports and records
  • Manages core pharmacy workflow
  • Coordinates and organizes pharmacy daily schedule of activities
  • Recommends allocation of pharmacy hours
  • Assures the pharmacy is clean, neat, orderly, and stocked with adequate supplies
  • Exercises independent judgment to ensure compliance and execution of all business administrative activities and pharmacy inventory management tasks
  • Manages annual inventory preparation
  • Accountable for completion of non-clinical patient calls
  • Drives new technology/ process roll out
  • Assures proper operation and maintenance of pharmacy department equipment
  • In collaboration with Pharmacy Manager, responsible for recordkeeping and ensuring security safeguards
  • Under supervision of the pharmacist, strictly adheres to the Walgreen Co. policy regarding Good Faith Dispensing
  • Maintains and applies knowledge of Company asset protection techniques
  • Supports Pharmacy Manager with diversion monitoring
  • Communicates prescription errors to the accountable pharmacist
  • Ensures the accurate processing of insurance claims
  • Follows-up with insurance companies as well as medical providers and conducts or participates in 3rd party audit
  • Assists and supports Store Manager and Pharmacy Manager in analyzing and seeking to improve pharmacy financials, operational quality and customer service
  • Manages Community Outreach Portal
  • Coordinates and assigns pharmacists to off-site immunization clinics and community events
  • Builds and sustains relationships with retail partnerships
  • Leads performance management of technicians including making decisions and recommendations regarding discipline and termination
  • Accountable for technician hiring, on-boarding, training, and scheduling
  • Monitors and holds pharmacy technicians accountable for timely training completion
  • Accountable for identifying gaps in pharmacy operations knowledge among team members
  • Assists Pharmacy Manager in monitoring that all pharmacy and team member licensures, registrations and certifications are active and in good standing
  • Ensures proper procedures are followed for selection, recruitment, record retention, and training
  • Maintains PTCB certification
  • Maintains and enhances current knowledge and skills related to pharmacy and healthcare
  • Obtains necessary certifications, education credits and training
  • Follows performance improvement plans offered by Pharmacy Manager
  • Seeks professional development
  • Communicates with pharmacy team
  • Participates in key store/pharmacy meetings

Requirements

  • High School Diploma, GED, or equivalent
  • PTCB or ExCPT certification (except in Puerto Rico)
  • Has one year of work experience as a pharmacy technician in a retail or hospital setting
  • Must be fluent in reading, writing, and speaking English (except in Puerto Rico)
  • Requires willingness to work flexible schedule, including evening and weekend hours
  • Willingness to obtain active immunization certification within 90 days of hire (except in Community Specialty Pharmacy and Health System Pharmacy locations)

Nice to have

  • Previous people management/ leadership experience
  • Previous work experience with Walgreens with an Exceeding Expectation on last performance evaluation

What we offer

  • Health, dental and vision
  • Prescription coverage
  • Retirement Savings Plan (401(k))
  • Employee discount
  • Work & life resources
  • Career development programs
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