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Pharmacy Operations Manager

Walgreens

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Location:
United States , Albertville

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Category:
Pharmacy

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Contract Type:
Not provided

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Salary:

22.50 - 31.00 USD / Hour

Job Description:

When you step behind the counter as a pharmacy operations manager, you’ll always be front and center. Each day is a new opportunity to build relationships and help customers, helping them find more joyful lives through better health. And we’ll make sure you get some joy yourself. Our pharmacies are filled with innovation, new technologies and so many ways to learn and grow. You’ll get the tools and support you need to move your career forward. And we can’t wait to you see how far you can go.

Job Responsibility:

  • Accountable for performing day-to-day non-clinical pharmacy operations, administrative activities
  • Ensures efficient pharmacy workflow and a positive patient experience
  • Serves as a full-time certified pharmacy technician
  • Responsible for operating pharmacy systems to obtain patient and drug information and process prescriptions
  • Supervising pharmacy technicians and pharmacy cashiers
  • Responsible for the selection, scheduling, and development of pharmacy technician personnel
  • Leads training, coaching, and performance management of pharmacy technicians
  • Makes decisions regarding performance management including discipline and termination
  • Engages customers and patients by greeting them and offering assistance
  • Resolves customer complaints
  • Models and shares customer service best practices
  • Develops strong relationships with customers
  • Responsible for assisting pharmacist in the delivery of patient care including patient registration, prescription data entry, preparation of medications
  • Completes patient and physician calls under the supervision of a pharmacist
  • Assists with healthcare service offerings including administering vaccines, health screenings
  • Exercises independent judgment to delegate, direct, and assign non-clinical work in the pharmacy
  • Prepares, and files reports and records required by the company and various government agencies
  • Manages core pharmacy workflow and drives excellence in pharmacy operations
  • Coordinates and organizes pharmacy daily schedule of activities
  • Recommends allocation of pharmacy hours
  • Assures the pharmacy is clean, neat, orderly, and stocked
  • Exercises independent judgment to ensure compliance and execution of all business administrative activities and pharmacy inventory management tasks
  • Manages annual inventory preparation
  • Accountable for completion of non-clinical patient calls
  • Drives new technology/ process roll out
  • Assures proper operation and maintenance of pharmacy department equipment
  • Responsible for recordkeeping and ensuring security safeguards are in-place
  • Strictly adheres to the Walgreen Co. policy regarding Good Faith Dispensing
  • Maintains and applies knowledge of Company asset protection techniques
  • Supports Pharmacy Manager with diversion monitoring
  • Communicates prescription errors to the accountable pharmacist
  • Ensures the accurate processing of insurance claims
  • Follows-up with insurance companies as well as medical providers
  • Assists and supports Store Manager and Pharmacy Manager in analyzing and seeking to improve pharmacy financials, operational quality and customer service
  • Manages Community Outreach Portal and coordinates and assigns pharmacists to off-site immunization clinics and community events
  • Builds and sustains relationships with retail partnerships
  • Leads performance management of technicians
  • Follows constructive discipline policy
  • Holds technician accountable for attendance and timeliness
  • Maintains and improves performance of pharmacy through team member engagement and action planning
  • Accountable for technician hiring, on-boarding, training, and scheduling
  • Monitors and holds pharmacy technicians accountable for timely training completion
  • Accountable for identifying gaps in pharmacy operations knowledge among team members and supporting those team members in their training
  • Assists Pharmacy Manager in monitoring that all pharmacy and team member licensures, registrations and certifications are active and in good standing
  • Ensures proper procedures are followed for selection, recruitment, record retention, and training

Requirements:

  • High School Diploma, GED, or equivalent
  • PTCB or ExCPT certification (except in Puerto Rico)
  • Has one year of work experience as a pharmacy technician in a retail or hospital setting
  • Must be fluent in reading, writing, and speaking English (except in Puerto Rico)
  • Requires willingness to work flexible schedule, including evening and weekend hours
  • Willingness to obtain active immunization certification within 90 days of hire (except in Community Specialty Pharmacy and Health System Pharmacy locations)

Nice to have:

  • Previous people management/ leadership experience
  • Previous work experience with Walgreens with an Exceeding Expectation on last performance evaluation
What we offer:
  • Health, dental and vision*
  • Prescription coverage
  • Retirement Savings Plan (401(k))
  • Employee discount
  • Work & life resources
  • Career development programs

Additional Information:

Job Posted:
December 26, 2025

Work Type:
On-site work
Job Link Share:

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