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Pharmacy Operations Manager

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Walgreens

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Location:
United States , CHICAGO

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Category:
Health and Beauty

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Contract Type:
Employment contract

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Salary:

22.50 - 31.00 USD / Hour
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Job Description:

When you step behind the counter as a pharmacy operations manager, you’ll always be front and center. Each day is a new opportunity to build relationships and help customers, helping them find more joyful lives through better health. And we’ll make sure you get some joy yourself. Our pharmacies are filled with innovation, new technologies and so many ways to learn and grow. You’ll get the tools and support you need to move your career forward. And we can’t wait to you see how far you can go.

Job Responsibility:

  • Performing day-to-day non-clinical pharmacy operations, administrative activities
  • Ensuring efficient pharmacy workflow and a positive patient experience
  • Operating pharmacy systems to obtain patient and drug information and process prescriptions
  • Supervising pharmacy technicians and pharmacy cashiers
  • Selection, scheduling, and development of pharmacy technician personnel
  • Leading training, coaching, and performance management of pharmacy technicians
  • Making decisions regarding performance management including discipline and termination
  • Engaging customers and patients by greeting them and offering assistance with products and services
  • Resolving customer complaints
  • Assisting pharmacist in the delivery of patient care including patient registration, prescription data entry, preparation of medications for patients
  • Completing patient and physician calls under the supervision of a pharmacist
  • Assisting with healthcare service offerings including administering vaccines, health screenings, and any health services allowed by law
  • Managing core pharmacy workflow and driving excellence in pharmacy operations
  • Coordinating and organizing pharmacy daily schedule of activities
  • Assuring the pharmacy is clean, neat, orderly, and stocked with adequate supplies
  • Managing annual inventory preparation
  • Driving new technology/ process roll out
  • Assuring proper operation and maintenance of pharmacy department equipment
  • Maintaining and applying knowledge of Company asset protection techniques
  • Supporting Pharmacy Manager with diversion monitoring
  • Ensuring the accurate processing of insurance claims
  • Assisting and supporting Store Manager and Pharmacy Manager in analyzing and seeking to improve pharmacy financials, operational quality and customer service
  • Managing Community Outreach Portal
  • Leading performance management of technicians
  • Accountable for technician hiring, on-boarding, training, and scheduling
  • Maintaining PTCB certification
  • Maintaining and enhancing current knowledge and skills related to pharmacy and healthcare
  • Obtaining necessary certifications, education credits and training
  • Seeking professional development
  • Communicating with pharmacy team
  • Participating in key store/pharmacy meetings

Requirements:

  • High School Diploma, GED, or equivalent
  • PTCB or ExCPT certification (except in Puerto Rico)
  • Has one year of work experience as a pharmacy technician in a retail or hospital setting
  • Must be fluent in reading, writing, and speaking English (except in Puerto Rico)
  • Requires willingness to work flexible schedule, including evening and weekend hours
  • Willingness to obtain active immunization certification within 90 days of hire (except in Community Specialty Pharmacy and Health System Pharmacy locations)

Nice to have:

  • Previous people management/ leadership experience
  • Previous work experience with Walgreens with an Exceeding Expectation on last performance evaluation
What we offer:
  • Health, dental and vision
  • Prescription coverage
  • Retirement Savings Plan (401(k))
  • Employee discount
  • Work & life resources
  • Career development programs

Additional Information:

Job Posted:
May 04, 2026

Work Type:
On-site work
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