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At CVS Health, we’re building a world of health around every consumer and surrounding ourselves with dedicated colleagues who are passionate about transforming health care. Our Pharmacy Managers play a critical role in cultivating a culture of excellence in their respective pharmacy by acting as a role model for all, demonstrating genuine care, and setting the bar for their pharmacy team.
Job Responsibility:
Living our purpose by helping to manage and improve patient health through safe and appropriate dispensing, counseling, and immunizing practices
Overseeing the pharmacy team during bench shifts, including strengthening pharmacy performance measures through effective coaching and consistent follow-up of pharmacy team members
Supporting safe and accurate prescription fulfillment by following—and directing the pharmacy team to follow—pharmacy workflow procedures and utilizing the safety guardrails at every workstation
Contributing to positive patient experiences by showing empathy and genuine care, and coaching the pharmacy team to do the same
Proactively offering and delivering immunizations to keep patients healthy
identifying, engaging, and supporting Pharmacy Technicians to learn to immunize
Supporting the effective management of pharmacy inventory by following—and coaching the pharmacy team to follow—all inventory best practices
Conducting new Technician and Pharmacist onboarding for the store and district
Ensuring pharmacy operations are fully compliant with state Board of Pharmacy regulations at all times
Partnering with the Store Manager to maintain a healthy talent pipeline of cross-trained colleagues willing to work in the pharmacy
Overseeing Staff Pharmacists and District Support Pharmacists (DPSs) (where applicable), managing performance through direct observation, peer and team feedback, and/or validation of results
Remaining flexible for both scheduling and business needs, while contributing to a safe, inclusive, and engaging team dynamic
writing or appropriately delegating and overseeing the writing of the pharmacy schedule
Regularly reviewing business reporting for operational insights and developing action plans to close gaps
Establishing a culture of safety, empowerment, and inclusion so the pharmacy team feels valued
Maintaining relevant clinical and technical skills for the job as the industry evolves
Supporting access to care and helping to improve patient outcomes through pharmacist delivered clinical care such as testing and prescribing services
Understanding and complying with all relevant federal and state laws, regulations, professional standards, and ethical principles
complying with CVS Health policies and procedures
Requirements:
Active Pharmacist License in the state where the Store is located
Active National Provider Identifier (NPI)
Not on the DEA Excluded Parties list
1-2 years of experience as a Pharmacist
Regular and predictable attendance, including nights and weekends
Ability to complete required training within designated timeframe
Attention and Focus
Customer Service and Team Orientation
Communication Skills
Mathematical Reasoning
Problem Resolution
Physical Demands
Team Management and Leadership
Nice to have:
Completion of the CVS Pharmacy Manager Emerging Leader (PM-EL) program
3-5 years of related work experience in a pharmacy, retail, medical, or customer service setting
Ability to work in the home store, and across the market in other locations, to meet business need
What we offer:
Affordable medical plan options
a 401(k) plan (including matching company contributions)
an employee stock purchase plan
No-cost programs for all colleagues including wellness screenings, tobacco cessation and weight management programs, confidential counseling and financial coaching