Pharmacy Manager Local Specialty Job at Walgreens (Houston)

Job Description

Provides pharmacy consulting services with empathy to patients regarding the effective usage of medications and awareness with drug interactions. Responsible for managing the operation of the pharmacy department and is accountable for workflow management, continuous quality improvement, adherence to policy and procedure, compliance with internal and external regulatory bodies, pharmacy sales, expense control and inventory management, and image through the accurate filling of prescriptions, and ensuring the highest level of patient service (including providers and pharmaceutical and payer partners), and developing and protecting department assets.

Job Responsibility

Provides pharmacy consulting services with empathy to patients regarding the effective usage of medications and awareness with drug interactions
Responsible for managing the operation of the pharmacy department and is accountable for workflow management, continuous quality improvement, adherence to policy and procedure, compliance with internal and external regulatory bodies, pharmacy sales, expense control and inventory management, and image through the accurate filling of prescriptions, and ensuring the highest level of patient service (including providers and pharmaceutical and payer partners), and developing and protecting department assets
Ensures department personnel provide hospitable service and information to deliver a distinctive and joyful patient experience
Responds to patient inquiries and complaints in a timely manner
Manages the operation of the pharmacy department
Improves prescription numbers, pharmacy sales, profit, and image through the accurate filling of prescriptions, and by providing courteous and efficient service to patients, prescribers, pharmaceutical manufacturers, payers, and health systems
Reports prescription errors immediately and adheres to Company policies and procedures relating to prescription incidents and the Quality Improvement Program
Assures accurate and timely reporting of inventory for limited distribution drugs (LDD) when required
Complies with all federal and state laws and regulations and Company policies governing all drugs and products
maintains required records, documentation, and reports
Recommends and implements asset protection controls and procedures to identify and minimize profit loss
Improves and maintains pharmacy department housekeeping, maintenance, and appearance for the safety, health, and well-being of patients and team members, and ensures adherence to applicable government regulations and laws
Controls the store's safe and "bank," including electronic register readings, cash withdrawals, cash accounts, daily cash reports, cash over and short records, and other reports related to cash management
Assures proper operation and maintenance of pharmacy department systems and equipment
Maintains awareness of third-party pharmacy business opportunities and assures proper administration and implementation of third-party pharmacy systems and procedures to lessen payment rejections
Resolves third-party rejection problems promptly and resubmits rejected claims for payment promptly
Manages and controls Prescription Department inventory
Adheres to Company buying procedures, recommends and orders merchandise from proper internal and external sources
Coordinates and organizes pharmacy department daily schedule of activities
Manages pharmacy staffing by planning for and scheduling appropriate pharmacy hours in adherence with budgeting guidelines
Prepares, submits, and files various reports and records required by the Company and various government agencies
Works with the Registered Manager, Local Specialty Pharmacy to solicit third party prescription business and pursue opportunities to grow Walgreens’ Specialty businesses at the site
Responsible for assisting the Registered Manager, Local Specialty Pharmacy by collaborating with internal strategic account management to deepen the relationship with the health system for overall growth of business at the site and within Walgreens
Implements department organization structure through proper hiring and placement, transferring of personnel, scheduling of work, assignment of responsibility, delegation of authority, promotion of personnel, layoffs, recalls, or effectively recommending the same
Maintains and improves performance of department through the building of employee morale and motivation, rewards employees, and addresses employee complaints where appropriate, and uses Constructive Discipline policies of Company to discipline, suspend, terminate, or effectively recommend the same
Utilizes Constructive Discipline policy to ensure compliance with state and federal laws by pharmacy department personnel
Assures EEO compliance through equity, consistency, and fairness
prevents workplace harassment
upholds the Open-Door policy assuring no retaliation
communicates openly and honestly to employees
Recommends allocation of pharmacy hours and support personnel
directs and attains payroll budget and controls use of overtime
Supervises pharmacy department team members to assure performance of required functions and adherence to Company policies and procedures
Ensures proper licensure of all pharmacy department personnel
Confirms pharmacy department employees are trained in all required functions regarding payer and pharmaceutical contractual requirements (adverse event reporting, data and inventory reporting, clinical management)
Reaffirms with all pharmacy department personnel, regularly, their obligations regarding prescription dispensing only in good faith
Develops department employees through orientation, training, establishment of objectives, and communication of rules
Audits own performance and recommends own objectives and standards of performance
Maintains an awareness of developments in the pharmacy, health care, and retail management fields that relate to job responsibilities, and integrates them into our own practices
Maintains and develops good working relationships with physicians and other health professionals
Works collaboratively, with the Registered Manager, Local Specialty Pharmacy, with internal specialty sales account managers and strategic account managers of health systems to deepen relationships to drive business growth
Recommends, plans, and administers community and professional relations programs
Informs appropriate personnel of department’s plans, programs, and operations that affect their areas, and encourages feedback from all employees to increase productivity

Requirements

BS in Pharmacy or Pharm D Degree from an accredited educational institute
Current pharmacist license in the states within the district
At least 1 year pharmacy experience including prescription filling and verification, records and legal compliance, pharmacy operations, pharmacy software and technology systems and insurance
Experience performing prescription dispensing activities that demonstrate a strong working knowledge of applicable state and federal controlled substance laws
Has completed specialized training regarding medication and disease state or has sufficient practical experience that is necessary to provide specialized services offered at clinic location (HIV, Organ Transplant, Oncology, etc.)

Nice to have

Supervisory experience planning, organizing, and directing the work of pharmacy staff, preferably at a local specialty pharmacy
An average rating of 3.7 or above on the leadership behaviors on the last performance review if one is on file
At least 6 months pharmacy experience with Walgreen Co.

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Pharmacy Manager Local Specialty

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