Pharmacy Lead Technician Job at CVS Health (Saint Peters)

Job Description

We're building a world of health around every individual — shaping a more connected, convenient and compassionate health experience. At CVS Health®, you'll be surrounded by passionate colleagues who care deeply, innovate with purpose, hold ourselves accountable and prioritize safety and quality in everything we do. Join us and be part of something bigger – helping to simplify health care one person, one family and one community at a time.

Job Responsibility

Living our purpose by following all company SOPs at each workstation to help our Pharmacists and pharmacy team manage and improve patient health
Following, and coaching the pharmacy team to follow, pharmacy workflow and procedures at each pharmacy workstation (i.e., production, pick-up, drive-thru, and drop-off) for safe and accurate prescription fulfillment
Contributing to positive patient experiences by showing empathy and genuine care: creating heartfelt and personalized moments while serving patients at pick-up, drive-thru, and over the phone
keeping patients healthy by offering immunizations and other services at the register and over the phone
and demonstrating compassionate care by solving or escalating patient problems
Assisting the Pharmacist-on-duty with managing day-to-day activities and delegated administrative tasks, which may include pharmacy scheduling and review of the Digital Workstation Assignment Board, daily/weekly communications, and daily/weekly reporting
Maintaining the highest level of self-awareness and providing in-the-moment coaching, training, and mentoring to pharmacy team members while sharing best practices
providing pharmacy team performance feedback to the Pharmacy Manager, as needed, to contribute to their growth and development
Overseeing and/or completing inventory activities, as permitted by law, and as directed by the pharmacy leadership team, such as accurately putting away medication deliveries, helping to prepare for and participating in annual physical inventories, and completing cycle counts, returns-to-stocks, waiting bin inventories, etc., acting as back-up and providing mentoring and coaching to the Inventory Specialist where applicable
Contributing to a high-performing team, embracing a growth mindset, and being receptive to feedback
actively seeking opportunities to expand leadership competencies, alongside clinical and technical knowledge, to better assist patients
Serving as a trusted source of truth to the pharmacy team, using judgement to escalate issues and referring colleagues to the appropriate support channel, as needed (e.g., Pharmacy Manager, Asset Protection, Colleague Relations, Ethics Line, etc.)
Remaining flexible for both scheduling and business needs, while contributing to a safe, inclusive, and engaging team dynamic
voluntarily traveling to stores in the market to work shifts as needed by the business
Understanding and complying with all relevant federal, state, and local laws, regulations, professional standards, and ethical principles. Complying with CVS policies and procedures to ensure patient safety, compliance with controlled substance dispensing and recordkeeping, and to protect patient privacy and security
Delivering additional patient health care services (e.g., immunizations, point-of-care testing, and voluntarily staffing offsite clinics), where allowable by law and supported by required training and certification
Where permissible, the Lead Technician may also support immunizations, which includes the following responsibilities: Completing additional licensure and training requirements, in compliance with state Board of Pharmacy regulations, to obtain Technician Immunizer status to support preparing and administering vaccines
Educating the pharmacy team on the benefits of becoming a certified immunizer and delivering immunizations to patients
Educating patients about the importance of vaccines and referring patients to the Pharmacist-on-duty for vaccination questions
Monitoring for, and responding to, adverse reactions
reporting adverse reaction events per public health requirements
Reviewing and collecting patient information
tracking and documenting for each applicable patient

Requirements

1+ years of experience as a Pharmacy Technician
Must comply with any state board of pharmacy requirements or laws governing the practice of pharmacy, which includes but is not limited to, age, education, and licensure/certification
If the state board of pharmacy does not address or mandate a minimum age requirement, must be at least 18 years of age as allowed by state employment laws
If the state board of pharmacy does not address or mandate a minimum educational requirement, must have a high school diploma or equivalent, as defined by the state, or be actively enrolled in high school or high school equivalency program
Ability to work 30 hours or greater per week
Regular and predictable attendance, including nights and weekends
Ability to complete required training within designated timeframe
Attention and Focus
Customer Service and Team Orientation
Communication Skills
Mathematical Reasoning
Problem Resolution
Physical Demands
Team Management and Leadership

Nice to have

National Certification
3-5 years previous experience as a Pharmacy Technician
Previous experience in a pharmacy, retail, medical, or customer service setting
Previous experience in the Inventory Specialist role
Ability to work in the home store, and across the market in other locations, to meet business needs

What we offer

Medical, dental, and vision coverage
Paid time off
Retirement savings options
Wellness programs

CVS Health - All Job Offers

Select Country

Pharmacy Lead Technician

Job Description

Job Responsibility

Requirements

Nice to have

What we offer

Looking for more opportunities?

Pharmacy Lead Technician

Central Fill Pharmacy Lead Technician

Lead Pharmacy Technician

Lead Pharmacy Technician

Lead Pharmacy Technician Front End

Lead Pharmacy Technician - Back End

Lead Pharmacy Technician Back End

Lead Pharmacy Technician, Back End

Lead Pharmacy Technician

Our AI answers in your language