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3rd year Pharmacy Intern role at CVS Health focused on transforming health care for customers. The position involves applying didactic learning from pharmacy school into real-world practice to become ready for a Pharmacist role. Under the direction of a preceptor, the intern will complete comprehensive training designed to show what it's like to be part of a pharmacy team while gaining an overview of store, district, and regional operations.
Job Responsibility:
Apply didactic learning from pharmacy school into real-world practice
Complete comprehensive training roadmap with Key Learning Experiences (KLEs)
Assist pharmacy team to ensure smooth pharmacy operations
Ensure patients' prescriptions are filled promptly, safely, and accurately
Provide caring service that exceeds patient expectations
Operate as part of pharmacy team using Standard Operating Procedures (SOPs)
Demonstrate empathy and genuine care in customer interactions
Contribute to safe and inclusive culture
Follow pharmacy workflow procedures at each workstation (production, pick-up, drive-thru, drop-off)
Create heartfelt and personalized moments while serving patients
Offer immunizations and other services
Demonstrate compassionate care by solving or escalating patient problems
Offer to counsel and field medical questions under pharmacist supervision
Take telephonic prescriptions from prescribers
Call prescribers to clarify prescriptions
Provide in-the-moment coaching, training, and mentoring to pharmacy team members
Complete basic inventory activities
Contribute to high-performing team
Remain flexible for scheduling and business needs
Travel to stores in the market to work shifts as needed
Understand and comply with all relevant laws, regulations, and professional standards
Deliver additional patient health care services (immunizations, point-of-care testing, staffing offsite clinics)
Requirements:
Accepted into, or actively enrolled in, an ACPE accredited college or school of pharmacy
Must possess, or be in the process of obtaining, valid intern and/or technician licensure as required
Regular and predictable attendance, including nights and weekends
Ability to complete required training within designated timeframe
Ability to concentrate on a task over a period of time
Ability to pivot quickly from one task to another to meet patient and business needs
Ability to confirm prescription information and label accuracy, ensuring patient safety
Actively look for ways to help people, and do so in a friendly manner
Notice and understand patients' reactions, and respond appropriately
Use and understand verbal and written communication to interact with patients and colleagues
Utilize active listening by giving full attention to what others are saying, taking time to understand the points being made, asking questions as appropriate, and not interrupting at inappropriate times
Ability to use math to solve a problem, such as determining the total number of tablets to dispense, day's supply, and/or number of full bottles and additional bottles needed to fill a prescription
Identifying challenging patient or colleague interactions and choosing the best course of action when faced multiple options
Physical ability to be mobile and remain upright for extended periods of time, lift items, reach overhead, move fingers repetitively, extend hand(s) and arm(s) multiple directions, control precision, stoop, and have close visual acuity
Ability to lift up to 20 lbs
Nice to have:
1+ years of related work experience in pharmacy, retail, medical, or customer service setting
Ability to become immunization certified
Ability to work in home store, and across the market in other locations, to meet business needs
Proficiency in Microsoft Suite (Outlook, Excel, Word, PowerPoint, etc.)
What we offer:
Challenging opportunities to learn and grow professionally
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