Pharmacy Intern Job at CVS Health (Exton)

Job Description

At CVS Health, we are focused on transforming health care for our customers and making our company a great place to work. We help people navigate the health care system – and their personal health care – by improving access, lowering costs and being a trusted partner for every meaningful moment of health. Within our Retail locations, we bring this promise to life with heart every day. Our 3rd year Pharmacy Interns play a critical role in supporting our pharmacy teams to consistently deliver on our brand promise, while developing their own skills in preparation for increasing responsibility.

Job Responsibility

Applying didactic learning from pharmacy school into real-world practice to become ready for a Pharmacist role
Complete a comprehensive training roadmap
Assist the pharmacy team to ensure that pharmacy operations run smoothly
Fill prescriptions promptly, safely, and accurately
Provide caring service that exceeds patient expectations
Operate as part of the pharmacy team through consistent application of Standard Operating Procedures (SOPs), best practices, and effective communication
Demonstrate empathy and genuine care
Contribute to a safe and inclusive culture
Complete Key Learning Experiences (KLEs) building aptitude
Follow all company SOPs at each workstation
Follow pharmacy workflow procedures at each pharmacy workstation
Contribute to positive patient experiences
Offer to counsel
Field medical questions
Solicit information on a patient’s medical history to provide optimal care under direct supervision of a licensed pharmacist
Take telephonic prescriptions from the prescriber
Call the prescriber to clarify prescriptions or facilitate medication changes where allowed by state regulation
Provide in-the-moment coaching, training, and mentoring to pharmacy team members
Complete basic inventory activities
Contribute to a high-performing team
Embrace a growth mindset
Be receptive to feedback
Actively seek opportunities to expand clinical and technical knowledge
Remain flexible for both scheduling and business needs
Travel to stores in the market to work shifts as needed
Understand and comply with all relevant federal, state, and local laws, regulations, professional standards, and ethical principles
Comply with CVS policies and procedures
Deliver additional patient health care services (e.g., immunizations, point-of-care testing, and voluntarily staffing offsite clinics)
Support immunizations where permissible
Complete additional licensure and training requirements to obtain Technician Immunizer status
Educate patients about the importance of vaccines
Refer patients to the Pharmacist-on-duty for vaccination questions
Monitor for and respond to adverse reactions
Report adverse reaction events per public health requirements
Review and collect patient information
Track and document for each applicable patient

Requirements

Accepted into, or actively enrolled in, an ACPE accredited college or school of pharmacy
Must possess, or be in the process of obtaining, valid intern and/or technician licensure as required
Regular and predictable attendance, including nights and weekends
Ability to complete required training within designated timeframe
Attention and Focus: Ability to concentrate on a task over a period of time
Ability to pivot quickly from one task to another to meet patient and business needs
Ability to confirm prescription information and label accuracy, ensuring patient safety
Customer Service and Team Orientation: Actively look for ways to help people, and do so in a friendly manner
Notice and understand patients’ reactions, and respond appropriately
Communication Skills: Use and understand verbal and written communication to interact with patients and colleagues
Utilize active listening by giving full attention to what others are saying, taking time to understand the points being made, asking questions as appropriate, and not interrupting at inappropriate times
Mathematical Reasoning: Ability to use math to solve a problem, such as determining the total number of tablets to dispense, day’s supply, and/or number of full bottles and additional bottles needed to fill a prescription
Problem Resolution: Identifying challenging patient or colleague interactions and choosing the best course of action when faced multiple options
Physical Demands: Be mobile and remain upright for extended periods of time
Lift, scan, and bag items
Reach overhead
stretch or reach out with the body, arms, and/or legs to grasp items
Move fingers repetitively
picking, pinching, typing, or otherwise working primarily with fingers rather than whole hand or arm
Extend hand(s) and arm(s) multiple directions to place, move, or lift items
Control precision
quickly adjust machines to exact positions
Stoop to a considerable degree, requiring full use of the lower extremities and back muscles to move items between low and high positions, including bending spine at the waist
Close visual acuity to perform activities such as: transcribing, viewing a computer terminal, reading, visual inspection involving small parts
Occasionally lift of up to 20 lbs and/or exert up to 20 lbs. of force
Frequently lift of up to 10 lbs and/or exert up to 10 lbs. of force
Consistently lift and/or exert a negligible amount of force to move objects
Express or exchange ideas by means of spoken word where detailed or important spoken instructions must be conveyed accurately
Have the ability to receive detailed information through oral communication
Any additional tasks as directed by Supervisor or Manager

Nice to have

1+ years of related work experience in pharmacy, retail, medical, or customer service setting
Ability to become immunization certified
Ability to work in home store, and across the market in other locations, to meet business needs
Proficiency in Microsoft Suite (Outlook, Excel, Word, PowerPoint, etc.)

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