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Thrifty White Pharmacy is seeking out full-time Pharmacy Customer Service Associate(s) in #762 Maple Grove, Minnesota (C) to assist the Pharmacy team in providing customer service via the telephone to our pharmacy partners. Schedules for this position could vary with the needs of the business and/or employee. Operating hours for this team are 7:30am-8pm. Candidates must have the availability to work one night a week until 8pm and one weekend per month (Sat & Sun).
Job Responsibility:
Answering incoming phone calls including helping with questions, taking refill requests, transferring calls
Placing outbound calls to pharmacy partners to follow up on pending items/questions
Indexing and identifying incoming faxes to ensure timeliness for all pharmacy orders
Sending outbound faxes to pharmacy partners for various requests
Assisting customers with Medicare Part D questions
Learning and implementing new and changing technologies
Maintaining flexibility in new or changing work roles
Maintaining good attendance and punctuality
Requirements:
Excellent customer service skills
Attention to detail
Ability to maintain patient confidentiality
At least 18 years of age
High school diploma or equivalent
Comfortable on phones majority of shift
Comfortable with sitting for long periods
Comfortable multitasking between various computer systems
Previous customer service experience
Experience with pharmacy and medication terminology