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Pharmacy Customer Service Associate

United States, Maple Grove 20.00 - 24.00 USD / Hour · Job Posted April 24, 2026
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Job Description

Thrifty White Pharmacy is seeking out full-time Pharmacy Customer Service Associate(s) in #762 Maple Grove, Minnesota (C) to assist the Pharmacy team in providing customer service via the telephone to our pharmacy partners. Schedules for this position could vary with the needs of the business and/or employee. Operating hours for this team are 7:30am-8pm. Candidates must have the availability to work one night a week until 8pm and one weekend per month (Sat & Sun).

Job Responsibility

  • Answering incoming phone calls including helping with questions, taking refill requests, transferring calls
  • Placing outbound calls to pharmacy partners to follow up on pending items/questions
  • Indexing and identifying incoming faxes to ensure timeliness for all pharmacy orders
  • Sending outbound faxes to pharmacy partners for various requests
  • Assisting customers with Medicare Part D questions
  • Learning and implementing new and changing technologies
  • Maintaining flexibility in new or changing work roles
  • Maintaining good attendance and punctuality

Requirements

  • Excellent customer service skills
  • Attention to detail
  • Ability to maintain patient confidentiality
  • At least 18 years of age
  • High school diploma or equivalent
  • Comfortable on phones majority of shift
  • Comfortable with sitting for long periods
  • Comfortable multitasking between various computer systems
  • Previous customer service experience
  • Experience with pharmacy and medication terminology

What we offer

  • Competitive wages
  • Medical
  • Dental
  • Vision
  • Life insurance
  • 401k
  • Employee Stock Ownership Plan
  • Paid holidays
  • Paid vacations
  • Store discount

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