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Pharmacy Customer Service Associate

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Walgreens

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Location:
United States , Columbia

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Category:
Customer Service

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Contract Type:
Employment contract

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Salary:

16.00 - 18.00 USD / Hour
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Job Description:

When you step behind the counter as a pharmacy customer service associate, you’ll always be front and center. Each day is a new opportunity to build relationships and help customers, helping them find more joyful lives through better health. And we’ll make sure you get some joy yourself. Our pharmacies are filled with innovation, new technologies and so many ways to learn and grow. You’ll get the tools and support you need to move your career forward. And we can’t wait to you see how far you can go.

Job Responsibility:

  • Models and delivers a distinctive and delightful customer experience
  • Registers sales on assigned cash register, provides customers with courteous, fair, friendly, and efficient checkout service
  • In accordance with state and federal regulations, assists the pharmacist, under direct supervision, in the practice of pharmacy
  • Responsible for using pharmacy systems to obtain patient and drug information and process prescriptions
  • Engages customers and patients by greeting them and offering assistance with products and services
  • Resolves customer issues and answers questions to ensure a positive customer experience
  • Models and shares customer service best practices with all team members
  • Provides customers with courteous, friendly, fast, and efficient service
  • Recommends items for sale to customer and recommends trade-up and/or companion items
  • Registers customer purchases on assigned cash register, collects cash and distributes change as requested
  • processes voids, returns, rain checks, refunds, and exchanges as needed
  • Takes customer to OTC aisle when possible to assist in locating products
  • Keeps counters and shelves clean and well merchandised, takes inventory, and maintains records
  • Checks in and prices merchandise as required
  • Performs duties as assigned by Pharmacy Manager, Staff Pharmacist and Store Manager including utilizing pharmacy systems to enter patient and drug information, ensuring information is entered correctly, filling prescriptions by retrieving, counting and pouring pharmaceutical drugs, verifying medicine is correct, and checking for possible interactions
  • Assists pharmacists in scheduling and maintaining work flow
  • Reports, immediately, prescription errors to pharmacist on duty and adheres to Company policies and procedures in relation to pharmacy errors and the Quality Improvement Program
  • Reviews and complies with the Walgreen Co. Pharmacy Code of Conduct
  • Strictly adheres to the Walgreen Co. policy regarding Good Faith Dispensing during all applicable prescription dispensing activities
  • Handles telephone calls that do not require personal attention of the pharmacist, including those to physicians
  • Processes (corrects and resubmits) manual claims for third party program prescription services in a timely and efficient manner, and performs other clerical duties, as assigned by the Pharmacy Manager
  • Assists and supports Pharmacy Department on inventory management activities, such as, ordering, unpacking, checking and storing shipment of pharmaceuticals
  • Maintains knowledge of Company asset protection techniques, and files claims for warehouse overages, shortages, order errors or damaged goods involving Rx drugs
  • Ensures compliance with state and local laws regarding regulated products
  • Constructs and maintains displays, including promotional, seasonal, super structures, and sale merchandise
  • Completes resets and revisions as directed
  • Assists with separation of food items and product placement as specified by policies/procedures
  • For consumable items, assists in stock rotation, using the first in, first out method and restock outs
  • Has working knowledge of store systems and store equipment
  • Provides customer service in the photo area, including digital passport photo service, poster print and creative machine, suggestive sell of promotional photo products
  • Assumes web pick-up responsibilities
  • Assists with exterior and interior maintenance by ensuring clean, neat, orderly store condition and appearance
  • Complies with all company policies and procedures
  • maintains respectful relationships with coworkers
  • Completes special assignments and other tasks as assigned
  • Earns and maintains PTCB certification through the designated PTCB training program and/or state required certification/registration
  • Attends training and completes PPLs requested by Manager or assigned by corporate and acquires continuing education credits
  • Maintains knowledge and skill in healthcare and pharmacy, including latest news and developments

Requirements:

  • Must be fluent in reading, writing, and speaking English. (Except in Puerto Rico)
  • Requires willingness to work flexible schedule, including evenings and weekend hours.

Nice to have:

  • six months of experience in a retail environment
  • prior work experience with Walgreens
  • good math skills so they can fill prescriptions accurately, including counting, measuring and weighing medications
  • good computer skills
  • knowledge of store inventory control
  • PTCB certification
What we offer:
  • Health, dental and vision
  • Prescription coverage
  • Retirement Savings Plan (401(k))
  • Employee discount
  • Work & life resources
  • Career development programs

Additional Information:

Job Posted:
May 04, 2026

Work Type:
On-site work
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