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Pharmacy Concierge Technician

United States, Philadelphia · Job Posted February 20, 2026
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Job Description

A Pharmacy Concierge Technician is a mid-level position in the pharmacy with responsibilities both in the pharmacy and within the hospital. This team of technicians coordinates between hospital units and the pharmacy to ensure patient discharge medications are received, processed, and any issues resolved prior to the patient's discharge from the hospital. A candidate with strong communication, problem-solving skills, and retail/community pharmacy experience would be a good fit for this role.

Job Responsibility

  • Collaborates with internal team members to gather appropriate paperwork, prescription billing information, &/or prescriptions
  • Answers inbound telephone calls and triages calls to appropriate staff
  • Responsible for creating a patient profile in the pharmacy information system
  • Enters all necessary prescription plan information in the patient profile for processing and adjudicating patient’s prescriptions
  • Supports all Concierge Service related activities from prescription intake to bedside delivery at time of patient discharge
  • Complies with all established regulatory and organizational policies and procedures
  • Participates in program marketing and promotional campaigns
  • Assists in establishing policies and procedures specific to the Concierge Services Program including
  • indigent drug program, Patient Assistance Programs, and Pharmacy exception processes
  • Serves as primary Ambulatory Pharmacy resource to facilitate access and resolve all required discharge medication related issues
  • Prepares inventory reports for pharmacist review to purchase
  • Submits, receives, and places inventory in stock by utilizing knowledge of order placement, receiving, and merchandising
  • Provides follow-up to patients and family for pharmaceutical needs and/or additional eligibility information to ensure on-going medication access
  • Works with appropriate departments and internal patient care team members regarding patients who have limited financial resources for prescription medication and collaborates as required to create medication access to support discharge preparations
  • Collaborates with internal team members, insurance companies, drug manufacturers, and prescription benefit administrators to coordinate drug coverage or resolve denials
  • Provides education to pharmacy, and other patient discharge related departments regarding current policy and process as it pertains to the patient assistance program and pharmacy exception process
  • Participates in achieving clinical and business goals and metrics for the Ambulatory Pharmacy concierge Program
  • Assembles data and prepares concierge program reports
  • Performs other duties as assigned

Requirements

  • Minimum of three (3) years of experience in a community-based retail or hospital outpatient pharmacy or equivalent training and experience
  • Ability to communicate effectively both orally and in writing
  • Ability to work quickly and accurately under time and volume constraints
  • Strong interpersonal skills
  • Ability to resolve customer issues quickly and creatively
  • Ability to prioritize, facilitate, and problem-solve multiple time-sensitive tasks to completion
  • Strong organizational, record-keeping, and time management skills
  • Familiarity with pharmaceutical products, services and drug interactions
  • Strong organizational skills
  • attention to detail
  • Good analytical skills
  • By May 2026, all pharmacy technicians are required to obtain either a Pharmacy Technician Trainee license or a Pharmacy Technician license issued by the state of Pennsylvania

Nice to have

  • Additional experience in any hospital setting or “lead” Technician experience
  • Associate’s Degree program
  • CPHT

What we offer

  • Medical, dental, and vision care
  • Comprehensive suite of benefits that focus on the physical, emotional, financial, and social aspects of wellness
  • Support for working families, which may include backup dependent care, adoption assistance, infertility coverage, family building support, behavioral health solutions, paid parental leave, and paid caregiver leave
  • Variety of training programs
  • Professional development resources
  • Opportunities to participate in mentorship programs, employee resource groups, volunteer activities
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