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Pharmacy Clinical Technician - Liaison

United States, Tucson · Job Posted April 23, 2026
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Job Description

Job Description Pharmacy Clinical Technician - Liaison

Job Responsibility

  • Facilitate communication between healthcare providers and patients, relaying information about medication orders, refills, and treatment plans
  • Ensure verification of insurance coverage, assist with prior authorizations, and help patients access financial assistance programs
  • Facilitate communication between patients and pharmacists to discuss medication side effects, storage, and handling
  • Facilitates coordination of medication refills with specialty pharmacies, directs patients to communicate with their designated pharmacy, and ensures effective information sharing with healthcare providers
  • Educate patients and clinic staff about specialty pharmacy services, medication benefits and adherence support
  • Assist pharmacists with prescription processing and resolving insurance-related issues
  • Manages patient and ensures accurate documentation in relevant systems
  • Effectively helps to interview and train employees
  • helps to evaluate employee performance as appropriate
  • delegates work assignments as needed
  • Maintains competencies as designated by the Department of Pharmacy
  • Provides guidance and training to newly hired pharmacy technicians
  • Comply with Federal and State statutes, rules, and regulations regarding the practice of pharmacy
  • Adheres to TMC organizational and department-specific safety, confidentiality, values policies and standards
  • Adheres to and supports team members in exhibiting TMCH values of integrity, community, compassion, and dedication
  • Performs related duties as assigned

Requirements

  • High school diploma or general education degree (GED), or equivalent combination of relevant education and experience
  • Three (3) years of pharmacy technician experience
  • Due to insurance company requirements, incumbent must be 21 years of age or older, due to incremental use of a company car
  • Valid Arizona driver's license
  • Licensed by the Arizona State Board of Pharmacy as a Pharmacy Technician
  • Skill in responding to customers' questions or concerns
  • Strong understanding of medication administration processes and patient care standards
  • Familiarity with medical terminology and prior authorization process
  • Excellent communication and interpersonal skills
  • Ability to work independently and as part of a team
  • Strong organizational and problem-solving skills
  • Ability to effectively present information and respond to inquiries or complaints from employees, patients and/or their representatives, and the public
  • Knowledge of pharmaceutical practices and procedures and regulations involving the administering of medications
  • Skill in communicating both orally and in writing
  • Skill in compounding and processing prescriptions
  • Skill in training and guiding staff
  • Skill in evaluating performance and making recommendations for improvement
  • Ability to read and interpret documents such as safety rules, operating and maintenance instructions, and procedure manuals
  • ability to complete routine reports and correspondence
  • Ability to listen and accurately interpret others' communication or instructions to take appropriate action
  • Ability to speak effectively before groups of customers or employees of the organization
  • Ability to calculate figures and compute rate, ratio, and percentage and to draw and interpret bar graphs

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