Pharmacy Clinical Support Clerk, CVS Health

CVS Health

Location:
United States, Malvern

Category:
Customer Service

Contract Type:
Employment contract

Salary:

17.00 - 31.30 USD / Hour

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Job Description:

Coram/CVS Health is looking for customer service-oriented professionals to join our team as a Pharmacy Clinical Support Clerk! In this fast-paced and dynamic role, you will work alongside our Pharmacist by communicating with patients, Physicians, and other health care professionals regarding the coordination of home infusion orders. You will be responsible for ordering and maintaining inventory, gathering, and organizing patient information, and ensuring patient documentation is up to date in our electronic database.

Job Responsibility:

Assist with maintenance of patient files, sort and file Physician Orders and all clinical documentation
assist with following up with doctor’s office to get renewal orders and clinicals
manage fax que and triage them as well as upload in epic
provide administrative support to the specialty team - typing/faxing/tracking physician's orders, discharging patient from service, filing paperwork in the correct sections of medication
call patient to confirm delivery of coordinating with internal team members, documenting discussion in progress notes, rescheduling patient for subsequent deliveries
track patient pumps - swapping out when pump is due for PM and retrieving pumps when patient discharges from services
assist with lab tracking and lab trending on daily basis
take active role in record retrieval process

Requirements:

Minimum one-year customer service experience
minimum one-year experience working in Microsoft Office, specifically Excel, Outlook & Word
strong verbal and written communication skills
demonstrated ability to work with a sense of urgency and pay close attention to detail

Nice to have:

Demonstrated ability to work independently and as a team
experience in home health and/or healthcare industry
knowledge of medical terminology

What we offer:

Affordable medical plan options
a 401(k) plan (including matching company contributions)
an employee stock purchase plan
no-cost programs for all colleagues including wellness screenings, tobacco cessation and weight management programs, confidential counseling and financial coaching
benefit solutions such as paid time off, flexible work schedules, family leave, dependent care resources, colleague assistance programs, tuition assistance, retiree medical access

Additional Information:

Job Posted:
May 17, 2025

Expiration:
August 14, 2025

Employment Type:

Fulltime

Work Type:

On-site work

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Pharmacy Clinical Support Clerk