Pharmacy Care Technician, CVS Health

CVS Health

Location:
United States, Work at Home

Category:
Customer Service

Contract Type:
Employment contract

Salary:

17.00 - 25.65 USD / Hour

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Job Description:

Handles incoming calls from customers, healthcare providers, and pharmacies regarding prescription-related inquiries, providing accurate and timely assistance. Verifies and validates prescription information, including dosage, medication names, and patient details, adhering to company protocols to ensure accuracy.

Job Responsibility:

Handles incoming calls from customers, healthcare providers, and pharmacies regarding prescription-related inquiries
Verifies and validates prescription information, including dosage, medication names, and patient details
Documents customer concerns, complaints, or issues related to prescriptions
Provides guidance and support to customers regarding prescription refills, medication adherence, potential drug interactions, and general medication information
Operates computer systems and software applications to access and update customer records
Communicates regularly with healthcare professionals, insurance providers, and pharmacies to facilitate prescription processing
Escalates complex or urgent issues to appropriate teams
Monitors, tracks, and analyzes call center performance metrics
Stays updated on industry regulations, medication trends, and new pharmaceutical products

Requirements:

Working knowledge of problem solving and decision-making skills
Resident of Alaska, Arizona, Florida, Idaho, Illinois, Maine, New Mexico, North Carolina, Ohio, Tennessee, Texas, Utah, Vermont or Washington due to regulatory compliance
Active Pharmacy Technician license in state of residence
Ability to obtain Florida Registered Pharmacy Technician license through application and fee
1+ year(s) of experience in retail healthcare, preferably in a high-volume call center
Minimum of one consecutive year experience in customer service
Ability to maintain a consistent, reliable, and stable internet connection
Verifiable High School diploma, GED or equivalent work experience

Nice to have:

Prior Call Center experience
Previous experience working from home
Microsoft (MS) Windows-based applications and MS Office, including Word, Excel, Access, and PowerPoint proficiency
Bilingual in Spanish
Flexibility in work schedule

What we offer:

Affordable medical plan options
401(k) plan with matching company contributions
Employee stock purchase plan
No-cost wellness screenings
Tobacco cessation and weight management programs
Confidential counseling and financial coaching
Paid time off
Flexible work schedules
Family leave
Dependent care resources
Colleague assistance programs
Tuition assistance
Retiree medical access

Additional Information:

Job Posted:
October 09, 2025

Expiration:
October 13, 2025

Employment Type:

Fulltime

Work Type:

Remote work

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Pharmacy Care Technician