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We’re building a world of health around every individual — shaping a more connected, convenient and compassionate health experience. At CVS Health®, you’ll be surrounded by passionate colleagues who care deeply, innovate with purpose, hold ourselves accountable and prioritize safety and quality in everything we do. Join us and be part of something bigger – helping to simplify health care one person, one family and one community at a time.
Job Responsibility
Assist in accurately reading, interpreting and entering prescriptions into the computer system including calculation of doses and assignment of directions and accepting proper insurance payment in a timely fashion
Route incomplete or unclear prescriptions to the prescriber for clarification and enter incomplete prescription information once clarification has been obtained
Assist with inbound phone calls
interact with customers and cross functional team to answer questions, solve problems, provide education, and maintain our company’s reputation for high-quality service
New patient enrollment, verification of insurance coverage and perform benefit investigations and processing of medication orders for both new and existing patients
Working knowledge of insurance, health care, reimbursement-related requirements for dispensing, processing of new referrals, and providing customer education, and routine assessment and problem identification with appropriate escalation to a pharmacist
Requirements
Must live in Idaho
Six months experience in a pharmacy technician role
Six months work experience with Windows-based applications like Windows, Microsoft Office, internet navigation, and email applications
Six months computer keyboarding skills and aptitude
Active Valid Pharmacy Technician Registration in the state of Idaho
You must have a direct/hardwired internet connection to a modem/router within 7 feet of your computer and a minimum download speed of 25 mbs download and 3 mbs upload. WiFi and satellite are not permitted. A secure and private home workspace free from distractions is required.
Nice to have
Prefer three months experience handling and resolving customer needs over the phone
Prefer healthcare work experience and familiarity with benefits, insurance, prescriptions
Prefer Medical billing, coding, and other medical assisting roles
Prefer customer service experience in an office environment