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Pharmacy Care Technician

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Robert Half

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Location:
United States , Eden Prairie

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Category:
Pharmacy

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Contract Type:
Not provided

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Salary:

Not provided
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Job Description:

We are looking for a dedicated Pharmacy Care Technician to join our team on a contract basis. In this role, you will work in a call center environment, engaging members through outbound calls to support medication adherence and address quality gaps. You will collaborate with healthcare providers and pharmacies to ensure timely access to medications and contribute to various performance improvement initiatives within the health insurance industry.

Job Responsibility:

  • Conduct outbound calls to members to discuss medication adherence and close quality gaps
  • Engage with members to identify barriers to medication access and propose tailored solutions
  • Coordinate care with prescribers, provider offices, and pharmacies to address medication needs and resolve refill issues
  • Accurately document member interactions, outreach attempts, and resolutions in designated systems
  • Review medication profiles to identify opportunities for improving adherence and addressing care gaps
  • Support initiatives related to quality metrics such as Medication Adherence and Statin Therapy
  • Process refill requests, assist with prior authorization communications, and resolve medication access concerns
  • Monitor and follow up on unresolved issues to ensure timely resolution
  • Collaborate with clinicians, outreach coordinators, and team members to achieve Population Health goals
  • Maintain productivity and quality standards in compliance with regulatory requirements and department benchmarks

Requirements:

  • Active Pharmacy Technician license in the state of residence
  • Minimum of one year of remote work experience, demonstrating strong organizational and self-direction skills
  • Ability to work 8a-430p PST
  • Proficiency in navigating multiple systems, databases, and applications simultaneously
  • Intermediate-level skills in Microsoft Word, Outlook, and Excel
  • Ability to work effectively in a call center environment with set schedules
  • Strong communication skills, both verbal and written, to engage members and coordinate care
  • Familiarity with HIPAA regulations and compliance standards
  • Time management and prioritization skills to handle multiple tasks efficiently
What we offer:
  • medical, vision, dental, and life and disability insurance
  • eligible to enroll in our company 401(k) plan

Additional Information:

Job Posted:
March 12, 2026

Work Type:
Remote work
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