Pharmacy Care Representative Job at CVS Health (Raleigh)

Pharmacy Care Representative

We’re building a world of health around every individual — shaping a more connec...

Location

United States , Fairfield

Salary:

17.00 - 31.30 USD / Hour

CVS Health

Expiration Date

Until further notice

Requirements

Must live within 75 miles of Fairfield, NJ
1+ years of experience in a customer service role handling and resolving a high volume of complex customer needs over the phone
1+ years of work experience with Windows-based applications like Microsoft Office (Outlook, Excel, Teams, Word) internet navigation, and email applications
1+ years of computer keyboarding experience, skills and aptitude
You must have a direct/hardwired internet connection to a modem/router within 7 feet of your computer and a minimum download speed of 25 mbs download and 3 mbs upload
A secure and private home workspace free from distractions is required
High School Diploma or equivalent work experience

Job Responsibility

Conduct inbound or outbound phone calls to patients regarding complex Specialty medication orders, benefits verification, and new patient enrollment
Coordinate and process requests for new and refill order shipments
Collect appropriate information needed to ensure insurance coverage for patient medication orders
Verify eligibility, prior authorization, and other reimbursement requirements prior to shipment
Assist in enrolling and tracking new customer referrals
Provide explanation of CVS/Specialty services to new customers
Transfer/escalate clinical questions and issues to the staff pharmacist for resolution

What we offer

Medical, dental, vision insurance
Supplemental benefits and discount programs
Sixteen paid days off
Ten paid holidays
Affordable medical plan options
401(k) plan (including matching company contributions)
Employee stock purchase plan
No-cost programs for all colleagues including wellness screenings, tobacco cessation and weight management programs, confidential counseling and financial coaching
Paid time off
Flexible work schedules

Fulltime

Pharmacy Access Representative III - Specialty Pharmacy

As a community, the University of Rochester is defined by a deep commitment to M...

Location

United States of America , Rochester

Salary:

21.71 - 29.31 USD / Hour

University of Rochester

Expiration Date

Until further notice

Requirements

Associate’s degrees in a Medical, Secretarial, or related field and 4 years of relevant experience required
Capable of working independently with minimum supervision required
Strong communication skills, problem-solving abilities, and professional presentation required
Demonstrated customer relations skills required
Ability to multi-task, manage many details with accuracy, work under pressure, and maintain a professional attitude required
Completed ASHP-accredited training program or equivalent experience as a pharmacy technician preferred
Certification from a nationally accredited pharmacy technician certification program (Currently PTCB) and maintain ongoing education requirements preferred

Job Responsibility

Manages medication coordination and removal of barriers that prevent patients from receiving their medications
Communicates with the prescriber’s office to acquire necessary information to submit prescriptions to the patient’s insurance for approval including prior authorization
Helps enroll patients in financial assistance programs and arrange timely delivery of the medication
Facilitates communication between the patient, pharmacist, insurance, and staff to ensure coordinated care
Maintains expertise on all potential patient assistance programs (PAP), grants, foundations, and coupons relevant to the high-cost drugs prescribed in their assigned area(s)
Analyzes patients that are receiving high-cost medications for potential participation in PAPs
Coordinates with the patient and/or family to obtain necessary information
Enrolls patients in PAPs
Submits all required documentation to the PAP throughout the duration of treatment
Understands and manages the payment process specific to each PAP

Fulltime

Pharmacy Access Representative III

Manages medication coordination and removal of barriers that prevent patients fr...

Location

United States of America , Rochester

Salary:

21.71 - 29.31 USD / Hour

University of Rochester

Expiration Date

Until further notice

Requirements

Associate's degree in a Medical, Secretarial or related field and 4 years of relevant experience required
Or equivalent combination of education and experience
Capable of working independently with minimum supervision required
Strong communication skills, problem-solving abilities, and professional presentation required
Demonstrated customer relations skills required
Ability to multi-task, manage many details with accuracy, work under pressure, and maintain a professional attitude required
Completed ASHP-accredited training program or equivalent experience as a pharmacy technician upon hire preferred
Certification from a nationally accredited pharmacy technician certification program (Currently PTCB) and maintain ongoing education requirements upon hire preferred

Job Responsibility

Manages medication coordination and removal of barriers that prevent patients from receiving their medications
Communicates with the prescriber's office to acquire necessary information to submit prescriptions to the patient's insurance for approval including prior authorization, and helps enroll patients in financial assistance programs and arrange timely delivery of the medication
Facilitates communication between the patient, pharmacist, insurance, and staff to ensure coordinated care
Maintains expertise on all potential patient assistance programs (PAP), grants, foundations, and coupons relevant to the high-cost drugs prescribed in their assigned area(s)
Analyzes patients that are receiving high-cost medications for potential participation in PAPs, and identifies the best options for the patient given their overall circumstances
Coordinates with the patient and/or family to obtain necessary information, including income information and other personal details, as well as to present PAP options to the patient/family when there are multiple options
Enrolls patients in PAPs using the needed permission and information, follows up to determine the status of the application, and ensures proper documentation of this process
Submits all required documentation to the PAP throughout the duration of treatment to verify that payment for each prescription refill is still active
Understands and manages the payment process specific to each PAP, and ensures that payments are properly accounted for the correct patient and correct patient encounter
Meets or discusses with the patient and/or family the status of PAP eligibility on an as-needed basis if coverage changes during treatment duration

Fulltime

Pharmacy Services Representative - Phone Agent

At CVS Health, we’re building a world of health around every consumer and surrou...

Location

United States , Honolulu

Salary:

17.00 - 34.15 USD / Hour

CVS Health

Expiration Date

Until further notice

Requirements

Customer service orientation and ability to adapt/respond professionally
High volume phone contact handling and verbal communication skills including active listening
Ability to capture necessary information from the patient discussion while multi-tasking and toggling between numerous computer applications
Ability to multi-task, prioritize and manage time effectively
Problem solving skills, conflict resolution, and ability to think under pressure
Use of empathy and patience when dealing with confused or irate customer
Attention to detail
H.S. Diploma or equivalent
Pharmacy Technician license/certificate based on specific assigned duties and State pharmacy requirements

Job Responsibility

Interact directly with customers to answer questions, solve problems, provide education, and maintain company’s reputation for high-quality service
Effectively handle incoming or outgoing phone calls to patients, clients, and other customers while proactively gaining patient and order information
Maintain working knowledge of insurance, health care, reimbursement-related requirements for dispensing, processing of new referrals, and providing customer education
Routine assessment and problem identification with appropriate escalation to a pharmacist

What we offer

Medical, dental, vision insurance
Supplemental benefits and discount programs
Sixteen paid days off
Ten paid holidays
Affordable medical plan options
401(k) plan with matching company contributions
Employee stock purchase plan
Wellness screenings
Tobacco cessation and weight management programs
Confidential counseling and financial coaching

Fulltime

Senior Specialty Representative - Primary Care

In this vital role you will be the connection to our customers by providing clin...

Location

United States , San Bernardino

Salary:

Not provided

Amgen

Expiration Date

Until further notice

Requirements

Bachelor's Degree OR Associate's degree and 4 years of Sales experience OR High school diploma/GED and 6 years of Sales experience (for Specialty Representative)
Bachelor's Degree and 3 years of sales experience OR Associate degree and 6 years of sales experience OR High school diploma/GED and 8 years of sales experience (for Senior Specialty Representative)
Sales, marketing and/or clinical experience within pharmaceutical, biotech, diagnostics, healthcare insurance, pharmacy services, healthcare medical device or medical supply industries
Some experience and/or pre-graduate sales training and/or proven track record of successful leadership under pressure preferred for Specialty Representative
3 years+ experience preferred for Senior Specialty Representative
Product or hospital sales experience in the areas of oncology, cardiology, inflammation, nephrology, dermatology, rheumatology, neurology, endocrinology, hepatology, gastroenterology, bone health, respiratory, hematology, or infectious diseases
and the diseases and treatments involved with these specialties
Advanced influencing and relationship-building skills with a focus on sales outcomes
Local Market knowledge
Bachelor's degree in Life Sciences or Business Administration

Job Responsibility

Provide current and comprehensive knowledge of Amgen's products and effectively communicate the clinical benefits to medical professionals to drive appropriate utilization of the products
Perform as a sales leader to achieve territory sales by delivering branded sales messages, conducting planned programs, scheduling and following-up with medical educational programs, and achieving or exceeding sales targets through both in-person and virtual engagement
Develop relationships to service and manage accounts which may include: customizing discussions and customer interactions based on understanding of customer needs, ensuring product access, resolving/triage reimbursement issues, and maintaining product contracts
Provide feedback on marketing strategy, analyze business effectiveness of sales activities and territory analysis, and develop territory plans with the District Manager
Partner with other colleagues to share best practices and seek to learn and grow as a Specialty Representative/Senior Specialty Representative
Demonstrate passion for our products and sustain that passion through the entire sales cycle while always building our brand and never losing sight of how we serve patients
Uphold Amgen Values: Be Science-Based
Compete Intensely and Win
Create Value for Patients, Staff, and Stockholders
Be Ethical

What we offer

Total Rewards Plan comprising health and welfare plans for staff and eligible dependents, financial plans with opportunities to save towards retirement or other goals, work/life balance, and career development opportunities
Comprehensive employee benefits package, including a Retirement and Savings Plan with generous company contributions, group medical, dental and vision coverage, life and disability insurance, and flexible spending accounts
A discretionary annual bonus program, or for field sales representatives, a sales-based incentive plan
Stock-based long-term incentives
Award-winning time-off plans and bi-annual company-wide shutdowns
Flexible work models, including remote work arrangements, where possible.

Fulltime

Primary Care Specialty Overlay Representative

As a Specialty Representative, you will act as the primary customer contact for ...

Location

United States , Akron

Salary:

93081.00 - 119804.00 USD / Year

Amgen

Expiration Date

Until further notice

Requirements

Bachelor's Degree
OR Associate's degree and 4 years of Sales experience
OR High school diploma/GED and 6 years of Sales experience
Sales, marketing and/or clinical experience within pharmaceutical, biotech, diagnostics, healthcare insurance, pharmacy services, healthcare medical device or medical supply industries
Product or hospital sales experience in the areas of oncology, nephrology, dermatology, rheumatology and inflammation is highly preferred
Neurology, endocrinology, hematology, gastroenterology, or infectious diseases, and the diseases and treatments involved with these specialties is also highly preferred
Local Market knowledge
Bachelor's degree in Life Sciences or Business Administration

Job Responsibility

Act as the primary customer contact for demand creation by executing marketing strategy and promoting Amgen products
Provide current and comprehensive clinical knowledge of Amgen's products and effectively communicate the clinical and economic benefits
Achieve territory sales by executing Plan of Action (POA) marketing strategies, which includes delivering branded sales messages, executing planned programs, scheduling and following-up with medical educational programs, and achieving or exceeding sales targets
Servicing and managing accounts, which includes ensuring product access, resolving/triage reimbursement issues, and maintaining product contracts
Providing feedback on marketing strategy and effectiveness reviews of sales activities and territory analysis
Developing territory plans with your District Manager

What we offer

Total Rewards Plan, based on eligibility, comprising of health and welfare plans for staff and eligible dependents, financial plans with opportunities to save towards retirement or other goals, work/life balance, and career development opportunities
A comprehensive employee benefits package, including a Retirement and Savings Plan with generous company contributions, group medical, dental and vision coverage, life and disability insurance, and flexible spending accounts
A discretionary annual bonus program, or for field sales representatives, a sales-based incentive plan
Stock-based long-term incentives
Award-winning time-off plans
Flexible work models, including remote and hybrid work arrangements, where possible

Fulltime

Outpatient Pharmacy Call Center Representative

The Outpatient Pharmacy - Call Center Representative –assists with operations of...

Location

United States , Lenexa

Salary:

Not provided

The University of Kansas Health System

Expiration Date

Until further notice

Requirements

High School Graduate or GED
2 or more years Experience in a customer service call center, call center or high volume Retail Pharmacy setting handling customer calls
Experience utilizing Call Center Software to answer, transfer, page and email
Exceptional communication and phone skills
Ability to handle multiple calls and/or tasks while providing excellent customer service
Experience talking, typing and actively listening simultaneously while utilizing multiple software systems to achieve first call resolution
Fluent English - Read, write and speak english

Job Responsibility

Performs ALL duties defined by standard work or other guidelines communicated by leadership under the direct supervision of a pharmacist licensed in the state of Kansas
Works with pharmacy administration to comply with state and federal laws
Demonstrates strong telephone and written communication and etiquette skills
Works in a fast paced, call center environment with timely, professional, and courteous response to incoming calls
Completes outbound calls to customers in a professional and courteous manner and within appropriate time frames for planned follow up
Maintains service levels (speed of answer, abandonment rate, hold times, and call time) to achieve department service level goals
Demonstrates a high level of commitment, compassion, and customer service to all customers and team members
Maintains compliance with HIPAA policies and regulations
Assists patients, nurses and health care providers with timely and accurate communication regarding the status of a patient’s medications and related issues
Actively listens and operates computer systems to accurately obtain necessary demographic information and ensure appropriate and accurate billing

New

Pharmacist

This is an extended hours trading pharmacy serving a busy local community with a...

Location

United Kingdom , Bury

Salary:

Not provided

Boots

Expiration Date

Until further notice

Requirements

Registered with the relevant pharmacy regulator (GPhC, PSNI, PSI)
Strong communication and relationship-building skills
Experience leading patient and customer care within a pharmacy setting
Passion for delivering essential, advanced, and private services
A collaborative, team-first mindset and an eagerness to coach and guide others

Job Responsibility

Delivering NHS, locally commissioned, and private services using both in-store and digital tools
Leading professional and legal standards for patient safety and pharmacy compliance
Monitoring, evaluating, and continually improving standards of care and safety
Working with the Store Manager to develop the capability of the wider healthcare team
Growing talent that reflects the communities we serve
coaching, mentoring and supporting your colleagues every step of the way
Representing Boots within the local community and with healthcare professionals

What we offer

Boots Retirement Savings Plan
Generous employee discount across Boots and partner brands
Discretionary annual bonus
Enhanced maternity/paternity/adoption leave pay, and a gift card for those expecting or adopting
Flexible benefits scheme
holiday buying, gym discounts, life assurance and more
24/7 counselling and wellbeing support through TELUS Health, our Employee Assistance Programme
CPD Days and protected learning time
GPhC/PSNI/PSI Fees reimbursed
Additional option to buy benefits, including the option to buy up to five extra holidays

Parttime

Select Country

Pharmacy Care Representative

Job Description

Job Responsibility

Requirements

Nice to have

What we offer

Looking for more opportunities?

Pharmacy Care Representative

Pharmacy Care Representative

Pharmacy Access Representative III - Specialty Pharmacy

Pharmacy Access Representative III

Pharmacy Services Representative - Phone Agent

Senior Specialty Representative - Primary Care

Primary Care Specialty Overlay Representative

Outpatient Pharmacy Call Center Representative

Pharmacist

Our AI answers in your language