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We are looking for a Pharmacy Care Coordinator to join our team in San Antonio, Texas. This contract position involves supporting medication adherence, prescription refills, and member outreach in a dynamic and fast-paced environment. The ideal candidate will have a background in pharmacy, healthcare, or call center operations and be skilled in managing high-volume communications while delivering exceptional service.
Job Responsibility:
Handle a high volume of inbound and outbound calls to assist with prescription refills, medication adherence, and member outreach
Navigate multiple systems to provide accurate information to members, providers, and clinical staff
Review prescription claim documentation and manage escalated inquiries across various communication channels
Translate prescriber notes and address Medicare drug-related issues in compliance with organizational policies
Provide administrative support and participate in initiatives aimed at improving quality and efficiency
Maintain professionalism and deliver exceptional customer service while adhering to schedules and compliance standards
Collaborate with telecommuting team members, lead technicians, and supervisors to ensure seamless operations
Consistently demonstrate strong organizational and multitasking skills in a call center environment
Ensure strict adherence to company policies and procedures during all interactions
Work independently and reliably within assigned shifts, including rotating Saturdays.
Requirements:
High school diploma or equivalent education
At least one year of experience in a pharmacy or healthcare setting
Minimum of six months of call center experience
Proficiency in Microsoft Office applications such as Word, Outlook, Excel, and Teams
Familiarity with medical and pharmacy terminology
Basic troubleshooting skills for system navigation and operations
Strong organizational, multitasking, and customer service abilities