Pharmacy Care Coordinator

• Handle a high volume of inbound and outbound calls to assist with prescription refills, medication adherence, and member outreach
• Navigate multiple systems to provide accurate information to members, providers, and clinical staff
• Review prescription claim documentation and manage escalated inquiries across various communication channels
• Translate prescriber notes and address Medicare drug-related issues in compliance with organizational policies
• Provide administrative support and participate in initiatives aimed at improving quality and efficiency
• Maintain professionalism and deliver exceptional customer service while adhering to schedules and compliance standards
• Collaborate with telecommuting team members, lead technicians, and supervisors to ensure seamless operations
• Consistently demonstrate strong organizational and multitasking skills in a call center environment
• Ensure strict adherence to company policies and procedures during all interactions
• Work independently and reliably within assigned shifts, including rotating Saturdays.

• High school diploma or equivalent education
• At least one year of experience in a pharmacy or healthcare setting
• Minimum of six months of call center experience
• Proficiency in Microsoft Office applications such as Word, Outlook, Excel, and Teams
• Familiarity with medical and pharmacy terminology
• Basic troubleshooting skills for system navigation and operations
• Strong organizational, multitasking, and customer service abilities
• Preferred: Pharmacy Technician License.

Pharmacy Technician License.

• medical
• vision
• dental
• life and disability insurance
• 401(k) plan