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Pharmacy Business Performance Coach

United States, Remote 100700.00 - 155100.00 USD / Year · Job Posted February 20, 2026
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Job Responsibility

  • Instruction and Expertise: Serve as an instructor and subject matter expert, providing expert advice, guidance, and feedback on independent pharmacy store operations and business strategies
  • Offer specialized consultation to other business coaching team members and their clients as needed, including ad hoc independent pharmacy consultative work when available
  • Coordination: Collaborate with assigned Business Coaching Coordinator and business coaching leadership to ensure effective customer coverage and communication
  • Customer Relationship Management: Enhance customer retention and engagement by developing productive business relationships, understanding customers’ strategic objectives, and influencing their decision-making processes to drive profitability
  • Client Interaction: Execute complex processes and engage in client-facing situations by identifying key leverage points within each pharmacy to ensure full commitment from the customer
  • CRM Management: Continuously maintain and update coaching activities within the CRM system to ensure accurate tracking and reporting
  • Report Preparation: Compile pharmacy data to prepare, format, and distribute necessary reports, assisting in the creation of an informative portfolio
  • Results-Driven Approach: Drive results by aligning opportunities with specific customer needs, diagnosing challenges, and supporting the implementation of targeted solutions
  • Program Management: Oversee all aspects of programs to effectively communicate information, instructions, and objectives
  • Operational Analysis: Identify potential weaknesses within pharmacy operations by addressing existing issues in basic functional areas
  • Customer Needs Assessment: Work closely with Business Coaching Coordinator to assess customer needs through various profiles and segment pharmacies accordingly
  • Implementation Guidance: Guide in-store implementations and collaborate with relevant personnel to ensure successful execution
  • Market Knowledge: Develop and maintain a strong understanding of the independent retail pharmacy market, including industry trends, competitive intelligence, and challenges faced by customers
  • Leadership Feedback: Provide leadership with insights on industry intelligence and specific recommendations for managing individual programs, policies, products, and pricing to meet corporate objectives
  • Concept Development: Create and implement new concepts, maintaining awareness of competitive activities and escalating relevant information as necessary
  • Additional Responsibilities: Perform other duties as assigned to support the overall objectives of the Business Coaching program
  • Representation: Represent business coaching programs and solutions at meetings and other events
  • Travel Requirements: Be willing to travel up to 75% or more (including overnight trips) within the assigned customer base and geographic territory, as well as attend conferences and national, regional, or local trade conventions

Requirements

  • Requires broad training in fields such as business administration, accountancy, sales, marketing, computer sciences or similar vocations generally obtained through completion of a four year Bachelor’s Degree Program
  • normally requires a minimum of seven (7) years industry experience and/or directly related and progressively responsible experience
  • Advanced knowledge of the retail pharmacy industry including trends and challenges facing customers
  • Ability to communicate effectively both orally and in writing, and adapt communication style to various audiences
  • Ability to actively listen and influence others with different points of view
  • Advanced knowledge and understanding of value, profit, and budgeting
  • Advanced knowledge of techniques to improve profitability of a small business
  • Proven successful business tactics
  • credible image in the industry
  • good marketing skills
  • Ability to forecast, set goals, and train others
  • Knowledge of product and customer service standards for independent retail pharmacy business
  • Advanced analytical and probing skills, including proficiency in related computer programs such as Microsoft Office
  • Strong presentation skills
  • Strong interpersonal and relationship-building skills
  • Strong organizational and prioritization skills
  • attention to detail

What we offer

  • medical
  • dental
  • vision care
  • comprehensive suite of benefits that focus on the physical, emotional, financial, and social aspects of wellness
  • support for working families
  • backup dependent care
  • adoption assistance
  • infertility coverage
  • family building support
  • behavioral health solutions
  • paid parental leave
  • paid caregiver leave
  • variety of training programs
  • professional development resources
  • opportunities to participate in mentorship programs
  • employee resource groups
  • volunteer activities

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