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Are you a skilled Pharmacy Assistant who can quickly solve public and private insurance issues with ease and without escalation, navigate around Kroll without assistance, and support patients over the phone fluidly due to your more than 3 years' experience as a data entry-oriented Pharmacy Assistant in a Kroll-based pharmacy? Are you looking for a permanent, long-term career path away from the retail counter where you can make an immediate impact in the pharmacy, and eventually consider long-term career pathways within the same organization into various areas of healthcare service delivery and patient support? We are hiring for a full-time, permanent Pharmacy Assistant in Burnaby, for a role that is primarily desk-based and focused on your high-level billing and adjudication skills. This isn't just a job; it's a career step. If hired, you will work in a large, supportive team of pharmacy professionals! If you are a strong communicator who thrives in a fast-paced environment and wants to grow, this is the opportunity for you.
Job Responsibility:
Handle a high volume of desk-based patient and client interactions via phone and email
Perform complex pharmacy billing and adjudication tasks (this is the primary focus)
Communicate clearly and professionally with patients and internal team members
Accurately manage prescription labeling
Assist with limited hands-on pharmacy tasks, which may include supporting shipping/delivery-oriented work and filling as per business needs
Requirements:
Strong, proven experience in high volume pharmacy billing and adjudication
Fluency in English with exceptional verbal and written communication skills
Shift Flexibility (must have the flexibility to work any of these shifts: 9:00 AM - 5:00 PM, 10:00 AM–6:00 PM and 12:00 PM–8:00 PM shifts as required)
Proficiency with Kroll pharmacy software
Ability to thrive in a fast-paced, high-volume office style environment
What we offer:
Full-Time, Permanent Position: Enjoy the stability and security of a permanent role
Large, Supportive Team: Join a dynamic and established team - people love working here!
Desk-Based Focus: Spend the majority of your day (approx. 6 hours) utilizing your technical billing, adjudication, and communication skills, and up to 2 hours per day supporting filling and other hands-on tasks
Comprehensive Training: A dedicated 1-2 month training period (8:00 AM–4:00 PM) is provided to ensure your success