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Pharmacy Assistant (Billing and Adjudication - Kroll Expert) - FT Permanent - Edmonton, AB - Healthcare Are you an experienced Pharmacy Assistant looking to transition away from the retail counter and step into a permanent, long-term career path? If you can navigate Kroll with ease, solve complex public and private insurance issues without escalation, and deliver exceptional patient support over the phone, this desk-based role is your next professional step. We are hiring a full-time, permanent Pharmacy Assistant specializing in Billing and Adjudication to join an established, highly collaborative healthcare team in Edmonton. This is a highly administrative role that relies heavily on your sharp attention to detail and communication skills. It is an incredible opportunity to make an immediate impact behind the scenes and position yourself for future career growth within a major healthcare service delivery organization.
Job Responsibility
Manage a high volume of desk-based client and patient interactions fluidly via both phone and email
Perform complex pharmacy billing and insurance adjudication tasks as the primary focus of your daily workflow
Coordinate and communicate clearly and professionally with insurance providers, patients, and internal team members to resolve administrative roadblocks
Maintain complete accuracy when managing prescription labeling and documentation
Provide secondary, hands-on support to the pharmacy floor as needed, including filling, shipping, and delivery-oriented tasks
Requirements
Strong, proven experience in high volume pharmacy billing and adjudication
Fluency in English with exceptional verbal and written communication skills
Shift Flexibility
Proficiency with Kroll pharmacy software (strongly preferred)
Ability to thrive in a fast-paced, high-volume office style environment
If educated in accounting/bookeeping and possess at least 1 years' full-time experience in a pharmacy setting, we can also consider your candidacy
Nice to have
Proficiency with Kroll pharmacy software
Education in accounting/bookkeeping
At least 1 year full-time experience in a pharmacy setting