Pharmacy Account Manager, CVS Health

CVS Health

Location:
United States, Work At Home

Category:
Sales

Contract Type:
Employment contract

Salary:

43888.00 - 85068.00 USD / Year

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Job Description:

As an Account Manager, you will be responsible for managing client relationships, ensuring customer satisfaction, and driving customer success. This role requires excellent communication skills, a proactive approach to problem-solving, and a passion for delivering exceptional customer service.

Job Responsibility:

Client Relationship Management: Build and maintain strong relationships with clients
Customer Service Excellence: Ensure high levels of customer satisfaction
Gathering and Processing Requirements: Analyze complex client needs and assist in developing practical solutions
Managing Account Performance: Maintain responsiveness, reliability, and accuracy in service execution
Assessing and Answering Customer Feedback: Respond to client inquiries and escalations
Project Management: Maintain reporting and tracking of client issues
Reporting: Provide regular updates and reports on account status
Problem-Solving: Proactively identify and address potential issues
Training and Development: Stay updated with the latest industry trends

Requirements:

3+ years of experience in a client/customer service-based environment or in a previous Account Manager role
1+ years of experience with Microsoft Office Suite with a focus on Excel, PowerPoint, Word, Outlook, and Web applications
Ability to travel up to 25%
High School Diploma or GED required

Nice to have:

Knowledge of Prescription Benefit Management (PBM) industry
Experience working with multiple intranet and extranet systems, CRM, or adjudication platforms (i.e., SalesForce, Peoplesafe, AS400 system knowledge, etc.)
Bachelor's Degree preferred

What we offer:

Affordable medical plan options
401(k) plan with matching company contributions
Employee stock purchase plan
Wellness screenings
Tobacco cessation and weight management programs
Confidential counseling and financial coaching
Paid time off
Flexible work schedules
Family leave
Dependent care resources
Colleague assistance programs
Tuition assistance
Retiree medical access

Additional Information:

Job Posted:
September 04, 2025

Expiration:
September 15, 2025

Employment Type:

Fulltime

Work Type:

Remote work

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Pharmacy Account Manager