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CVS Health Logo CVS Health · Pharmacy

Pharmacist, Retail Customer Care

United States, Work at Home, Rhode Island Employment contract 50.48 - 93.08 USD / Hour · Job Posted June 03, 2026
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Job Description

We're building a world of health around every individual — shaping a more connected, convenient and compassionate health experience. At CVS Health®, you'll be surrounded by passionate colleagues who care deeply, innovate with purpose, hold ourselves accountable and prioritize safety and quality in everything we do. Join us and be part of something bigger – helping to simplify health care one person, one family and one community at a time.

Job Responsibility

  • Communicates with customers over the phone or through other communication channels to address their medication-related concerns and ensure optimal medication therapy management
  • Verifies the accuracy and appropriateness of prescription orders received from customers, ensuring that the prescribed medications align with the patient's health conditions and potential drug interactions
  • Responds to patient inquiries about drug information, such as medication dosages, storage requirements, and potential drug interactions
  • Conducts research on insurance processes to assist patients with insurance-related inquiries and resolve issues with medication claims and reimbursement
  • Designs a comprehensive customer care system for the pharmacy network to facilitate record-keeping of patient profiles and medication histories
  • Develops a collaborative care network with physicians, nurses, and healthcare providers to ensure seamless patient care, ultimately leading to a more positive patient experiences
  • Establishes customer care service protocols to emphasize the importance of exceptional customer service by addressing medication-related concerns
  • Helps establish and implement the pharmacy's medication safety plan to monitor for potential medication errors, adverse drug reactions, and contraindications
  • Integrates reminder systems, medication synchronization, and counseling into customer care practices to ensure quality customer service

Requirements

  • 5+ years' pharmacy work experience
  • Registered Pharmacist (RPh) licensure required in state of residence
  • Ability to obtain Pharmacist license in State of Rhode Island within 90 days of hire
  • Advanced problem solving and decision making skills
  • Advanced knowledge of medical terminology
  • Advanced collaboration and teamwork skills
  • Advanced growth mindset skills (agility and developing yourself and others)
  • Advanced skills in execution and delivery (planning, delivering, and supporting)
  • Ability to consider the relative costs and benefits of potential actions to choose the most appropriate option
  • Advanced digital literacy skills
  • BS in Pharmacy or PharmD

Nice to have

  • Call center experience
  • NY licensed RPhs strongly preferred

What we offer

  • medical
  • dental
  • vision coverage
  • paid time off
  • retirement savings options
  • wellness programs
  • bonus, commission or short-term incentive program
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