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At CVS Health, we are focused on transforming health care for our customers and making our company a great place to work. We help people navigate the health care system – and their personal health care – by improving access, lowering costs and being a trusted partner for every meaningful moment of health. Within our Retail locations, we bring this promise to life with heart every day. Our Pharmacy Managers play a critical role in cultivating a culture of excellence in their respective pharmacy by acting as a role model for all, demonstrating genuine care, and setting the bar for their pharmacy team.
Job Responsibility:
Live our purpose by helping to manage and improve patient health through safe and appropriate dispensing, counseling, and immunizing practices
Oversee the pharmacy team during bench shifts, including strengthening pharmacy performance measures through effective coaching and consistent follow-up of pharmacy team members
Support safe and accurate prescription fulfillment by following and directing the pharmacy team to follow pharmacy workflow procedures and utilizing safety guardrails at every workstation
Contribute to positive patient experiences by showing empathy and genuine care, and coaching the pharmacy team to do the same
Proactively offer and deliver immunizations to keep patients healthy
Support effective management of pharmacy inventory by following and coaching the pharmacy team to follow all inventory best practices
Conduct new Technician and Pharmacist onboarding for the store and district
Ensure pharmacy operations are fully compliant with state Board of Pharmacy regulations at all times
Partner with the Store Manager to maintain a healthy talent pipeline of cross-trained colleagues willing to work in the pharmacy
Oversee Staff Pharmacists and District Support Pharmacists (DPSs) (where applicable)
Remain flexible for both scheduling and business needs
Regularly review business reporting for operational insights and develop action plans to close gaps
Establish a culture of safety, empowerment, and inclusion
Maintain relevant clinical and technical skills
Support access to care and help improve patient outcomes through pharmacist delivered clinical care
Understand and comply with all relevant federal and state laws, regulations, professional standards, and ethical principles
Requirements:
Active Pharmacist License in the state where the Store is located
Active National Provider Identifier (NPI)
Not on the DEA Excluded Parties list
1-2 years of experience as a Pharmacist
Nice to have:
Completion of the CVS Pharmacy Manager Emerging Leader (PM-EL) program
3-5 years of related work experience in a pharmacy, retail, medical, or customer service setting
Ability to work in the home store, and across the market in other locations, to meet business need