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We’re building a world of health around every individual — shaping a more connected, convenient and compassionate health experience. At CVS Health®, you’ll be surrounded by passionate colleagues who care deeply, innovate with purpose, hold ourselves accountable and prioritize safety and quality in everything we do. Join us and be part of something bigger – helping to simplify health care one person, one family and one community at a time. Job Purpose and Summary: At CVS Health, we are focused on transforming health care for our customers and making our company a great place to work. We help people navigate the health care system – and their personal health care – by improving access, lowering costs and being a trusted partner for every meaningful moment of health. Within our Retail locations, we bring this promise to life with heart every day. Our Pharmacy Managers play a critical role in cultivating a culture of excellence in their respective pharmacy by acting as a role model for all, demonstrating genuine care, and setting the bar for their pharmacy team.
Job Responsibility:
Lead and develop a pharmacy team that provides exceptional patient care
Promote best practices and lead through change
Identify and address performance opportunities
Support novel program awareness
Onboard newly hired pharmacy team members
Recognize colleagues for their success
Exhibit best practices when working the bench
Provide patients with meaningful counseling
Abide by all legal and regulatory guidelines
Direct and effective management of their pharmacy team
Help manage and improve patient health through safe and appropriate dispensing, counseling, and immunizing practices
Oversee the pharmacy team during bench shifts
Strengthen pharmacy performance measures through effective coaching and consistent follow-up
Support safe and accurate prescription fulfillment
Direct the pharmacy team to follow pharmacy workflow procedures
Utilize the safety guardrails at every workstation
Contribute to positive patient experiences
Coach the pharmacy team to demonstrate compassionate care
Collaborate with the patient’s total healthcare team
Identify, engage, and support Pharmacy Technicians to learn to immunize
Support the effective management of pharmacy inventory
Coach the pharmacy team to follow all inventory best practices
Protect cold chain products
Conduct new Technician and Pharmacist onboarding for the store and district
Ensure all trainees are on-track for timely completion of required training and/or licensure
Ensure pharmacy operations are fully compliant with state Board of Pharmacy regulations
Partner with the Store Manager to maintain a healthy talent pipeline
Ensure cross-trained colleagues are on-track for timely completion of all required training for licensure
Oversee Staff Pharmacists and District Support Pharmacists (DPSs)
Manage performance through direct observation, peer and team feedback, and/or validation of results
Deliver annual performance reviews and close gaps as needed
Remain flexible for both scheduling and business needs
Contribute to a safe, inclusive, and engaging team dynamic
Write or appropriately delegate and oversee the writing of the pharmacy schedule
Regularly review business reporting for operational insights
Develop action plans to close gaps
Establish a culture of safety, empowerment, and inclusion
Build psychological safety by opening the door for feedback and taking relevant action
Maintain relevant clinical and technical skills
Actively seek opportunities to expand knowledge
Support access to care and help improve patient outcomes through pharmacist delivered clinical care
Empower the pharmacy team to provide holistic care
Understand and comply with all relevant federal and state laws, regulations, professional standards, and ethical principles
Comply with CVS Health policies and procedures
Requirements:
Active Pharmacist License in the state where the Store is located
Active National Provider Identifier (NPI)
Not on the DEA Excluded Parties list
1-2 years of experience as a Pharmacist
Regular and predictable attendance, including nights and weekends
Ability to complete required training within designated timeframe
Ability to concentrate on a task over a period of time
Ability to pivot quickly from one task to another to meet patient and business needs
Ability to confirm prescription information and label accuracy
Actively look for ways to help people in a friendly manner
Notice and understand patients’ reactions
Use and understand verbal and written communication
Utilize active listening
Ability to use math to solve a problem
Identifying challenging patient or colleague interactions and choosing the best course of action
Be mobile and remain upright for extended periods of time
Lift, scan, and bag items
Reach overhead
stretch or reach out with the body, arms, and/or legs to grasp items
Move fingers repetitively
picking, pinching, typing
Extend hand(s) and arm(s) multiple directions to place, move, or lift items
Control precision
quickly adjust machines to exact positions
Stoop to a considerable degree
Close visual acuity to perform activities
Occasionally lift of up to 20 lbs. and/or exert up to 20 lbs. of force
Frequently lift of up to 10 lbs. and/or exert up to 10 lbs. of force
Express or exchange ideas by means of spoken word
Have the ability to receive detailed information through oral communication
Lead by example and set a positive tone for the team
Delegate tasks, empower team members, and foster a collaborative work environment
Motivate and inspire team members
Apply problem-solving skills
Adaptability and accountability
Coach, reinforce, encourage, provide feedback to, discipline, and/or terminate pharmacy team members
Nice to have:
Completion of the CVS Pharmacy Manager Emerging Leader (PM-EL) program
3-5 years of related work experience in a pharmacy, retail, medical, or customer service setting
Ability to work in the home store, and across the market in other locations, to meet business need
What we offer:
Affordable medical plan options
401(k) plan (including matching company contributions)
Employee stock purchase plan
No-cost programs for all colleagues including wellness screenings, tobacco cessation and weight management programs, confidential counseling and financial coaching