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The Chemist Warehouse online dispensary at Chermside and call centre at Eagle Farm is a vital part of this dynamic network, supporting over 1.5 million customers each week with prescription advice and pharmacy services – all delivered over the phone or online. If you're a qualified pharmacist looking to step into a non-dispensing, customer-focused role, this could be the opportunity you’ve been waiting for.
Job Responsibility
Responding to inbound calls and emails relating to prescription medications, dosages, side effects and interactions
stock availability and general order queries
supporting customers in navigating our website and online ordering process
assisting with prescription verification and resolving medication-related queries
participating in drug access programs including counselling, patient contact, pharmacovigilance reporting (training provided)
communicating clearly and empathetically to support customer needs
ensuring high standards of compliance and service across all interactions
Requirements
Qualified pharmacist
What we offer
No face-to-face customer contact
full-time hours with flexible scheduling
minimal dispensing
supportive and close-knit team
ongoing training including drug access program support
attractive staff discounts across all our luxury and everyday brands