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PFS Representative I

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Tucson Medical Center

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Location:
United States , Tucson

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Contract Type:
Not provided

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Salary:

Not provided

Job Description:

In a high call volume setting, performs self-pay collections which include complex review of billing and collections activities. Resolves and researches any potential coverage to ensure timely and accurate payment. Has a complete understanding of all options to resolve the balances. Processes payments, sets up payment arrangements, and offers financial assistance to patients who are experiencing financial difficulty. Evaluates accounts and determines payment dates based on patient’s ability to pay and hospital policies. Must exhibit strong knowledge of fair debt collections. Explains charges, services, and hospital privacy regarding payment of bills. Provides technical assistance to set up MyChart access, and answers inquiries submitted through MyChart. Works assigned work queues in a timely manner.

Job Responsibility:

  • Performs self-pay collections which include complex review of billing and collections activities
  • Resolves and researches any potential coverage to ensure timely and accurate payment
  • Processes payments, sets up payment arrangements, and offers financial assistance
  • Explains charges, services, and hospital privacy regarding payment of bills
  • Provides technical assistance to set up MyChart access, and answers inquiries submitted through MyChart
  • Works assigned work queues in a timely manner
  • Assists management in maintaining or reducing account receivable (AR) days
  • Ensures UB04 and HCFA 1500 claims and/or self-pay patient accounts are billed in a timely, complete, and accurate manner
  • Provides information regarding patient accounts in response to inquiries
  • Provides routine daily internal and external interface with unit/department management and staff, other service areas, information systems, physicians, physicians’ office staff, patients, software/hardware vendors, and third-party payers
  • Assists with problem solving, inquiries, and customer interaction
  • Researches and analyzes any correspondence received related to assigned accounts
  • Adheres to and supports team members in exhibiting TMCH values
  • Analyzes patient accounts, determines non-collectable accounts, and recommends bad debt or charity write-offs when applicable
  • analyzes and processes contractual write offs
  • Adheres to TMCH organizational and department-specific safety and confidentiality policies and standards

Requirements:

  • High School diploma or General Education Degree (GED)
  • One (1) year of related experience such as medical billing or third-party collection, or customer service in a hospital, payer, or physician setting
  • Technical experience in CMS/Medicaid regulations and/or commercial payer billing requirements
  • Minimum one (1) years’ experience in a windows environment, including Excel

Additional Information:

Job Posted:
March 26, 2026

Employment Type:
Fulltime
Work Type:
On-site work
Job Link Share:

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