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In a high call volume setting, performs self-pay collections which include complex review of billing and collections activities. Resolves and researches any potential coverage to ensure timely and accurate payment. Has a complete understanding of all options to resolve the balances. Processes payments, sets up payment arrangements, and offers financial assistance to patients who are experiencing financial difficulty. Evaluates accounts and determines payment dates based on patient’s ability to pay and hospital policies. Must exhibit strong knowledge of fair debt collections. Explains charges, services, and hospital privacy regarding payment of bills. Provides technical assistance to set up MyChart access, and answers inquiries submitted through MyChart. Works assigned work queues in a timely manner.
Job Responsibility:
Performs self-pay collections which include complex review of billing and collections activities
Resolves and researches any potential coverage to ensure timely and accurate payment
Processes payments, sets up payment arrangements, and offers financial assistance
Explains charges, services, and hospital privacy regarding payment of bills
Provides technical assistance to set up MyChart access, and answers inquiries submitted through MyChart
Works assigned work queues in a timely manner
Assists management in maintaining or reducing account receivable (AR) days
Ensures UB04 and HCFA 1500 claims and/or self-pay patient accounts are billed in a timely, complete, and accurate manner
Provides information regarding patient accounts in response to inquiries
Provides routine daily internal and external interface with unit/department management and staff, other service areas, information systems, physicians, physicians’ office staff, patients, software/hardware vendors, and third-party payers
Assists with problem solving, inquiries, and customer interaction
Researches and analyzes any correspondence received related to assigned accounts
Adheres to and supports team members in exhibiting TMCH values
Analyzes patient accounts, determines non-collectable accounts, and recommends bad debt or charity write-offs when applicable
analyzes and processes contractual write offs
Adheres to TMCH organizational and department-specific safety and confidentiality policies and standards
Requirements:
High School diploma or General Education Degree (GED)
One (1) year of related experience such as medical billing or third-party collection, or customer service in a hospital, payer, or physician setting
Technical experience in CMS/Medicaid regulations and/or commercial payer billing requirements
Minimum one (1) years’ experience in a windows environment, including Excel