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Pex Lead Indonesia

Indonesia, Banten · Job Posted January 19, 2026
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Job Description

A People Experience Lead is a crucial role within PEX with full line management responsibilities. The role is responsible for setting the bar high for the team and driving performance across employee experience related matters in-market. They collaborate and influence various teams within and outside the HR network, to ensure the PEX objective of effectiveness, excellence and experience is met. The role involves guiding and leading the team in ensuring that employee policies, practices, and programs are consistently applied where relevant and up to date with labour law regulations. As a manager, they are the ultimately accountable in ensuring that each leader has the right level of support in critical moments wherever needed (e.g., performance, grievance, disciplinary, conflict), coaching, supporting and even leading complex case management for senior leaders where needed.

Job Responsibility

  • Liaison & Country Contact: First point of contact for global teams where support onsite is required
  • Oversee relevant input and support on knowledge management requirements to enable our Service Delivery Model
  • Land PEx and HR transformation on the ground, with target compliance rate and satisfaction
  • People & Stakeholder Management Responsibilities: Line management of a team of PX People Partner, ensuring that the team are equipped with right capability and capacity to highest performance standards
  • Own team’s day to day activities and performance governance with the Hub for people experience service delivery in-market
  • Support with critical escalations from the team in areas of: Employee relations & conflict resolution
  • Compliance and legal matters
  • Complex case management
  • Country Contact
  • Employee relations & conflict resolution: Provide coaching and support senior leaders in the organisation
  • Provide guidance on approach to employee relation cases
  • Ensure team is up to date on employee relations practices and policies
  • Lead the proactive identification of trends and coach line managers, recommending solutions to address root causes of issues. This will include building leader and organisation capability where required, to reduce employee relations incidents/issues
  • Compliance and legal matters: Ensure on-site application of employment law to ensure compliance with legal, fiscal, and regulatory requirements
  • Ensure on-site hire-to-retire process, ensuring adherence to legal, fiscal, and regulatory standards
  • Ensure that each employee has the right level of support in critical moments wherever needed (e.g. Key ER cases/escalations)
  • Complex case management: Ensure consistent application of HR policies and practices to resolve all complex policy matters and decisions across the business, including flexible working, absence and leave management. This is enabled by ensuring an end to end understanding of HR processes
  • Guide approach on restructuring efforts at the employee level, including conducting severance conversations

Requirements

  • Minimum of a bachelor’s degree or equivalent
  • Minimum 8 years’ experience in HR (e.g. HR Advisor, HR Generalist, HRBP)
  • Experience working with HR systems, processes, and solutions
  • Experience of leading/managing a team
  • Big-picture thinker, confident in taking decisions that will impact culture, policy and ways of working
  • Ability to demonstrate resilience in challenging / difficult situations
  • Coaching knowledge and skills – for individual and leadership situations
  • Has a genuine passion for developing people and delivering business performance
  • Strong organization skills as well as attention to detail and diligence
  • Ability to work in a matrix teamwork environment

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