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A People Experience Lead is a crucial role within PEX with full line management responsibilities. The role is responsible for setting the bar high for the team and driving performance across employee experience related matters in-market. They collaborate and influence various teams within and outside the HR network, to ensure the PEX objective of effectiveness, excellence and experience is met. The role involves guiding and leading the team in ensuring that employee policies, practices, and programs are consistently applied where relevant and up to date with labour law regulations. As a manager, they are the ultimately accountable in ensuring that each leader has the right level of support in critical moments wherever needed (e.g., performance, grievance, disciplinary, conflict), coaching, supporting and even leading complex case management for senior leaders where needed.
Job Responsibility:
Liaison & Country Contact: First point of contact for global teams where support onsite is required
Oversee relevant input and support on knowledge management requirements to enable our Service Delivery Model
Land PEx and HR transformation on the ground, with target compliance rate and satisfaction
People & Stakeholder Management Responsibilities: Line management of a team of PX People Partner, ensuring that the team are equipped with right capability and capacity to highest performance standards
Own team’s day to day activities and performance governance with the Hub for people experience service delivery in-market
Support with critical escalations from the team in areas of: Employee relations & conflict resolution
Compliance and legal matters
Complex case management
Country Contact
Employee relations & conflict resolution: Provide coaching and support senior leaders in the organisation
Provide guidance on approach to employee relation cases
Ensure team is up to date on employee relations practices and policies
Lead the proactive identification of trends and coach line managers, recommending solutions to address root causes of issues. This will include building leader and organisation capability where required, to reduce employee relations incidents/issues
Compliance and legal matters: Ensure on-site application of employment law to ensure compliance with legal, fiscal, and regulatory requirements
Ensure on-site hire-to-retire process, ensuring adherence to legal, fiscal, and regulatory standards
Ensure that each employee has the right level of support in critical moments wherever needed (e.g. Key ER cases/escalations)
Complex case management: Ensure consistent application of HR policies and practices to resolve all complex policy matters and decisions across the business, including flexible working, absence and leave management. This is enabled by ensuring an end to end understanding of HR processes
Guide approach on restructuring efforts at the employee level, including conducting severance conversations