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Are you a pet lover with a proven track record of successful leadership? If so, we would like to meet you! We are seeking a General Manager to oversee operations at our thriving grooming business. At Aussie Pet Mobile, we're dedicated to delivering premium grooming services right to our clients' doorsteps. We prioritize the well-being of pets, ensuring every grooming session is a positive, stress-free experience. Our mission is to make grooming convenient while maintaining the highest standards of care for our furry friends. We're looking for a dynamic and experienced General Manager to oversee our mobile pet grooming operations. In this role, you will have the opportunity to grow and develop a team of passionate professionals, drive business growth, and ensure exceptional service delivery. The General Manager must be a strong leader with previous grooming, leadership, customer service, and sales expertise. Your leadership will help keep pets happy, healthy, and well-groomed, embodying our commitment to excellence.
Job Responsibility:
Team Leadership: Hire, develop, retain, train, and inspire a team of groomers, bathers, and future administrative staff
Foster a collaborative and positive work environment, encouraging professional development
Set performance goals and provide regular feedback to team members
Operational Excellence: Coordinate grooming appointments for efficient scheduling and timely service
Oversee inventory management, including grooming supplies and equipment
Maintain high standards of cleanliness and safety in our mobile grooming units
Customer Experience: Interact with clients, addressing their needs, concerns, and feedback with empathy and professionalism
Ensure exceptional customer service, building strong relationships with pet owners
Handle client escalations effectively to maintain satisfaction
Financial Management: Monitor financial performance, including revenue, expenses, and profitability
Develop and execute strategies to optimize business growth and achieve financial targets
Prepare budgets, track expenses, and manage pricing structures
Marketing and Outreach: Collaborate with our marketing team to promote services and attract new clients to ensure ongoing conversions
Participate in community events, networking, and partnerships to enhance brand visibility
Leverage social media and other channels to engage with pet owners
Requirements:
Proven experience in pet grooming and related roles
Strong leadership skills with the ability to motivate and inspire a team
Excellent organizational, communication, and problem-solving abilities
Passion for animals and a commitment to their well-being
What we offer:
Bonus based on performance
Competitive salary
Paid time off
Training & development
Competitive salary and commission on grooms
Opportunity to grow and scale a pet grooming business
Guidance from Industry Experts: Personal mentorship from a seasoned owner
Comprehensive Benefits: Including medical, dental, and vision insurance
Wellness and Leave: Generous vacation and paid time off
Equipment and Training: Company-provided workwear, VOIP phone, and professional training
Healthy Workplace: Work with a team of dedicated pet lovers who share your passion
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