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Pet Claims Handler

admiralgroup.co.uk Logo

Admiral Group Plc

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Location:
United Kingdom , Peterborough

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Category:
Insurance

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Contract Type:
Not provided

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Salary:

Not provided
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Job Description:

We’re looking for a new Pet Claims Handlers to join our new Admiral Pet Claims Business! This is going to be an exciting and dynamic department, that needs an energetic and confident professional to help support us during this time of growth and innovation. This role would be perfect for an ambitious and multi-talented person who is looking to begin their career within Claims and the wider UK insurance sector and would be responsible for dealing with a portfolio of our Admiral claims and newly acquired MoreThan business. The successful candidate will be responsible for providing customer-facing claims assessment services within new Claims processing teams based in Peterborough and will support the department in ensuring we follow industry best practice & internal group policy in our dealings with our customers and vet practices, as well as maximising the benefits that these suppliers bring to the business. The successful colleague would managing a mixed portfolio of Pet Claims and engaging with customers and suppliers via a range of communication channels.

Job Responsibility:

  • Assess Pet Insurance claims up to £10,000 in value (mixture of 'New' and 'Continuation' claims)
  • Ensure relevant processes and procedures are followed to facilitate the effective delivery of relevant business change projects
  • Support colleagues to embrace, embed and implement change requirements and deliver excellent performance
  • Engage effectively with all stakeholders to assess and resolving a range of operational and people claims-related submission
  • Engage with internal and external colleagues to support the effective co-ordination of customer and claims-related activity
  • Input into the development of our claims processes and customer journey within our business model to support our continuous improvement

Requirements:

  • Strong desire to build a successful Career with an ambitious and fast-growing organisation
  • Enthusiasm to deliver world-class customer service and go that step further for all of stakeholders
  • Ability to multi-task and operate in a fast-paced environment
  • Strong communication skills and attention to detail
  • High attention to details, accuracy, and quality
  • Ability to prioritize/manage a variety of functions and responsibilities, also quickly identify and provide recommendation on issues
  • Ability to relate, build rapport, supervise and work positively with peer group
What we offer:
  • 33 days holiday (including bank holidays) when they join us, increasing the longer you stay with us, up to a maximum of 38 days (including bank holidays)
  • Option to buy or sell up to an additional five days of annual leave
  • Eligible for up to £3,600 of free shares each year after one year of service

Additional Information:

Job Posted:
January 07, 2026

Employment Type:
Fulltime
Work Type:
Hybrid work
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