Personalisation Experience Manager Job at Sports Direct (London)

New

Personalisation Experience Manager

The Personalisation Experience Manager is responsible for delivering personalise...

Location

United Kingdom , London

Salary:

Not provided

Damart

Expiration Date

Until further notice

Requirements

Experience delivering onsite personalisation or digital optimisation programmes
Experience using personalisation or experimentation platforms
Experience running A/B and multivariate testing programmes
Strong analytical skills with the ability to interpret customer behaviour
Strong stakeholder management and communication skills
Commercial mindset focused on improving customer experience and business performance
Experience managing or mentoring team members

Job Responsibility

Deliver personalised experiences across homepage, PLP, PDP, search, navigation, basket and checkout journeys
Build and manage the onsite personalisation roadmap
Identify customer pain points and opportunities to improve engagement and conversion
Translate customer insight into personalised onsite experiences
Develop hypotheses and testing plans using experimentation methodologies
Analyse results and continuously optimise experiences based on customer behaviour
Work with UX and Product teams to improve digital customer journeys
Work closely with the Audience Manager to ensure onsite experiences utilise the most effective customer segments
Partner with Trading teams to align experiences with commercial priorities
Collaborate with CRM to ensure consistent customer experiences across channels

What we offer

Frasers Champion
Retail Reconnect
Fearless 1200
Frasers Fit
Retail Trust

Fulltime

Guest Experience Manager

Define and elevate the guest journey. As a Guest Experience Manager, you will le...

Location

Singapore , Singapore

Salary:

Not provided

Four Seasons

Expiration Date

Until further notice

Requirements

Degree or Diploma in Hospitality, Business, or related field
Proven leadership experience in luxury hospitality or front office
Strong commercial awareness with the ability to link guest experience to performance outcomes
Exceptional interpersonal and influencing skills across all levels
Strategic mindset with the ability to translate insights into action
High level of emotional intelligence, professionalism, and attention to detail

Job Responsibility

Own and drive the overall guest experience strategy, ensuring consistency and excellence across all touchpoints
Build deep relationships with VIP and Special Attention guests, curating highly personalised and memorable stays
Lead, develop, and inspire the Guest Experience team—building capability, accountability, and service culture
Oversee VIP arrivals, lobby experience, and cross-department alignment to ensure flawless execution
Analyse guest feedback, identify trends, and implement forward-thinking initiatives to continuously elevate service
Champion guest recognition programmes and introduce innovative, experience-led offerings
Manage complex guest situations with discretion, confidence, and strong service recovery leadership
Partner with senior leadership on reporting, budgeting, and strategic planning for the department

What we offer

Career growth opportunities
Unique strong culture
Best-in-industry training
Complimentary stays at Four Seasons properties (based on availability), with discounted meals
Paid holidays/vacation
Dental and medical/life insurance
Employee service awards/Birthday Gift
Annual employee party/social and sporting events
Complimentary meals in dedicated employee restaurant

Fulltime

Guest Experience Manager

This role is the heartbeat of the hotel operation, gracefully leading the day-to...

Location

Australia , Melbourne

Salary:

Not provided

Marriott Bonvoy

Expiration Date

Until further notice

Requirements

Experience with OPERA property management system or similar
Relevant experience in a similar managerial role such as Front Office Duty Manager or a Senior Front Office Supervisor
Enthusiastic to escalate your career in Melbourne's iconic new luxury hotel, the tallest hotel in the southern hemisphere
First aid and RSA accredited or willing to be prior to commencement
Self-motivated, driven and energized in a fast-paced environment
Armed with smart solutions and a can-do attitude

Job Responsibility

Manage day-to-day Front Office operations and ensure the quality and standards of the hotel are met
Lead every aspect of the guest experience journey from beginning to end, creating meaningful moments that go beyond expectations to leave a lasting impression
Deliver a true culture of exceptional service, with room to truly personalise the guest experience in a meaningful way
Continuously seek opportunities to innovate and improve The Ritz-Carlton, Melbourne experience and ensure updated procedure documents reflect this
Assist guests arriving and departing the hotel through the check in and departure process
Handle general enquiries whilst going above and beyond with each guest experience
Handle complaints, settling disputes, and resolving grievances and conflicts by negotiating with relevant parties
Supervise staffing levels to ensure that guest service, operational needs and financial objectives are met focusing on attention to detail
Build and strengthen relationships with existing and new guests, exhibiting our legendary service and enabling future bookings
Be an expert on the hotel and surrounding area, know it inside and out to exceed guest expectations

What we offer

Exclusive discounts hotel stays at all Marriott International properties for you, your family and friends
Exclusive discounts on Food and Beverage for you at Marriott International properties
Exclusive retail discounts through our mPerks platform achieving savings on you daily purchases such as at both major supermarket retailers or purchases a little less essential as well
Grow, develop, and progress with internationally recognised training programs, unlimited strategic development and exciting career opportunities within The Ritz-Carlton or the wider Marriott International portfolio
Genuine care for associates' physical, emotional and financial wellbeing through our Employee Assistance Program
Work for the largest and leading hotel company in the world which values equality, diversity and inclusiveness

Fulltime

Guest Experience Manager

Define and elevate the guest journey. As a Guest Experience Manager, you will le...

Location

Singapore , Singapore

Salary:

Not provided

Four Seasons

Expiration Date

Until further notice

Requirements

Degree or Diploma in Hospitality, Business, or related field
Proven leadership experience in luxury hospitality or front office
Strong commercial awareness with the ability to link guest experience to performance outcomes
Exceptional interpersonal and influencing skills across all levels
Strategic mindset with the ability to translate insights into action
High level of emotional intelligence, professionalism, and attention to detail

Job Responsibility

Own and drive the overall guest experience strategy, ensuring consistency and excellence across all touchpoints
Build deep relationships with VIP and Special Attention guests, curating highly personalised and memorable stays
Lead, develop, and inspire the Guest Experience team—building capability, accountability, and service culture
Oversee VIP arrivals, lobby experience, and cross-department alignment to ensure flawless execution
Analyse guest feedback, identify trends, and implement forward-thinking initiatives to continuously elevate service
Champion guest recognition programmes and introduce innovative, experience-led offerings
Manage complex guest situations with discretion, confidence, and strong service recovery leadership
Partner with senior leadership on reporting, budgeting, and strategic planning for the department

What we offer

Career growth opportunities
Unique strong culture
Best-in-industry training
Complimentary stays at Four Seasons properties (based on availability), with discounted meals
Paid holidays/vacation
Dental and medical/life insurance
Employee service awards/Birthday Gift
Annual employee party/social and sporting events
Complimentary meals in dedicated employee restaurant

Fulltime

Customer Experience Manager

At this organisation, they pride ourselves on thier unwavering commitment to qua...

Location

United Kingdom , London

Salary:

35000.00 - 40000.00 GBP / Year

Office Angels

Expiration Date

Until further notice

Requirements

Proven experience in premium or luxury retail and eCommerce customer service
Comfortable working autonomously, with a high level of ownership and accountability
Previous experience managing a customer service team, with a vision for scaling the function
Confident in delivering highly personalised service to VIP clients
Background in luxury personal shopping or VIP sales is a plus
Exceptionally organised, detail-focused, and calm under pressure
A natural communicator with excellent written and verbal skills, sensitive to brand tone
Professional, personable, and service-driven, with a genuine passion for fashion and craftsmanship

Job Responsibility

Deliver exceptional customer service to a global clientele across email, phone, and digital platforms
Manage all customer inquiries, orders, aftersales support, and issue resolutions with professionalism and care
Provide confident product knowledge and styling guidance to support sales and boost client confidence
Build and maintain long-term client relationships, ensuring a considered experience from start to finish
Serve as a trusted contact throughout the eCommerce conversion funnel, facilitating informed decision-making
Ensure all communications resonate with our brand values and commitment to excellence
Collaborate with eCommerce, Retail, and other teams to create a unified customer experience
Proactively manage ongoing inquiries and orders, tracking them effectively
Share insights on customer service performance in weekly meetings and prepare structured monthly reports
Lay the groundwork for future growth of the Customer Service department, establishing processes and best practices

Fulltime

Guest Experience Manager

As Guest Experience Manager, you will oversee the intentional coordination of th...

Location

United Kingdom , London

Salary:

52500.00 GBP / Year

Four Seasons

Expiration Date

Until further notice

Requirements

Strong background in Guest Experience, Front Office, Concierge, or Rooms Division leadership
Proven ability to manage complex service recovery situations with empathy and confidence
High emotional intelligence with excellent communication and interpersonal skills
Comfortable working with guest experience systems, data, and performance metrics
Ability to influence cross functional teams and drive accountability
Flexible and adaptable approach within a guest focused environment
Right to Work in the UK

Job Responsibility

Lead and continuously enhance the end to end guest journey with a strong focus on personalisation and emotional engagement
Oversee the experience of select and priority guests, ensuring accurate coordination and exceptional delivery
Partner with operational leaders to ensure consistent service execution across all departments
Act as the primary point of escalation for complex guest concerns and service recovery cases
Analyse guest feedback, satisfaction scores, and sentiment data to identify trends and drive improvement
Communicate guest preferences, arrivals, and special occasions accurately and in a timely manner
Lead and influence teams involved in personalised service delivery
Coach and support leaders and employees on guest experience behaviours and recognition standards
Champion Four Seasons brand values and service culture across the hotel

What we offer

Excellent training and clearly defined career development pathways
Strong internal progression opportunities across London and the global Four Seasons portfolio
Holiday entitlement increasing with service up to 33 days
Company Sick Pay, increasing with service
Life insurance while on duty
Up to 20 complimentary nights at Four Seasons Hotels and Resorts worldwide, increasing with service, as well as heavily discounted rates at all properties
50% discount across UK Four Seasons food and beverage outlets from day one for up to four guests
Complimentary meals while on duty in Zest, our staff cafeteria, with refreshments available throughout the day
Access to Wellhub, giving you access to all-in-one subscriptions provide access to gyms, support for fitness, mindfulness, therapy, nutrition and sleep
Bupa Dental Cover or Bupa Cash Plan

Fulltime

Product Manager - Personalisation Decision Engine

In the role of Product Manager - Personalisation Decision Engine (9-month fixed-...

Location

Australia , Surry Hills (Sydney)

Salary:

Not provided

Woolworths Supermarkets

Expiration Date

Until further notice

Requirements

Proven experience in product management, ideally in the domain of Data Science, Data-Driven Personalisation or Marketing Digital Products
A demonstrable track record of successfully building platform components and running operational activities, with significant business results
Deep understanding of Agile methodologies and experience working in an Agile environment
Excellent communication, interpersonal, and stakeholder management skills, with the ability to influence and inspire at all levels of an organisation
Strong analytical and problem-solving skills, along with prioritisation and commercial acumen

Job Responsibility

Collaborative End-to-end Design & Delivery: Partner closely with experts in engineering, data, channel delivery to validate, design and deliver engine initiatives
Change Leadership: Support driving change through strong stakeholder engagement and clear communication
Connected Ecosystem Thinking: Ensure delivered initiatives are fit-for-purpose, connected and integrated with the broader offers and communications ecosystem
Operational Excellence: Build for automation, scale, low-touch operations and autonomous learning by designing engines capability and processes that are streamlined and robust. Establishing clear operational processes, observability standards, runbooks, version control of engine components that allow the platform to operate with consistency and confidence

What we offer

A commitment to flexibility through a hybrid working model
High-impact role supporting our teams who enrich our communities
A global business with endless career possibilities around every corner and across every discipline - with valuable exposure to a vast and exciting business network
A range of programs to help you prioritise and manage your wellbeing, including 24/7 access to the Sonder app
A progressive and competitive leave policy that gives you more space for what matters to you
Team discounts across our range of Woolworths Group brands you know and love and a robust rewards program that celebrates and incentivises purpose-driven work

Fulltime

New

Sen Teaching Assistant

SEN Teaching Assistant | Specialist Support | Local SEND Settings Position: Full...

Location

United Kingdom , Bristol

Salary:

89.00 - 95.00 GBP / Day

Randstad

Expiration Date

July 25, 2026

Requirements

Non Teaching
121 teaching experience
ability to communicate with parents
ability to work well under pressure
able to inspire
be a role model
building rapport with children
career driven
communication
effective discipline

Job Responsibility

Tailored Support: Work 1:1 or in small groups to make learning accessible, using sensory play, visual timetables, and personalised communication tools
Specialist Career Growth: Gain invaluable experience in a field that is in high demand
Meaningful Work: Experience the immense reward of helping a student reach a milestone
Personalised Learning: Follow and implement EHCP goals, adapting classroom activities to meet the specific sensory and cognitive needs of the student
Communication Support: Utilise alternative communication methods such as PECS, Makaton, or AAC devices to give every child a voice
Emotional Regulation: Act as a "calm consistent" presence, recognising early signs of distress and using sensory breaks or de-escalation strategies to support the student's wellbeing
Collaborative Care: Work closely with the Class Teacher, SENCO, and external therapists to ensure a holistic approach to the child's development and safety

What we offer

PAYE
Referral Bonus
Weekly Pay
training and education
Safeguarding & Prevent

Fulltime

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Personalisation Experience Manager

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