Personal Vacation Planner Agent Job at Carnival Cruises (Miramar)

Job Description

This outbound telephone sales position provides you with a database of guests with whom you will build relationships to drive sales. These warm leads consist of guests actively planning a cruise, past guests, and individuals that have expressed an interest in cruising with Carnival. This is a high-volume, fast-paced sales environment where quotas and metrics must be achieved. Enjoy a flexible schedule after the first year, unlimited earning potential, and a highly-engaging and supportive work environment.

Job Responsibility

Initiating conversations through calls, texts and approved communication channels to drive sales, acting on leads and/or prospects
Present cruise products and make travel recommendations
Establish and maintain customer relationships by delivering excellent customer service, meeting customer needs and expectations to meet/exceed sales goals
Maintain the Customer Relationship Management (CRM) database and build relationships with new/existing guests to close sales
Participate in mandatory trainings and meetings to stay current with knowledge of products to present cruise product features, benefits, and pricing
Perform other job-related functions as assigned

Requirements

Minimum High School Diploma or GED
Inside / outside field 1 year sales experience with proven sales success
Experience developing new business and new accounts with a customer service background
Proficient in Microsoft Office Suite
Results and goal-oriented sales professional with excellent verbal and written communication skills
Excellent interpersonal skills
Superior prospecting, presentation and closing skills
Comfortable working in an environment requiring achievement of monthly sales targets and goals
Effective time management, organizational and multi-tasking skills
Ability to maintain strong working knowledge of cruise products
Ability to work independently and manage our Customer Relationship Management (CRM) system
Good problem-solving skills
Consistent and reliable attendance and punctuality are essential functions of the job
Must be fluent in English and be able to read, write and articulate in English
For internal interest, one must be in good standing with no verbal, written, or final warning
Must reside in FL, GA, TX, NC

What we offer

Cost-effective medical, dental and vision plans
Employee Assistance Program and other mental health resources
Company paid term life insurance and disability coverage
401(k) plan that includes a company match
Employee Stock Purchase plan
Holidays – All full-time employees receive days off for 8 company-wide holidays, plus 2 floating holidays
Vacation Time – All full-time employees at the manager and below level start with 14 days/year
Sick Time – All full-time employees receive 80 hours of sick time each year
Complementary stand-by cruises, employee discounts on confirmed cruises, plus special rates for family and friends
Personal and professional learning and development resources including tuition reimbursement

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Personal Vacation Planner Agent

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