Personal Shopping Assistant

• Deliver extraordinary customer experiences with the aim to overachieve sales plans
• Build and manage relationships with clients
• Support the Personal Shopper and team with preparation, administration, and aftercare of client appointments
• Assist with appointments from set up to clearing away
• Process orders, pre-orders and reservations
• Expand product knowledge to support shoppers in creating a memorable experience
• Deal with clients from all walks of life and build strong working relationships with stakeholders and brand partners
• Manage customer correspondence through social channels, messaging or calls
• Design and create Instagram content

• Experience in designing and creating Instagram content that delights and educates the follower
• Demonstrate strong organisational skills, communication skills, flexibility, brand knowledge and passion for luxury products and service
• Have great attention to detail, be agile, a quick thinker and versatile
• Have a high calibre of personal flair and style and a genuine passion for service
• Use your natural curiosity to stay ahead of the latest trends
• Build and manage relationships with clients
• Support the Personal Shopper along with the rest of the team, assuring smooth preparation, administration, and aftercare of client appointments
• Process orders, pre-orders and reservations of product where required
• Support the Personal Shopper to manage all customer correspondence, whether it be through social channels, messaging or calls

Competitive plus benefits