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Personal Shopper

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Selfridges

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Location:
United Kingdom , London

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Category:

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Contract Type:
Not provided

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Salary:

Not provided

Job Description:

As a Personal Shopper, you will be responsible for supporting and developing relationships with Selfridges’ aspirational and Tier 1 VIP personal shopping clients, including our VSPs, all other Unlocked tiers and other newly engaged guests. You will demonstrate good networking and relationship-building skills, with a focus on learning and development to expand your client base through both existing and new customer relationships. You will uphold strong service standards, professionalism, and discretion, delivering elevated styling appointments tailored to each client’s needs. With a growing knowledge across Selfridges’ product categories, you will drive good cross-category and own bought sales while continuing to build your expertise in luxury retail.

Job Responsibility:

  • Nurture and develop relationships to generate new business with a focus on international, high potential and high net worth clients
  • Recognise potential events either in store or offsite to further our client base and pro-actively approaching individuals and corporations
  • Generate ideas and implement plans to develop business opportunities and drive productivity, sales and profit across own bought and concession businesses
  • Demonstrate a commercial mind set and outlook to stay responsive to customer needs, sharing inspiration in immediate & wider team
  • Monitor customer service satisfaction and spend, suggesting improvements where necessary
  • Partner with key stakeholders at store events and through other commercial opportunities
  • Act as an ambassador for Selfridges Personal Shopping both internally and externally
  • Work confidently and collaboratively with various departments
  • Stay ahead of the latest trends by taking every opportunity to expand your product knowledge, and being aware of competitor activity

Requirements:

  • Proven portfolio of loyal, high-value clients
  • In-depth knowledge of customer base, brands, services, and client lifestyles
  • Confident in managing complexity with a calm and professional approach
  • Proactive in seizing opportunities to build customer relationships
  • Expert in luxury lifestyle
  • Excellent communicator and influencer
  • Strong commercial acumen, target and performance driven
  • Understanding of retail and client KPIs
  • Ability to act as a brand ambassador, demonstrating values and behaviours

Additional Information:

Job Posted:
March 21, 2026

Expiration:
April 12, 2026

Employment Type:
Fulltime
Work Type:
On-site work
Job Link Share:

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