This list contains only the countries for which job offers have been published in the selected language (e.g., in the French version, only job offers written in French are displayed, and in the English version, only those in English).
As a Personal Shopper, you will be responsible for supporting and developing relationships with Selfridges’ aspirational and Tier 1 VIP personal shopping clients, including our VSPs, all other Unlocked tiers and other newly engaged guests. You will demonstrate good networking and relationship-building skills, with a focus on learning and development to expand your client base through both existing and new customer relationships. You will uphold strong service standards, professionalism, and discretion, delivering elevated styling appointments tailored to each client’s needs. With a growing knowledge across Selfridges’ product categories, you will drive good cross-category and own bought sales while continuing to build your expertise in luxury retail.
Job Responsibility:
Nurture and develop relationships to generate new business with a focus on international, high potential and high net worth clients
Recognise potential events either in store or offsite to further our client base and pro-actively approaching individuals and corporations
Generate ideas and implement plans to develop business opportunities and drive productivity, sales and profit across own bought and concession businesses
Demonstrate a commercial mind set and outlook to stay responsive to customer needs, sharing inspiration in immediate & wider team
Monitor customer service satisfaction and spend, suggesting improvements where necessary
Partner with key stakeholders at store events and through other commercial opportunities
Act as an ambassador for Selfridges Personal Shopping both internally and externally
Work confidently and collaboratively with various departments
Stay ahead of the latest trends by taking every opportunity to expand your product knowledge, and being aware of competitor activity
Requirements:
Proven portfolio of loyal, high-value clients
In-depth knowledge of customer base, brands, services, and client lifestyles
Confident in managing complexity with a calm and professional approach
Proactive in seizing opportunities to build customer relationships
Expert in luxury lifestyle
Excellent communicator and influencer
Strong commercial acumen, target and performance driven
Understanding of retail and client KPIs
Ability to act as a brand ambassador, demonstrating values and behaviours