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Personal Lines / Customer Service Advisor

https://www.lawesrecruitment.co.uk Logo

Lawes Consulting Group

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Location:
United Kingdom , Cornwall

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Category:

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Contract Type:
Employment contract

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Salary:

25000.00 GBP / Year

Job Description:

A new position is being created for a Personal Lines to focus on acting as a Customer Adviser on specific nominated accounts and to support other members of the division on accounts as and when appropriate. The role involves managing a range of customer enquiries via telephone, email and post always providing excellent customer service, developing the account through existing client contacts and contributing to maximising growth through converting new business enquiries, cross sale and up sale of relevant ancillary products.

Job Responsibility:

  • Act as a Customer Adviser on specific nominated accounts
  • Manage a range of customer enquiries via telephone, email and post
  • Develop the account through existing client contacts
  • Contribute to maximising growth through converting new business enquiries, cross sale and up sale of relevant ancillary products
  • Shared responsibility for achievement of the business plan and budget of the Division
  • Operate within the Company’s systems and procedures
  • Check policy documents for accuracy and breadth of cover
  • Provide assistance to the Claims department with any relevant claims
  • Update client records with accurate information received from insurers
  • Transfer of copy and documents into the client electronic file
  • Promote and support the Division both internally and externally

Requirements:

  • Organised
  • Self-motivated
  • Ability to multitask
  • Excellent interpersonal and communication skills
  • Good technical knowledge – in specific areas needed e.g. Motor, home, travel

Additional Information:

Job Posted:
March 27, 2025

Employment Type:
Fulltime
Work Type:
On-site work
Job Link Share:

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