Personal Lines / Customer Service Advisor Job at Lawes Consulting Group (Cornwall)

Personal Lines / Customer Service Advisor

A new position is being created for a Personal Lines to focus on acting as a Cus...

Location

United Kingdom , Ipswich

Salary:

25000.00 GBP / Year

Lawes Consulting Group

Expiration Date

Until further notice

Requirements

Organised
Self-motivated
Ability to multitask
Excellent interpersonal and communication skills
Good technical knowledge – in specific areas needed e.g. Motor, home, travel

Job Responsibility

Act as a Customer Adviser on specific nominated accounts
Manage a range of customer enquiries via telephone, email and post
Develop the account through existing client contacts
Shared responsibility for achievement of the business plan and budget of the Division
Ensure operation within the Company’s systems and procedures
Check policy documents for accuracy and breadth of cover
Provide assistance to the Claims department with any relevant claims
Updating client records with accurate information received from insurers
Transfer of copy and documents into the client electronic file
Promote and support the Division both internally and externally

Fulltime

Personal Lines Advisor

We are working with a leading insurance broker who has an opportunity for a Pers...

Location

United Kingdom , Buckinghamshire

Salary:

25000.00 - 30000.00 GBP / Month

Lawes Consulting Group

Expiration Date

Until further notice

Requirements

Experience with home and motor insurance policies
Highly motivated and efficient
Excellent customer service
Ability to handle a variety of communication channels (telephone, email, post)
Strong organisational skills for managing and updating client records
Sales-oriented mindset for upselling and cross-selling products
Willingness to pursue professional qualifications (Cert CII)

Job Responsibility

Act as a Customer Adviser on specific nominated accounts and support other members of the division
Manage a range of customer enquiries via telephone, email and post always providing excellent customer service
Develop the account through existing client contacts and contribute to maximising growth through converting new business enquiries, cross sale and up sale of relevant ancillary products
Provide assistance to the Claims department with any relevant claims
Update client records with accurate information received from insurers including new business, adjustments and renewals
Transfer copy and documents into the client electronic file
Maintain good credit control within client portfolio
Ensure advice meets clients’ requirements and recommendations are documented

Fulltime

HNW Client Handler / Client Advisor

We are seeking an experienced Personal Lines insurance professional with a passi...

Location

United Kingdom , Richmond

Salary:

35000.00 - 45000.00 GBP / Year

Lawes Consulting Group

Expiration Date

Until further notice

Requirements

A technically strong understanding of Personal Lines products
Experience of using the Acturis broking system (nice to have)
Cert CII qualified or prepared to commit to your Cert journey (nice to have)
Agile and intuitive thinking
an ability to make decisions quickly and confidently
Effective organisation, accuracy, and attention to detail
Solid workload management skills
Excellent level of written and verbal communication
Ability to demonstrate exceptional levels of integrity and discretion at all times
Passion, energy, and a strong customer service ethos

Job Responsibility

Provide a positive client experience through careful and tailored communication
Manage renewals with accuracy and certainty
Confidently deal with policy adjustments, renewal invitations, and placing policies
Assist with new business and identify cross-selling and upselling opportunities
Manage your own book of business, ensuring insurance needs are met

Fulltime

Parts Sales Advisor

To assist the Parts Manager and the rest of the parts team in delivering the tar...

Location

United Kingdom , Churchstoke

Salary:

Not provided

RVW Pugh

Expiration Date

Until further notice

Requirements

Computer skills (Office packages)
Maths to GCSE level and experience in working with figures
Team-orientated
Experience in dealing/negotiating with customers: handling queries, selling, resolving issues
Ability to prioritise and handle multiple tasks
Flexible and pro-active
Eye for detail

Job Responsibility

To participate in and to assist the Parts Manager in implementing all parts sales and marketing initiatives, as per the business plan and/or marketing calendar
To ensure the showroom (including displays and their contents) are being kept tidy and refreshed on an on-going basis to encourage customer browsing. This includes the proper pricing and display of all retail products and special offers, the display of the relevant posters, and ensuring the proper levels of cleanliness
To make the Parts Manager aware of any discrepancies regarding stocking levels, part numbers, buying and selling prices, bin locations, etc
To ensure that all items supplied to customers are invoiced correctly and in a timely manner
Maintain and nurture existing and prospective customer relationships
To serve customers in the depot shop with queries and sales, taking payment for goods
Maximise front counter and back counter trade and telephone sales. There may be a degree of online admin work with eBay and internet shop
Responsible for daily ordering of parts requested by customers (VORs) and be involved In discussions with parts manager to ascertain if an immobilised VOR order is required
Responsible for ordering of parts to maximise customer fill whilst considering stock turn, as to avoid VORs where possible (unless a customer request demands a VOR action)
To ensure all physical stock checks are carried out as per the stock check standard

Fulltime

Personal Line Insurance Advisor

We are seeking a highly motivated and dependable individual to join a leading na...

Location

Canada , Happy Valley-Goose Bay

Salary:

40000.00 - 52000.00 CAD / Year

Randstad

Expiration Date

March 02, 2026

Requirements

Strong sales acumen
Excellent customer service personality
Financial background
High School Diploma or Post-Secondary Education
Willingness to dedicate two weeks to study and obtain the Newfoundland General Insurance License
Proficient in MS Office (Word, Excel, Outlook)
Comfortable rapidly adapting to new technology platforms (Broker Management Systems)
Demonstrated 'Can Do' attitude with ability and motivation to successfully upsell and cross-sell policies
High reliability, availability, and accountability
Proven ability to handle multiple priorities and transition smoothly between tasks under stress

Job Responsibility

Actively upsell and cross-sell insurance packages (home and auto) to existing clients
Draw new business into the office
Participate in community promotion and potential cold-calling efforts
Serve existing policies, conduct needs assessments, process renewals, and handle retention calls
Write new policies, seek underwriting approval, and communicate with Underwriters and Adjusters to discuss guidelines and policy changes
Maintain the office operations
Utilize broker management systems (like EPIC) and specialized databases to accurately process changes, issue certificates, and maintain records
Answer and manage a high volume of approximately 12–15 inbound calls and walk-in clients per day, aiming to answer calls within 20 seconds

What we offer

Performance-based bonus component
Registered Retirement Savings Plan (RRSP) with a generous company matching program
Full Licensing Provided: We cover and pay for the 2-week licensing program and Newfoundland General Insurance License exam (one re-write instance may be available)
Comprehensive Training: Access to a 6-week Foundation Program for hands-on, full-cycle insurance training
Strong sales incentive and bonus structure
Access to flexible health/dental benefits
3 weeks vacation + 3 personal days
Company matching on the Employee Share Purchase Plan (ESPP)
Long-term permanent role with a nationally recognized firm (subsidiary of Intact)
Opportunity to be the local expert and actively participate in community events

Fulltime

Retail Sales Advisor

Join our retail teams to be the friendly face our customers see as they walk int...

Location

United Kingdom , Manchester

Salary:

12.85 GBP / Hour

Vodafone

Expiration Date

Until further notice

Requirements

Enthusiastic, energetic and driven
Excited around delivering exceptional service to Vodafone customers and take personal ownership for meeting their needs
Able to own the end-to-end sales process, with the ability to identify the right opportunities for additional services
Level-headed
Provide customers an expert knowledge of Vodafone products, services, and processes

Job Responsibility

Deliver a consistently brilliant shopping experience to every customer, every time
Approach every interaction with customers as an opportunity to increase revenue and customer experience, using solution-based selling and offering products and services that meet the customer’s needs
Focus on getting things right the first time while aiming to exceed your sales goals, both individually and as part of the team
Deliver outstanding service and take personal responsibility for meeting each customer’s needs
Make it easy for customers by giving clear, accurate, and relevant information so they can feel confident in their decisions
Meet and work towards exceeding your sales targets while staying compliant with key metrics
Follow all company and regulatory policies and guidelines in line with FCA (Financial Conduct Authority)
Provide expert knowledge of Vodafone products, services, and processes and their unique selling points throughout a customer’s relationship with us

What we offer

Great pay
Bonuses
Up to 28 days off plus bank holidays
Paid time for charity work
Discounts
Vouchers
A pension plan
Amazing learning tools
Top-notch parental leave policies

Parttime

Part Time Retail Sales Advisor

Working for Swatch you will be part of a strong and expanding retail network and...

Location

United Kingdom , Birmingham

Salary:

Not provided

Swatch Group

Expiration Date

Until further notice

Requirements

Positive and outgoing with the ability to naturally converse with customers
Passionate about providing exceptional customer service, committed to understanding a customer’s needs/expectations with a strong desire to exceed them
Adaptable with the ability to build strong working relationships within small teams
Excited to learn about Swatch products and gain a technical understanding of our ranges

Job Responsibility

Greet and serve all customers providing a friendly service and delivering a full and memorable experience
Ensure familiarity with the product range, past and present, so that customers can be provided with as much detail as necessary
Ensure good knowledge of all functions of watches and other products
Provide reliable information to customers in all matters relating to sales and customer service
Help display merchandise as directed
Contribute to the store reaching its monthly, quarterly and annual sales targets
Deliver exceptional customer service to every customer, every time. Whether by email, over the phone, or in person in the Store
Assist in controlling shrinkage by attentive action on the shop floor, merchandise handling, accident prevention and careful operation of the till and administration policies and procedures
Maintain/build a general awareness of products and security hot spots
Follow Company policy and procedures for opening/closing the store

Parttime

Retail Sales Advisor

Join our retail teams to be the friendly face our customers see as they walk int...

Location

United Kingdom , Manchester

Salary:

12.85 GBP / Hour

Vodafone

Expiration Date

Until further notice

Requirements

Enthusiastic, energetic and driven
Excited around delivering exceptional service to Vodafone customers and take personal ownership for meeting their needs
Able to own the end-to-end sales process, with the ability to identify the right opportunities for additional services
Provide expert knowledge of Vodafone products, services, and processes

Job Responsibility

Deliver a consistently brilliant shopping experience to every customer, every time
Approach every interaction with customers as an opportunity to increase revenue and customer experience, using solution-based selling and offering products and services that meet the customer’s needs
Focus on getting things right the first time while aiming to exceed your sales goals, both individually and as part of the team
Deliver outstanding service and take personal responsibility for meeting each customer’s needs
Make it easy for customers by giving clear, accurate, and relevant information so they can feel confident in their decisions
Meet and work towards exceeding your sales targets while staying compliant with key metrics
Do the right thing by following all company and regulatory policies and guidelines in line with FCA (Financial Conduct Authority)
Provide expert knowledge of Vodafone products, services, and processes and their unique selling points throughout a customer’s relationship with us

What we offer

Bonus
VodafoneThree benefits
Up to 28 days off plus bank holidays
Paid time for charity work
Discounts
Vouchers
Pension plan
Amazing learning tools
Top-notch parental leave policies

Parttime

Personal Lines / Customer Service Advisor

Lawes Consulting Group

Location:
United Kingdom , Cornwall

Category:
Insurance

Contract Type:
Employment contract

Salary:

Job Description:

Job Responsibility:

Requirements:

Additional Information:

Job Posted:
March 27, 2025

Looking for more opportunities? Search for other job offers that match your skills and interests.

Similar Jobs for Personal Lines / Customer Service Advisor