Personal Lines / Customer Service Advisor Job at Lawes Consulting Group (Ipswich)

Personal Lines / Customer Service Advisor

A new position is being created for a Personal Lines to focus on acting as a Cus...

Location

United Kingdom , Cornwall

Salary:

25000.00 GBP / Year

Lawes Consulting Group

Expiration Date

Until further notice

Requirements

Organised
Self-motivated
Ability to multitask
Excellent interpersonal and communication skills
Good technical knowledge – in specific areas needed e.g. Motor, home, travel

Job Responsibility

Act as a Customer Adviser on specific nominated accounts
Manage a range of customer enquiries via telephone, email and post
Develop the account through existing client contacts
Contribute to maximising growth through converting new business enquiries, cross sale and up sale of relevant ancillary products
Shared responsibility for achievement of the business plan and budget of the Division
Operate within the Company’s systems and procedures
Check policy documents for accuracy and breadth of cover
Provide assistance to the Claims department with any relevant claims
Update client records with accurate information received from insurers
Transfer of copy and documents into the client electronic file

Fulltime

Personal Lines Advisor

We are working with a leading insurance broker who has an opportunity for a Pers...

Location

United Kingdom , Buckinghamshire

Salary:

25000.00 - 30000.00 GBP / Month

Lawes Consulting Group

Expiration Date

Until further notice

Requirements

Experience with home and motor insurance policies
Highly motivated and efficient
Excellent customer service
Ability to handle a variety of communication channels (telephone, email, post)
Strong organisational skills for managing and updating client records
Sales-oriented mindset for upselling and cross-selling products
Willingness to pursue professional qualifications (Cert CII)

Job Responsibility

Act as a Customer Adviser on specific nominated accounts and support other members of the division
Manage a range of customer enquiries via telephone, email and post always providing excellent customer service
Develop the account through existing client contacts and contribute to maximising growth through converting new business enquiries, cross sale and up sale of relevant ancillary products
Provide assistance to the Claims department with any relevant claims
Update client records with accurate information received from insurers including new business, adjustments and renewals
Transfer copy and documents into the client electronic file
Maintain good credit control within client portfolio
Ensure advice meets clients’ requirements and recommendations are documented

Fulltime

HNW Client Handler / Client Advisor

We are seeking an experienced Personal Lines insurance professional with a passi...

Location

United Kingdom , Richmond

Salary:

35000.00 - 45000.00 GBP / Year

Lawes Consulting Group

Expiration Date

Until further notice

Requirements

A technically strong understanding of Personal Lines products
Experience of using the Acturis broking system (nice to have)
Cert CII qualified or prepared to commit to your Cert journey (nice to have)
Agile and intuitive thinking
an ability to make decisions quickly and confidently
Effective organisation, accuracy, and attention to detail
Solid workload management skills
Excellent level of written and verbal communication
Ability to demonstrate exceptional levels of integrity and discretion at all times
Passion, energy, and a strong customer service ethos

Job Responsibility

Provide a positive client experience through careful and tailored communication
Manage renewals with accuracy and certainty
Confidently deal with policy adjustments, renewal invitations, and placing policies
Assist with new business and identify cross-selling and upselling opportunities
Manage your own book of business, ensuring insurance needs are met

Fulltime

Parts Sales Advisor

To assist the Parts Manager and the rest of the parts team in delivering the tar...

Location

United Kingdom , Churchstoke

Salary:

Not provided

RVW Pugh

Expiration Date

Until further notice

Requirements

Computer skills (Office packages)
Maths to GCSE level and experience in working with figures
Team-orientated
Experience in dealing/negotiating with customers: handling queries, selling, resolving issues
Ability to prioritise and handle multiple tasks
Flexible and pro-active
Eye for detail

Job Responsibility

To participate in and to assist the Parts Manager in implementing all parts sales and marketing initiatives, as per the business plan and/or marketing calendar
To ensure the showroom (including displays and their contents) are being kept tidy and refreshed on an on-going basis to encourage customer browsing. This includes the proper pricing and display of all retail products and special offers, the display of the relevant posters, and ensuring the proper levels of cleanliness
To make the Parts Manager aware of any discrepancies regarding stocking levels, part numbers, buying and selling prices, bin locations, etc
To ensure that all items supplied to customers are invoiced correctly and in a timely manner
Maintain and nurture existing and prospective customer relationships
To serve customers in the depot shop with queries and sales, taking payment for goods
Maximise front counter and back counter trade and telephone sales. There may be a degree of online admin work with eBay and internet shop
Responsible for daily ordering of parts requested by customers (VORs) and be involved In discussions with parts manager to ascertain if an immobilised VOR order is required
Responsible for ordering of parts to maximise customer fill whilst considering stock turn, as to avoid VORs where possible (unless a customer request demands a VOR action)
To ensure all physical stock checks are carried out as per the stock check standard

Fulltime

Customer Services Advisor

To complete a daily Out Bound Diary, building relationships with Customers, whil...

Location

United Kingdom , Aylesbury

Salary:

Not provided

Webrecruit

Expiration Date

Until further notice

Requirements

Excellent Customer Service Skills
Use of Microsoft Excel for spreadsheets and records
Good teamwork skills
Good communication and relationship building skills
Good product knowledge

Job Responsibility

To complete a daily Out Bound Diary, building relationships with Customers, whilst work on retaining existing accounts, reporting technical faults on behalf of customers, up selling on certain products and introducing new lines
Taking a high volume of incoming calls which include customer complaints, queries, orders etc., contacting potential customers, order processing and arranging deliveries
To ensure high standards of customer services, taking and inputting orders efficiently and accurately
Have the ability to convert Incoming calls to Planned Out-Bound calls
To have a clear and personable telephone manner
Take ownership of solving customer issues through pro-active customer service
To promote the sale of LWC Drinks own brand products
To retain strong relationships with account managers, helping them in acquiring new business and assisting with their administration needs
Building relationships with weekly telesales customers, being a regular point of contact
To promote from our promotional brochure and up sell specific drives

What we offer

A discretionary £2000 bonus may be granted annually, subject to performance against defined KPIs

Fulltime

New

Customer Service Advisor

Join our clients Customer Service Team at the Newcastle Contact Centre to suppor...

Location

United Kingdom , Newcastle upon Tyne

Salary:

10.00 - 15.00 GBP / Hour

Randstad

Expiration Date

May 31, 2026

Requirements

Previous experience in a Call/Contact Centre and Customer Service
Background in Financial Services, Personal Loans, or CRM systems
Strong collaboration, professional communication, and ability to follow strict procedures

Job Responsibility

Acting as the first point of contact for personal loan enquiries via inbound calls
Maintaining up-to-date, precise customer records in a fast-paced environment
Managing sensitive data strictly in line with GDPR requirements
Consistently meeting KPIs, including Average Handling Time and Service Levels

Customer Service Advisor

We have an exciting new opportunity for someone to join us as a Customer Service...

Location

United Kingdom , Rotherham

Salary:

Not provided

Gemini Accident Repair Centres

Expiration Date

Until further notice

Requirements

Greet customers in person and over the phone, handling all enquiries professionally and efficiently
Book customer vehicles for repair, providing accurate estimates of repair timelines
Explain the repair process to customers, ensuring they understand any excess payments, insurance procedures, and estimated completion times
Update customers on the progress of their vehicle repairs, addressing any concerns promptly
Manage complaints effectively, escalating issues to the appropriate person if necessary
Remove the job card from the job pack upon arrival on site and promptly hand it to the VDA or Bodyshop Manager
Maintain a well-organised filing system for job cards, invoices, and associated paperwork
Process payments securely and in line with financial policies
Liaise with insurance companies and accident management companies to process claims efficiently
Following any communication, notes should be made to update the necessary management systems to ensure a clear audit trail

Job Responsibility

To act as the first point of contact for customers, ensuring a seamless experience from booking to vehicle collection
To manage all administrative aspects of the repair process, including courtesy car coordination, invoicing, and customer updates
To handle customer enquiries professionally, maintaining high service standards while adhering to GDPR and company policies

What we offer

30 days holiday including public holidays
Loyalty days added to annual with service
Pension contributions
Recommend a friend technician bonus incentive
Long Service Awards – colleague recognition scheme
Health cash plan and Rewards platform – claim back medical costs & high street discounts
Cycle to work scheme
Free parking
Life insurance
On-site parking

Fulltime

Customer Service Advisor

We have an exciting new opportunity for someone to join us as a Customer Service...

Location

United Kingdom , Manchester

Salary:

Not provided

Gemini Accident Repair Centres

Expiration Date

Until further notice

Requirements

Greet customers in person and over the phone, handling all enquiries professionally and efficiently
Book customer vehicles for repair, providing accurate estimates of repair timelines
Explain the repair process to customers, ensuring they understand any excess payments, insurance procedures, and estimated completion times
Update customers on the progress of their vehicle repairs, addressing any concerns promptly
Manage complaints effectively, escalating issues to the appropriate person if necessary
Maintain a well-organised filing system for job cards, invoices, and associated paperwork
Process payments securely and in line with financial policies
Liaise with insurance companies and accident management companies to process claims efficiently
Arrange and manage courtesy car bookings, ensuring vehicles are available and well-maintained
Ensure that all necessary paperwork is completed before issuing a courtesy car

Job Responsibility

To act as the first point of contact for customers, ensuring a seamless experience from booking to vehicle collection
To manage all administrative aspects of the repair process, including courtesy car coordination, invoicing, and customer updates
To handle customer enquiries professionally, maintaining high service standards while adhering to GDPR and company policies

What we offer

Competitive salary plus team bonus
30 days holiday including public holidays
Loyalty days added to annual with service
Pension contributions
Recommend a friend technician bonus incentive
Long Service Awards – colleague recognition scheme
Health cash plan and Rewards platform – claim back medical costs & high street discounts
Cycle to work scheme
Free parking
Life insurance

Fulltime

Personal Lines / Customer Service Advisor

Lawes Consulting Group

Location:
United Kingdom , Ipswich

Category:
Insurance

Contract Type:
Employment contract

Salary:

Job Description:

Job Responsibility:

Requirements:

Nice to have:

Additional Information:

Job Posted:
March 27, 2025

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