Personal Lines Account Handler Job at Lawes Consulting Group (Edinburgh)

Personal Lines Account Handler

Lawes is currently recruiting for an experienced Personal Lines Account handler ...

Location

United Kingdom , Lancashire

Salary:

32000.00 GBP / Year

Lawes Consulting Group

Expiration Date

Until further notice

Requirements

Proven experience within a similar role
Experience working in a broker environment
Excellent communication and client-facing skills
Strong attention to detail and organisational ability
Knowledge of the Acturis system

Job Responsibility

Maintain an existing portfolio of clients and establish a strong professional relationship
Handle renewals, mid-term-adjustments and new quotes
Dealing with customers through email and telephone
Offering a high standard of customer service at all times

Fulltime

Personal Lines Account Handler

We are seeking a dedicated and motivated professional to join an established ins...

Location

United Kingdom , North London

Salary:

25000.00 - 28000.00 GBP / Year

Lawes Consulting Group

Expiration Date

Until further notice

Requirements

Proven experience in a professional insurance setting, within personal lines account handling
A track record of success in managing client portfolios and delivering results in a fast-paced environment
Strong communication and interpersonal skills, with confidence in client and insurer interactions
Ability to work independently and collaboratively as part of a team
Excellent organisational and time-management abilities to handle multiple priorities
Proficiency in relevant insurance systems/software, policy documentation, and broking tools
Commitment to continuous learning, professional development, and maintaining industry qualifications (e.g., working towards or holding CII qualifications desirable)

Job Responsibility

Manage and service a portfolio of Motor and Home clients, ensuring high standards of retention, renewal, and satisfaction
Collaborate with team members, and stakeholders to achieve organisational goals and deliver effective insurance solutions
Execute day-to-day account handling tasks with precision, attention to detail, and full compliance with company policies, procedures, and industry regulations (including FCA requirements)
Identify cross-selling opportunities, risks, and areas for improvement to develop innovative client-focused solutions
Handle client queries, policy placements, documentation, invoicing, and claims coordination professionally and efficiently
Engage in regular team meetings to discuss client progress, challenges, renewals, and new business opportunities
Manage and prioritise tasks, renewals, and mid-term adjustments to meet deadlines and deliver high-quality outcomes
Collaborate with colleagues, insurers, and clients to ensure alignment, effective execution of placements, and exceptional service
Monitor key performance indicators, client outcomes, and portfolio performance
report as required

What we offer

Opportunities for career growth, advancement, and progression within the organisation
Access to professional development programs, training, and resources (including support for qualifications)
A supportive and inclusive work environment that values diversity, collaboration, and employee wellbeing
Recognition and rewards for outstanding performance and contributions

Fulltime

Account Handler – Commercially Connected Personal Lines

We are seeking a proactive and detail-oriented Account Handler to join our CCPL ...

Location

Ireland , Cork City

Salary:

Not provided

Brown & Brown UK

Expiration Date

Until further notice

Requirements

CIP qualification preferred
4+ years’ experience working within a personal lines function with a deep understanding of personal lines insurance products and processes
Experience getting cover for non-standard policies
Strong interpersonal and communication skills with a customer-first mindset
A high level of attention to detail and an investigative mindset
A collaborative team player who supports teammates and team leaders alike
Excellent time management, with commitment to reliability and productivity
Willingness to take initiative and help drive a positive team culture
Understanding of and compliance with fitness and probity standards and the Minimum Competency Code

Job Responsibility

Deliver exceptional service to commercially connected personal lines customers with professionalism, empathy, and efficiency
Understand customer needs thoroughly through active listening and informed discussions
Carry out robust due diligence on customer risks and identify suitable market options and cover solutions
Ensure all work aligns with internal process steps, compliance standards, and technical accuracy requirements
Collaborate effectively with Commercial Account Directors & Executives to ensure seamless service and account retention
Maintain accurate and clear documentation and file notes in line with system protocols (e.g. Applied Relay)
Recognise and act appropriately in scenarios involving vulnerable customers, always prioritising fairness and customer protection
Act as a subject matter expert for personal lines within the CCPL team and participate in customer meetings when needed
Take responsibility for personal accuracy and learning from errors, asking questions when unsure, and escalating concerns promptly
Contribute positively to a team-focused, professional, and solution-oriented environment

What we offer

A supportive and collaborative team culture
Remote working opportunities
Continuous professional development opportunities
Opportunity to make a real impact within a growing and dynamic business
Competitive salary and benefits package

Fulltime

Commercial Account Handler

We’ve been growing brilliantly in the Yorkshire region and are now looking to ad...

Location

United Kingdom , Leeds; Sheffield

Salary:

Not provided

Brown & Brown UK

Expiration Date

Until further notice

Requirements

Strong working knowledge and appropriate level of technical skills across Commercial Insurance ranging from SME to Corporate Risks across Stand alone Commercial Property, Liability, CAR, Combined / Packages and Professions risks
Strong Communication (both written and verbal), negotiation, influencing, relationship and stakeholder management, time management and IT skills
Working knowledge of relevant broking platforms
Desire to learn and develop as part of a strong team environment
Ideally qualified to Cert CII level (or equivalent)
A full driving licence would also be beneficial but not essential

Job Responsibility

Working on a range of Commercial cases from Mid to Large SME up to some corporate scale cases alongside our Account Executives
Supporting clients across their day to day needs with MTA’s through to Renewal preparation
Working alongside our team of dedicated and passionate Account Executives to assist them with the lifecycle of their clients, from new business quotations through MTAs and on to Renewals
Ensuring all documentation is correct and accurate prior to issuing to clients in line with service level agreements
Maintaining compliance with Group and FCA rules and regulations
Actively managing personal workloads and assisting colleagues where required on larger or more complex cases
Assisting clients with day to day queries on their coverage and providing quotations for additional products / increases in cover where appropriate
Building strong working relationships with clients, underwriters and wider internal / external stakeholders

What we offer

Pension
Holiday – 25 days + Bank Holidays
Death in Service
Fully funded professional qualifications
A client focused team environment where everyone works together to ensure high levels of service

Fulltime

Commercial Account Handler

A progressive commercial insurance broker is seeking an experienced Commercial A...

Location

United Kingdom , Hertfordshire

Salary:

45000.00 GBP / Year

Lawes Consulting Group

Expiration Date

Until further notice

Requirements

Minimum 3 years’ experience in commercial insurance broking
Strong technical knowledge across SME and commercial lines
Experience managing renewals, risk assessment, and client relationships
Excellent written and verbal communication skills
Proficient in Microsoft Office
experience with Acturis desirable
Cert CII qualified
Client-focused, motivated, and consistent in delivering high standards
Innovative and forward-thinking with ideas to improve processes and growth
Personable, organised, and able to manage workload effectively

Job Responsibility

Manage your own renewal book of commercial clients from start to finish, identifying new business and cross-selling opportunities
Prepare and deliver insurer risk presentations and negotiate appropriate cover
Maintain strong client relationships and provide exceptional customer service
Assist Account Executives with larger accounts and client reporting
Ensure compliance with regulatory requirements in all client interactions
Provide technical insurance advice across commercial combined, fleet, marine, professional indemnity, and Directors & Officers lines
Handle claims efficiently and support clients throughout the process

What we offer

Competitive salary package with company bonus scheme
Fully funded CII exams and career development support
Employee benefits including life assurance, income protection, health cash plan, and discounted gym memberships
25 days annual leave
Friendly, professional, and supportive working environment

Fulltime

Senior Rural Insurance Account Handler

A leading insurance provider is seeking a Rural Insurance Account Handler to joi...

Location

United Kingdom , Perth

Salary:

40000.00 GBP / Year

Lawes Consulting Group

Expiration Date

Until further notice

Requirements

Minimum 2 years’ experience in Farm & Estates, Commercial, or Personal Lines Insurance
Strong customer service skills and client-focused approach
Excellent communication, organisational, and relationship-building skills
Good standard of general education
Motivated to pursue professional qualifications

Job Responsibility

Manage a portfolio of rural clients, ensuring high-quality customer service
Build and maintain strong relationships with clients and stakeholders
Handle all aspects of policy servicing, renewals, and endorsements
Support clients with tailored insurance solutions across Farm, Estates, and associated lines
Maintain accurate records and ensure compliance with internal and regulatory standards

What we offer

Career development and support for nationally recognised insurance qualifications
Opportunities for progression in a growing Rural Division
Collaborative, supportive culture
Flexible working and reasonable adjustments available

Fulltime

Household Account Handler

Lawes Consulting are working with an independent insurance brokerage who are loo...

Location

United Kingdom , Kent

Salary:

35000.00 GBP / Year

Lawes Consulting Group

Expiration Date

Until further notice

Requirements

Previous experience in an insurance broking or client-facing role is highly desirable
Familiarity with handling High Net Worth and personal insurance policies is advantageous
Knowledge of FCA protocols, GDPR, and the Data Protection Act is beneficial (training will be provided)
Proficiency in Microsoft Office Suite, including Word, Excel, and Outlook
Strong understanding of insurance broking principles and practices
Excellent communication and interpersonal skills to build and maintain client relationships
Highly organised with the ability to manage multiple tasks and deadlines effectively
Attention to detail and a proactive approach to problem-solving

Job Responsibility

Engage with clients, guiding them through the sales process with professionalism and expertise
Research and provide accurate and competitive new quotations tailored to client needs
Proactively reconnect with former clients and previous enquirers to offer renewal quotations
Manage the renewal book for existing clients, ensuring timely and efficient policy renewals
Process renewals and arrange payment, including facilitating finance schemes where required
Maintain a well-organised and up-to-date diary system to track client interactions and deadlines
Perform additional duties as requested by the Line Manager, aligned with the nature of this position
Communicate effectively with clients to understand their insurance needs and provide tailored solutions
Collaborate with internal teams to ensure seamless policy management and client satisfaction
Stay informed about industry trends, regulatory requirements, and company policies to maintain compliance and deliver exceptional service

Fulltime

Commercial Account Handler

We are seeking a proactive and detail-oriented Account Handler to join our Farm ...

Location

Ireland , Mallow, Cork

Salary:

Not provided

Brown & Brown UK

Expiration Date

Until further notice

Requirements

APA or CIP qualification (or working towards)
Experience working within a broking (personal or commercial) team with an understanding of insurance products and processes
Strong interpersonal and communication skills with a customer-first mindset
A prominent level of attention to detail and an investigative mindset
A collaborative team player who supports teammates and team leaders alike
Excellent time management, with commitment to reliability and productivity
Willingness to take initiative and help drive a positive team culture
Understanding of and compliance with fitness and probity standards and the Minimum Competency Code

Job Responsibility

Provide day to day support and servicing to existing clients on their insurance needs, e.g., issuing renewals and renewal comparisons
Deliver exceptional service to customers with professionalism, empathy, and efficiency
Understand customer needs thoroughly through active listening and informed discussions
Handle ad hoc customer requests as they arise including mid-term adjustments, claims reporting and management
Identifying new business opportunities and following up by issuing quotations to the client
Carry out robust due diligence on customer risks and identify suitable market options and cover solutions
Maintain correct and clear documentation and file notes in line with system protocols (e.g. Applied Relay)
Contribute positively to a team-focused, professional, and solution-oriented environment

What we offer

A supportive and collaborative team culture
Continuous professional development opportunities
Opportunity to make a real impact within a growing and dynamic business
Competitive salary and benefits package

Fulltime

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Personal Lines Account Handler

Job Description

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