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Chase de Vere Logo Chase de Vere · Finance

Personal Injury Team Administrator

· Job Posted April 15, 2026
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Job Description

The PICOP team provide specialist financial advice to solicitors and Clients within the Personal Injury and Court of Protection arena. The key function of the role is to deliver a proactive, efficient support service to the Adviser while providing an excellent service to Clients, Solicitors, Barristers and the Court Funds (within the courts). The role holder will be in frequent communication with Clients (their families and legal representatives) who may have sustained severe or life-changing injuries and who must be handled with empathy and patience at all times.

Job Responsibility

  • Working closely with the lead Administrator to provide a comprehensive administration service to the teams unique Personal Injury Trust Service
  • To liaise with clients, ensuring all relevant Trust documentation is issued correctly
  • To liaise with third parties (banks, solicitors, benefit agencies), acting as the contact for on-going queries including client support with benefit queries
  • To produce the relevant paperwork for the client, on behalf of the Adviser
  • To process Trust and compliance documentation in accordance with the agreed service and quality standards
  • To incorporate the issuing and chasing payment of invoices
  • To ensure that the information on the database is accurate and up to date
  • To act as the point of contact for all new enquires from Clients, Solicitors and Barristers
  • To assist with queries from Advisers, Clients and Solicitors/Barristers, taking the appropriate action to ensure the query is dealt with in a timely and effective manner
  • To proactively deliver a technical support and excellent client service in accordance with Personal Injury Trust, FCA, and HMRC regulations, as well as internal policy and procedures and company service standards

Requirements

  • Qualified to A-Level standard or equivalent essential
  • Experience within an administration role, preferably within the Financial Services industry
  • Good communication skills, both verbal and written, with the ability to instil confidence
  • Excellent planning and organisational skills, with a proactive approach to the role and management of your individual workload
  • Excellent attention to detail

What we offer

  • Opportunity to earn an annual bonus
  • 25 days holiday, plus bank holidays
  • A day off for your birthday
  • Life assurance – 4 x salary
  • Comprehensive induction and training programme
  • Funded exams and paid study leave
  • A wide range of voluntary flexible benefits to suit your individual needs
  • The option to buy additional holiday days
  • Cycle to work Scheme
  • Two paid volunteering days each year, to support your local community
  • Employee Assistance Programme with access to a 24/7 helpline
  • Access to our free mortgage service, through our internal mortgage team
  • Our Employee Forum and Diversity & Inclusion group
  • Local and companywide events in support of our company charities
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