Personal Banking Executive, HSBC

HSBC

Location:
Hong Kong, Kowloon City

Category:
Call Center

Contract Type:
Not provided

Salary:

Not provided

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Job Description:

Wealth and Personal Banking (WPB) helps deliver on HSBC’s purpose of opening up a world of opportunity by providing our customers with borderless banking and world-class wealth management through best-in-class, mobile-first capabilities and exceptional people. Our international network and breadth of expertise enable us to support individuals, families, business owners, investors and entrepreneurs. Wealth and Personal Banking has four key business areas responsible for efficiently bringing the best of HSBC to our clients through a broad and relevant suite of wealth and retail banking capabilities: Asset Management, Global Private Banking & Wealth, HSBC Life, Retail Banking & Strategy and COO & Digital Transformation.

Job Responsibility:

Providing customer service and sales support in a contact centre environment on products and propositions that span across various customer segments
Providing quality written communication via digital service channels and platforms to resolve customer enquiries to a high level of customer satisfaction
Reading and interpreting customer digital enquires to establish their needs and offer relevant products, services and solutions
Working across multiple digital platforms, including but not limited to Social Media Platforms and Email
Adopting a Customer First mentality by acknowledging and empathizing with customers’ needs and concerns quickly in order to offer appropriate and relevant guidance. Maintaining attention to detail and high accuracy in directing and navigating customers to appropriate resolutions in a timely manner
Taking ownership of enquiries to resolve issues on first contact, and where necessary, direct customers to the appropriate department online and verbally provide an engaging and proactive service
Effectively multi-tasking to supporting multiple customers concurrently. Demonstrating resilience within a fast paced environment with evolving customer needs
Achieving individual key performance indicators whilst maintaining appropriate operational risk control and compliance in all activities

Requirements:

Holder of High Diploma, equivalent or above
Strong written communication skills in local language and English with good use of grammar and vocabulary to effectively service customers
Fluency in Cantonese, English and Putonghua
Hands-on experience in customer service roles, where active listening and effective questioning are required
Proficiency in navigating through multiple digital platforms and applications with minimum typing speed of 30 words per minute in Traditional Chinese
Ability to multitask and run concurrent customer sessions to a high degree of accuracy and customer engagement
Candidates should be computer literate and capable of using and navigating through multiple computer systems and applications

Additional Information:

Job Posted:
May 06, 2025

Expiration:
June 05, 2025

Employment Type:

Fulltime

Work Type:

Hybrid work

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Personal Banking Executive

HSBC

Location:Hong Kong, Kowloon City

Category:Call Center

Contract Type:Not provided