Personal Banking Executive (Business Relationship), Premier Relationship - Contact Centre and Remote Channel

• Proactively perform outbound warm calls to selected customers and handle inbound calls as and when required
• Understand customer needs and recommend appropriate financial solutions, enabling customers to enjoy the full benefits of our comprehensive range of products and services
• Provide comprehensive and professional banking services, ensuring compliance with regulatory requirements and Quality Assurance standards
• Support the Bank’s initiatives as and when necessary

• Higher Diploma or above
• Ability to provide excellent customer service over the phone and be a good problem solver
• Good verbal communications skills in Cantonese, English and Mandarin
• Flexibility to work on a rotating shift covering days, nights, weekends and public holidays with a five-day working week
• No banking experience is required as training will be provided

Applicants with prior customer service experience, and holding either an investment (HKSI 1,7,8) or insurance license (IIQE 1, 2, 3), will be considered for a Senior Wealth & Personal Banking Executive role

HSBC is committed to building a culture where all employees are valued, respected and opinions count. We take pride in providing a workplace that fosters continuous professional development, flexible working and opportunities to grow within an inclusive and diverse environment