Personal Banking Consultant, HSBC

Personal Banking Consultant

HSBC

Location:
Australia, Sydney

Category:
Call Center

Contract Type:
Employment contract

Salary:

Not provided

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Job Description:

At HSBC we exist with the purpose of Opening up a World of Opportunity. We use our unique expertise, capabilities, breadth and perspectives to provide opportunities for our customers and colleagues through global connectivity. We bring together the people, ideas and capital that nurture progress and growth, helping to create a better world – for our customers, our people, our investors, our communities and the planet we all share.

Job Responsibility:

Provide a seamless end to end customer experience by advising them on appropriate products and services
Be the brand ambassador for HSBC in our branch as you liaise directly with customers
Introduce, promote and assist customers with digital banking solutions to meet customer needs
Contribute to fulfil customer’s needs by providing personal banking products and services with a customer centric approach
Manage customer feedback and enquiries effectively
Participate in ongoing training and development plans

Requirements:

A proven track record in customer excellence gained in banking, sales, hospitality or retail
The desire to develop your financial expertise and grow your career
Ability to understand and provide solutions to meet individual customer needs
A passion for delivering first-class customer service and make a difference
A proven ability to multitask and strong attention to detail
The Higher School Certificate or equivalent certification

Nice to have:

Australian PR/Citizenship or New Zealand Citizenship
ability to demonstrate current unrestricted work rights in Australia without limitations

What we offer:

Tailored professional development opportunities
Competitive pay
Embedded flexible working culture
Market-leading subsidised private health cover
Enhanced parental pay and support when returning to work
Subsidised banking products and services
Bonus leave days
Wellness programmes including discounted gym memberships

Additional Information:

Job Posted:
September 08, 2025

Expiration:
September 22, 2025

Employment Type:

Fulltime

Work Type:

On-site work

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